Mandal Chrysler Dodge Jeep Ram

I purchased a 2015 Ford Fusion on Wednesday, December 4th. On Sunday, December 8, I went to unlock the car and it would not unlock. Thinking that it could be the battery in the remote, I tried the other 4th. On Sunday, December 8, I went to unlock the car and it would not unlock. Thinking that it could be the battery in the remote, I tried the other one. Still nothing. I remove the cover off the lock on the driver side and got in the car. Everything was dead. I popped the hood and of course start looking at the battery because that’s what it seems to be. upon inspecting the battery closer I noticed that it was swollen on the end. I removed the battery and sure enough the other end was the same way. There is no way that this happened within four days of me purchasing the car. It was something that was missed and the service department before the car was sold. I reached out to the dealership and spoke to a sales manager, who pretty much blowed it off and said that they were not going to cover it. I sent pictures and videos to not only Neil, but to also the general manager in an email. I have heard nothing. This is absolutely poor customer service after the sale. I sadly will never purchase another car from this dealership nor will I ever recommend this dealership. if anyone ask me about this dealership, I will tell them the exact problem that I had. I suppose had I bought a brand new car ranging from $50-$100,000 or a preowned car that would’ve been $20-$40,000 they would’ve been all over it to replace the battery. I have purchased a car from a different dealership in Florida several years ago. Had an issue the day after and that dealership bent over backwards to make sure that they took care of the issue so that I was taken care of. It’s not the fact that I can’t afford the battery. It’s the fact of this should’ve been taken care of by the dealership. This leaves a bad taste in my mouth for this dealership and sadly, I will not be returning to this dealership to ever purchase another vehicle again, regardless of how bad that I want a vehicle that they may have. As far as the one that was my sales rep, chip, he was good. I have no complaints with him. My complaints is the management. They don’t care about the customer. Well I suppose they care if you bring a fat wallet to the table. Jillian was really good with finance. I have no complaints with her. More

They had the vehicle I wanted at a cheaper price than the competition. They where not pushy. competition. They where not pushy. More

Everyone was very helpful and made the buying experience easy. They were able to inform me about all the bells and whistles. easy. They were able to inform me about all the bells and whistles. More

Our entire experience was very good. The team at Mandal CDJR was very good at answering our questions, from the initial inquiry online to several phone calls and texts about the vehicle The team at Mandal CDJR was very good at answering our questions, from the initial inquiry online to several phone calls and texts about the vehicle we were interested in. They made us feel very welcome at the dealer and were just as excited about our new vehicle as we were. More

Everyone was so helpful and friendly. They all took part in making my car buying experience easy. I will refer them to all my friends and family. They all took part in making my car buying experience easy. I will refer them to all my friends and family. More

Friendly staff across the board. Seamless transaction from sales to finance. Would do business again. Seamless transaction from sales to finance. Would do business again. More

Great service and very well educated with handling issues. Great facility and pretty good and fixing and diagnosis issues the first time issues. Great facility and pretty good and fixing and diagnosis issues the first time More

Jillian was absolutely wonderful! She made the process effortless for me. I will refer my friends. She made the process effortless for me. I will refer my friends. More

Experience was super disappointing. My husband and I spent almost two hours test driving a couple of vehicles. Never were we informed that Mandal does not accept outside financing. I My husband and I spent almost two hours test driving a couple of vehicles. Never were we informed that Mandal does not accept outside financing. I should note when I "checked in", I told the product specialist that I would not need finacing from the dealership because I was already financed through my credit union. I understand the dealership is within their right to refuse outside financing, but this information should be disclosed well before discussion of numbers so people don't waste their time. I would be remise to mention the sales person did not even offer financing option through the dealership and he was not very kind. He didn't like being questioned about products that he said were mandatory and as a consumer we could not decline. It was not a pleasant experience and a complete waste of time. We went to another dealership, found a great vehicle with same options at a comparable price. It is too bad that this was a deal that this dealership missed out on. More

Our experience was great and their process was extremely east. They were very patient and stayed in contact continuously. We will recommend them to friends and family. east. They were very patient and stayed in contact continuously. We will recommend them to friends and family. More