Manchester Mazda

Negative car buying experience My salesman, Dave was great. The manager, Brandon was kind of rude, short and had a “know it all” personality. When I picked up my car I figured it wo My salesman, Dave was great. The manager, Brandon was kind of rude, short and had a “know it all” personality. When I picked up my car I figured it would be clean inside (common sense, right?) it still had dog nose prints on the windows and crumbs in the cup holder. I called and told them and they had me bring it in. I figured they would detail it, nope. 20 minutes later they said I was all set, just to find that all they did was clean that one window and half xxx clean the crumbs up. When I got home, I showed my family my new car and someone asked, “why are their peanuts under the driver seat? I didn’t even want to bother calling again so I cleaned it myself, while cleaning I found a pair of earrings and a lipstick under the passenger seat. I was pretty annoyed about it. I then asked the mechanic a different day why the hatch button on my key didn’t open the hatch. He said he would schedule an appointment for me to have it fixed after he looked at it... I drove an hour back out to the dealership the following week, and Dave came out and said the mechanic talked to him about the hatch and come to find out, it’s jot an automatic open, it only unlocks it... while Dave was great about it, why wouldn’t the mechanic know this after looking at it? When I was in the finance managers office going through paper work the day I bought the car, he told me it was going to be a higher interest rate than what I was quoted, thank god I had a voicemail from the other person in finance stating I was given a lower rate, when I showed it to him, he froze. It took a long time in his office and I was annoyed at that as well. Just jot a great car buying experience if you ask me. I love the car but everyone except Dave could use some enrichment courses in the customer service world. More

Buying a car My wife and I had the best experience we ever had buying a car. Dave small was extremely nice and showed us all the features and never seemed bothere My wife and I had the best experience we ever had buying a car. Dave small was extremely nice and showed us all the features and never seemed bothered when asked to repet it. He was extremely helpful. Kerry, Lisa, and Mr. Carter i would like to thank them for there help in this proscess. We never been treated that nice when buying a car. More

Great buying experience! Happened by the lot one night and spotted a car that would be a good fit for my wife and I. I have bought at least 3 cars from this dealer and so I Happened by the lot one night and spotted a car that would be a good fit for my wife and I. I have bought at least 3 cars from this dealer and so I immediately called Dave Small, my go to salesperson at Mazda of Manchester. As always ,Dave was prompt, courteous and willing to work the trade and deal I was looking for. While this was not a Mazda, we were treated as we always have been. We have 2 Mazda's in the family and they are excellent cars. Dave is a good guy and an easy to work with salesperson. More

Great Employees and Great Car Deals! This was my first time buying a car and I wasn't sure what my best options were as a recent college graduate. I met with Rich Sika and he helped me fi This was my first time buying a car and I wasn't sure what my best options were as a recent college graduate. I met with Rich Sika and he helped me find the perfect car and deal for me. He was enthusiastic, understanding and very helpful. He helped make my first car purchase very exciting! The rest of the staff I dealt with, Lisa Friedrich and Mark Smith were very knowledgeable and helpful. The staff worked as a team and I felt very involved in the process. Thank you to the staff at Mazda of Manchester. I love my new car! More

Fantastic car buying experience. We purchased a certified used Mazda CX-5 from Mazda of Manchester. The staff were professional, knowledgeable, organized, and efficient. We worked w We purchased a certified used Mazda CX-5 from Mazda of Manchester. The staff were professional, knowledgeable, organized, and efficient. We worked with Rachel for the most part and she was great. Would recommend this dealership without hesitation. More

Great First Time Buyer Experience! As this was my first time buying a new car, I was very nervous and anxious. I had heard a lot of horror stories about the car buying experience, espec As this was my first time buying a new car, I was very nervous and anxious. I had heard a lot of horror stories about the car buying experience, especially with regards to how minorities are treated (in general). To make it clear, once I started the search for a new car, all of the dealerships that I went to treated me well so I did not experience any bad experiences. However, with my fears in front of me, I was still wanting to make sure that I was not going to get ripped off. I had brought my dad with me when I went to go look for cars and I knew that I had chosen the right car when he said that he loved the car! With that said, my experience at Mazda of Manchester was really nice. They treated my family well and answered all of my questions and, I believe, understood all of my concerns. Not really knowing what car I wanted, it was actually Rachel that suggested the car that I ended up purchasing. If she never mentioned it, I would have never looked into it. I am really happy with the purchase and I love bragging about my new car! Rachel has been an angel to work with as she stayed patient with me as I called her for questions, wondering what was going on and why that particular process of going on (like I said, I had no idea on what to expect with regards to the process of purchasing the car). The other staff at the dealership were great as well and treated my family very well as well. I am still fairly new with the car buying experience as I have only had the car for about a week. However, so far things are going well. I especially liked the fact that if things were discovered, post buying experience on the car, or about the car, the dealership has been working hard, with Rachel's advocation of course, to amend those situations! I definitely see this car as my long term car, but when I feel like I have to upgrade my car, for whatever reason, I am confident that I can trust this dealership with regards to helping me choose my next car! More

I love Mazda of Manchester! I just bought my 3rd car from Mazda of Manchester. Rick Sika was able to find me the exact car I wanted. He makes the entire process smooth and easy. I just bought my 3rd car from Mazda of Manchester. Rick Sika was able to find me the exact car I wanted. He makes the entire process smooth and easy. Rich, Brandon, Lisa and the entire crew are super nice and very accommodating! I highly recommend Mazda of Manchester for anyone in the market for a new or used vehicle! More

Car sales Purchase experience was friendly. Mr. Small was very personable, provided a lot of info, and listened to what we were looking for. loved that there w Purchase experience was friendly. Mr. Small was very personable, provided a lot of info, and listened to what we were looking for. loved that there was no pressure More

Easy and simple. I bought a Mazda 6, Dave, Mark and Lisa made it so easy for me to go through the buying process and i love this car. The services and the extra warran I bought a Mazda 6, Dave, Mark and Lisa made it so easy for me to go through the buying process and i love this car. The services and the extra warranty this dealership provides is alone a good example for how good a dealership they are. I would definitely recommend Mazda of Manchester. More

Great people !!! We have purchase 3 cars from Manchester Mazda and have a great experiences every time. It is a great atmosphere and everyone is willing to work with We have purchase 3 cars from Manchester Mazda and have a great experiences every time. It is a great atmosphere and everyone is willing to work with you. Dave, Lisa and Brandon were awesome in during the sales process and Tony and Justin are fantastic when you bring your car in for service. If you are looking for a new or used car I would highly recommended going to Manchester of Mazda, you will be happy you did. More