Manchester Mazda
Manchester, CT
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Some mechanics here don't give no F... about your car. I came here for an oil change for my 2016 Mazda 6 that I bought it here, like usual. This time, I noticed the quality of work being done here has gone I came here for an oil change for my 2016 Mazda 6 that I bought it here, like usual. This time, I noticed the quality of work being done here has gone down. I have 5 complaints: 1. I came in with a 79.95 oil change special coupon and I signed a paper that clearly says (total 79.95). When it comes to charging me, it became 89.95 so I asked them why. They say that's tax and shop charges. So whatever, I paid it. 2. Then I went home, notice obvious oil on my hood and around the filler cap that has not been wiped down. How careless is that?!? So I wiped it down, whatever. 3. Then, I was reading the details of the inspection report. They said my automatic transmission fluid is good, when my car is clearly a manual. WTH? 4. Also, it says my air filter needs to be changed soon. In reality, I put a new one in myself about 2 weeks ago. Although these are small things and the staff here are very friendly, at this price point, it is not acceptable to be so careless!! It appears that they just don't care about you or your car. If nothing is done about the service quality, I do NOT recommend anyone doing service here. More
The only dealership for me I have bought my last 5 cars here and am never disappointed. This dealership is fantastic from top to bottom. Every aspect. sales to service is awesom I have bought my last 5 cars here and am never disappointed. This dealership is fantastic from top to bottom. Every aspect. sales to service is awesome. I had a grrat experience with all the people I dealt with and my sales person, Rich, went above and beyond. More
Mazda of Manchester Rachel, Lisa and Brandon provided an efficient, friendly, and hassle free approach to car buying! The sale, trade-in and financing were professio Rachel, Lisa and Brandon provided an efficient, friendly, and hassle free approach to car buying! The sale, trade-in and financing were professionally handled by the team! More
Not your typical salesman Wanted to surprise my wife with a new car. My own pleasant surprise was how great dealing with Ron was. From start to finish he went out of his way to Wanted to surprise my wife with a new car. My own pleasant surprise was how great dealing with Ron was. From start to finish he went out of his way to make a great day for everyone. Even sales manager Steve Rourke got in on the surprise and made it wonderful surprise to her. I cant say enough about how accommodating and up front everyone was It was a memorable day. It was also the first time in my vehicle purchasing history that I never felt I had to fight for the deal I was looking for. How many people can say that? Definatly give the people at Manchester Mazda a look, oh and by the way, the CX-5 thus far has lived up to its hype. She LOVES the car More
Great experience with Mazda of Manchester. I went to several dealerships and Mazda of Manchester was the best one. They were engaging and very responsive. Dave Small was very knowledgeable an I went to several dealerships and Mazda of Manchester was the best one. They were engaging and very responsive. Dave Small was very knowledgeable and friendly. He answered all of my questions and followed up without delay. I already knew what vehicle I was going to purchase what I was looking for was the best dealership for me. My choice was Manchester of Mazda. I am extremely happy! More
I Had Wonderful Experience Purchasing Vehicle This was my first experience with Mazda. And it was great. Without boring time consuming procedures and so on. In comparison to other dealerships, esp This was my first experience with Mazda. And it was great. Without boring time consuming procedures and so on. In comparison to other dealerships, especially with Honda and Jepp . This is the best one from my point of view. Clear pricing , friendly personall, clear service and term conditions. I worked with Rachel Urso and I bought my mazda mostly because of her professionalim and ability to work with a client. More
Very good experience! I recommend this dealership. The employees I interacted with were friendly, polite and had a low pressure approach to doing business. This was very re I recommend this dealership. The employees I interacted with were friendly, polite and had a low pressure approach to doing business. This was very refreshing! More
"A pleasure doing business here" I had a very good experience at Mazda of Manchester recently and was quite impressed with the 'whole' team there. MOM runs like a well oiled machine! I had a very good experience at Mazda of Manchester recently and was quite impressed with the 'whole' team there. MOM runs like a well oiled machine! We went to test drive a CX-5 and had the pleasure of having Ron Sloan a sales consultant, quickly come out to take us for a 15 min drive w/o any waiting around. He clearly knew every nuance of the vehicle and more, but didn't overwhelm us with his knowledge and said to ask him anything that popped into our heads as we drove along. He was very professional, but put me right at ease and accomodated me by allowing my son to drive first and then stopping in a lot where I could get comfortable maneuvering, before heading back to the dealership. It is a very busy dealership, and so as Ron had other business to attend to, he introduced us to the sales manager Brandon, who listened to our thoughts about the vehicle and put zero pressure on us to make a decision. Reaching a mutually satisfying agreement later with both of them, we were introduced to another great team member, Steve Rourke, who effortlessly did the paperwork while chatting casually with us. Ron and Steve are both very personable and easy to talk to and both have a good sense of humor. When we returned on another day to pick up the car, we then met with Mark, a fine man, as he went over the terms of our purchase. We were treated exceptionally well by Ron who was again 'extremely' hospitable and even endured a heavy 'downpour' changing the plates with no complaints. He then gave us a mini tour of the service dept etc where we met Tony, the service advisor and another great member of the team. I also had an interaction with Lisa F. who addressed my concern swiftly and efficiently with a satisfactory response. Suffice to say I am very satisfied with my Mazda and will recommend and sing the praises of this dealership to whoever inquires. More
Excellent Buying Experience I've been with the Mazda family for 4 years now and recently purchased a 2018 Mazda 6. I met and worked with Rachel Urso and can honestly say that h I've been with the Mazda family for 4 years now and recently purchased a 2018 Mazda 6. I met and worked with Rachel Urso and can honestly say that her professionalism and knowledge help "seal the deal" on my purchase. Mazda makes a great car and the 2018's are no exception, but when you combine that driving experience with a friendly, low pressure, professional individual like Rachel you walk away pleased that you decided to buy a Mazda. Rachel had a genuine interest in what I was looking for in a vehicle and she also had a genuine interest in me, my family and shared with me her interests both inside and away from work. We had conversations, it never felt like a high pressure sales pitch. Combine this experience with all the excellent "final touches" and "extra efforts" that Lisa Friedrich provided and I can fully understand why Manchester of Mazda has an A+ team. Thank you both for the great experience! More
Loved it I didn't feel pressured at all, unlike other dealerships I have been to. I was kindly shown my options and my salesman didn't push for me to go with s I didn't feel pressured at all, unlike other dealerships I have been to. I was kindly shown my options and my salesman didn't push for me to go with something outside of my budget. The process was quick and straightforward. Before I knew it, I was leaving with a Mazda that I was happy with, and didn't in any way feel as if I was getting screwed over. More