Manchester Mazda

My buying experience with Frank could not have been easier. My husband and I stopped in one Sunday to take a new CX-5 for a test drive. We had been shopping for a new car for a few weeks, and this wa easier. My husband and I stopped in one Sunday to take a new CX-5 for a test drive. We had been shopping for a new car for a few weeks, and this was one of the last cars on our list to drive. During our first visit, Frank explained all of the benefits of the car and the brand, but was not pushy at all. We left without making a decision (since we wanted to discuss in private). Frank followed up with a friendly email the next day. A few days later, I called to set up an appraisal for my trade and to discuss purchasing the vehicle. The appraisal process was simple and we were given a fair price for our trade. We did our research before going and knew what we wanted to pay. The price we were quoted during the test dive was higher than the sales price offered during this second visit. We settled on a price very quickly (their offer was about what we were willing to pay) and negotiated for floor mats. We left satisfied. Unfortunately, the car we test drove (which was exactly what we wanted) had been traded to another dealer, so Frank had to locate the same car elsewhere and arrange to have it transferred to Mazda of Manchester. Apparently getting the car was not the easiest task, but he delivered on schedule, just after Thanksgiving. The car had a few added accessories, such as roof rails, that we didn't ask for, but we were not charged for them. So, we ended up with the car we wanted, plus some added bonuses, on schedule at a fair price. Throughout the process Frank was very friendly and helpful. I appreciated his very straightforward approach and would not hesitate to recommend him or Mazda of Manchester. More

First Frank screwed up the sale by dropping the ball on getting finance and blaming my son when in fact he took the day off and forgot to tell us that. He tried to blame us for it taking so long. Frank tol getting finance and blaming my son when in fact he took the day off and forgot to tell us that. He tried to blame us for it taking so long. Frank told my son on Wednesday that he could not do the sale that day,that he was off Thursday, but could do it on Friday. My son took the day off work, did the finance application on line, I called our insurance to change everything,all of which I believe should have been done by Frank. We waited all day Friday and finally at 4.30pm I called the dealership to find out that Frank was off and no one knew what was going on. Lisa tried to help but at that point too late. So Saturday, I left work early to go to dealership with my son,and Frank was not sorry in any way. In fact, he had an attitude and was trying to blame my son. We were about to leave and go somewhere else when he finally said he was sorry he dropped the ball, and to make it up to us they would install satellite radio to the car. Against my better judgement, but this was my sons decision, and he was so excited about buying his first new car, we stayed and bought the car. We made an appointment for January 7 th, 2 weeks later, to have the radio installed. So, you would think all is well, right....NOT..we dropped the car off the night before, arranged our schedules to drop Mathieu at work and pick him up. We are on our way to pick up the car at 4pm in the afternoon and when we get there, Dave, the service manager rudely tells us that the part did not come in. No phone call to us, nothing.....now they say I guess we will have to get u a rental car. They knew for two weeks that we were coming in for this installation. They did not call us to tell us they did not get the part, and then they are rude to us...... Worst customer service I have ever experienced. I have bought many cars in my life and have never been treated so poorly or badly. They did not show any remorse or care about the fact that they dropped the ball not once but twice. I wanted people to know how poorly we were treated. More

I had a pleasant experience while I was buying this Mazda cx5 the sales people where very friendly and of course Kate was very knowledgeable and showed me how to set and use all the electronic stuff i am ve cx5 the sales people where very friendly and of course Kate was very knowledgeable and showed me how to set and use all the electronic stuff i am very happy with my purchase More

Dave is a legit guy. I visited a bunch of dealerships and I liked his attitude better than any other salesman. I would recommend this dealership to anyone with interest in a mazda. I liked his attitude better than any other salesman. I would recommend this dealership to anyone with interest in a mazda. More

I recently bought a car from Frank Fomo at Mazda of Manchester and I would highly recommend him. I would buy another car from him without reservation. I stopped in one night after a long day to loo Manchester and I would highly recommend him. I would buy another car from him without reservation. I stopped in one night after a long day to look at a used car I had seen on line. I was not really in the car shopping mood but Frank was very laid back and not pushy at all. He was helpful but not overbearing. I wanted to buy the car but it needed to have a few details taken care of before I was totally satisfied with the car, and Frank took care of it. I also had a car to trade in. The title and the lien information were both missing from my trade in which could have been a big hassle, but Frank and Rob took care of all the details and the process went very smoothly. The car runs and looks great and it was very easy to deal with Frank and everyone else at Mazda of Manchester. More

My overall experience was exceptional from the time I walked through the door and when I left. Frank and Robert were very knowledgable. Frank always has a smile on his face. Frank took his time and made walked through the door and when I left. Frank and Robert were very knowledgable. Frank always has a smile on his face. Frank took his time and made sure i was comfortable with my selection. I would highly recommend this agent. Robert was also great he went over every single detail regarding paperwork with me. These two were very down to earth and made me feel very comfortable. More

I researched the Mazda5 and shopped around. Lisa and Michelle at Mazda of Manchester were extremely helpful in providing information to make a purchase decision. Lisa accomodated a "liberal" test drive Michelle at Mazda of Manchester were extremely helpful in providing information to make a purchase decision. Lisa accomodated a "liberal" test drive and worked with me on price. Robert was clear and consise in explaining financing and registration. Overall it was a great experience and we are happy with the choice we made. More

Great dealership. Made my car buying experience easy and the employees were very friendly and extremely helpful. I would highly recommend this dealer. I was very satisfied with my purchase the employees were very friendly and extremely helpful. I would highly recommend this dealer. I was very satisfied with my purchase More

Frank was an AWESOME guy to work with. He was helpful, informative, friendly, and not too pushy. He helped me set up my Bluetooth and my navigation... great guy to work with!! Highly suggest him as a sale informative, friendly, and not too pushy. He helped me set up my Bluetooth and my navigation... great guy to work with!! Highly suggest him as a salesman. I would buy any car from him in the future. More

From beginning to end, my new car purchase went smoothly at Mazda of Manchester. My sales rep (Dave Small) was exceptionally friendly and helpful. The remaining staff that I dealt with were professional, f at Mazda of Manchester. My sales rep (Dave Small) was exceptionally friendly and helpful. The remaining staff that I dealt with were professional, forthright and friendly. I felt I got a fair deal compared with 'bottom lines' from other dealers I had visited. More