Manchester Mazda

Sub-Prime Customers get Sub-Prime Service If I could give this place zero stars I would. I entered Mazda of Manchester on 2/22 and was greeted by Lisa the sales Manager and Carlie the Sales Re If I could give this place zero stars I would. I entered Mazda of Manchester on 2/22 and was greeted by Lisa the sales Manager and Carlie the Sales Representative. The first thing I did was explain to the sales manager my situation, that I was recently discharged from bankruptcy and needed to know if their finance manager worked with subprime lenders who would be willing to help me out. We sat and talked and I was informed they had one or two banks that could help me out. After speaking with Carlie briefly, I informed her directly that I had a car I could trade in that was quoted at $1500 by other dealerships as well as $500 cash. We agreed that I would come in the next day to work something out. Not only via email, and in person, I informed both the sales manager and the sales rep that my $800 in town car taxes were still due, and I asked if somehow this could be worked into the deal. I was promptly emailed back saying that she spoke to Lisa and that it could be worked into the deal and "taken care of." Well the next day I came in and pressed her briefly on how, and again I was brushed off with "i told my manager and they said it can be taken care of". So today, I get a call telling me that they were able to come to terms with a bank and I would need an additional $500 to get the deal through. So, after work I promptly went over. Not only was I never greeted by Carlie, whom didn't take a moment to step away from her current client and let me know she busy, but I was greeted with a finance manager who seemed surly at best. When I came in, the finance manager instantly told me to give my keys to a rep named Dave and he would quote the car. I said, okay before we do that why don't we discuss what the bank is willing to do, and what the numbers are. I was told "there is nothing to discuss, we discussed it on the phone". Then after being told this and asked to sit down, I stared at a wall for 25 minutes without anyone coming up to me or updating me as to what was going on except one gentleman who was on his way out of work. Once I was brought into the finance managers office, I was told not only do I NEED to pay an additional $300, that he could not budge at all on the price to make up the difference and sell the car, and also he informed me he still didn't quite get the deal through because they didn't give enough room in the monthly payment for GAP insurance. When I explained to him that I can get GAP insurance through my insurance provider, he pushed back instantly and said I needed it through my loan, which is totally untrue. Lastly, neither the sales rep or the sales manager ever told the finance manager about the $800 in car taxes, and the finance manager said he didn't even think he could get something done now. So, the entire deal fell through. No communication in this place, lots of brushing off, and individuals who seem quite surly when dealing with poor credit individuals. Sorry I don't have outstanding credit like 99% of your clientele, but I did not need to be treated this way. More

I will never do business with them again. It's one thing when they can't do for you what is being asked but when they begin lying that's when I have an issue. We wanted to turn in our lease ea It's one thing when they can't do for you what is being asked but when they begin lying that's when I have an issue. We wanted to turn in our lease early and we went to them to find out if it could be done without any penalties or negative equity. After failing to return calls making us have to call back in on 2 different days they completely dragged their feet as well as lied to me. It should be pointed out that this is an in demand vehicle with extremely low mileage. After looking it over and test driving it they said they wanted to also talk to a wholesaler and would call us the next morning. No call the next morning so I called them and was told I'd be called back in a few minutes. Quite a while went by before they finally called and said there was no interest due to the carfax report which showed 2 accidents. When I inquired about the fact that these were very minor and didn't even result in any damage even as much paint scratches that's when the lying began. After trying to backpedal away from the carfax report she then said the person who test drove it mentioned a problem in the rear of the car. I said that was interesting since when it was hit it didn't even scratch the plastic bumper. Then she asked or inferred "you never feel that" as though we were trying to hide some kind of damage. I suggested the person who test drove the car was "full of it". The most interesting thing about this is the car was leased from their dealership and is still under warranty. If they truly cared about the customer I imagine we would have been told of this problem as soon as the person got out of the car so that we could have it repaired and not mentioned a day later and by a person who didn't actually drive it unless of course this was fictitious and only being mentioned as a way to de-value the car. This is one of those sales person horror stories you hear about and because of it I will never deal with them again. ***update*** After posting this review and others I did receive a call from the used car manager and one of the owners the following day. I appreciate the apology and owning up to the issue. I will say if I go back I would likely only deal with them if I know that ownership is directly involved in my transaction. More