Manchester Mazda

interesting but overall good experiance So first of to shorten this review a little its going to be in list format, 1. Put a Hold payment on a Mazda 3 GT 2.5. 2. Go back in two day to pick So first of to shorten this review a little its going to be in list format, 1. Put a Hold payment on a Mazda 3 GT 2.5. 2. Go back in two day to pick it up, and they traded with another dealer (car was moved to NJ 5 hours away and another 400 miles on it) they cant get it back for me. 3. The same car was coming to their dealership from Japan in about 10 days (so they say). 4. Fought for more money off the car because I had to wait and my $500 didn't do what it was meant to do (hold a car for me) 5. Finally got a remote start for free because of the trouble of them selling my car. but i had to pay for the installation. 6. they wrote up the paper work and I reviewed it (I bought the car before it was even there to do them a favor and give them a sale before the end of the 1/4) there were some errors in their math, and when i asked what some numbers meant they couldn't give me an answer. 7. After reviewing the price math I found the error and they had to do the paperwork all over again. I signed the paperwork and went home to wait 10 or so days for my new car (I was super excited). 8. 12 days of waiting no call from mazda of manchester, I call them, and they say my car is not in yet they are expecting it any moment now (they say they will call me with updates) 9. 15 days of waiting no call yet, I call again, no car same explanation. 10. I call a couple more times can't remember exactly how many times but the point is that they didn't call me a single time. 11. on the 25th day of waiting my car finally came in (i called again). 12. They did the paperwork all over again because I waited so long. 13. now that the story is out of the way, I must say that the car being late wasnt there fault and them selling the car i put a hold on was a simple mistake, overall they are great people and I would buy a car from them again. they dont try and screw you over they want to help and actually give you a good deal. More

Wonderful Dealership Between my husband and I, we have purchased 2 vehicles from this dealership, and we both have had a very positive experience. Our main contacts and th Between my husband and I, we have purchased 2 vehicles from this dealership, and we both have had a very positive experience. Our main contacts and the dealership were with Bob Hansen and Lisa Friedrich. Both are very professional and knowledgeable while being warm and welcoming. The process of purchasing a vehicle went very smoothly with a minimum of stress. Bob was a good listener and was very attuned to our needs as far as selecting the right vehicle and trim level. Lisa took care of the financial end of the transaction which was quick and painless. The care and attention continued beyond the sale of the car. Bob was very helpful in solving a problem I was having with my navigation system several weeks after the purchase of the car. I was very grateful and the effort on his part is above and beyond the customer service I would expect at most dealerships. We also dealt briefly with Rich Sika who gave us a wonderful explanation of the workings of the Sky Active Technology. More

Best car shopping experience in over 40 years. My wife and I decided to stop by Mazda of Manchester after an internet search revealed they had three MX-5 Miatas on the lot. Rich Sika came outside My wife and I decided to stop by Mazda of Manchester after an internet search revealed they had three MX-5 Miatas on the lot. Rich Sika came outside to meet us and things just clicked. This was the best car buying experience we have ever had...and we've purchased quite a number of vehicles in over 40 years. There was zero pressure, all our questions were answered, pricing was fair and Rich and the rest of the staff were very friendly and accommodating. It was almost surreal. We did purchase a car on the lot. I will definitely do business here again. I cannot as yet comment on the Quality of Work but, if it's anything like Sales, we'll be happy. If you're interested in a Mazda stop by and see Rich. More

Review I enjoyed my time at this dealer. The process was quick, well explained, and a good learning experience considering I was buying my first car by mysel I enjoyed my time at this dealer. The process was quick, well explained, and a good learning experience considering I was buying my first car by myself. Rich Sika is a knowledgable salesman and I recommend paying him a visit. More

great service Had agreat experience with Rich Sika. I am very satisfied with the entire used car buying experience at Mazda of Manchester. Great price, service, be Had agreat experience with Rich Sika. I am very satisfied with the entire used car buying experience at Mazda of Manchester. Great price, service, before and after the sale. More

Great dealership! I highly recommend Mazda of Manchester, especially after I found Liberty Mazda (in Hartford) to be lacking in their customer service. Michelle Sanchez I highly recommend Mazda of Manchester, especially after I found Liberty Mazda (in Hartford) to be lacking in their customer service. Michelle Sanchez helped me to find the perfect car, which was a new 2014 Mazda 3. Great car by the way. Michelle was very helpful and not pushy at all. No one kept me waiting, everyone was friendly and eager to please. I got a good price on the car and a pretty nice deal for my trade-in, plus a very good financing offer. Mazda of Manchester is the best! More

Michael Sawyer - Rich Sika - knowledgable and very helpful I inquired about a Mazda vehicle for my daughter via the internet. Michael Sawyer was very prompt and replying. I explained what my daughter was lo I inquired about a Mazda vehicle for my daughter via the internet. Michael Sawyer was very prompt and replying. I explained what my daughter was looking for and what she could afford. She has a Mazda 3 (2008) that she was trading in. Michael kept in touch with me via email pretty much daily. My daughter wanted a vehicle out of her price range, but Michael did his best in trying with all the incentives available and we decided to look at a Mazda 3 hatchback. I talked to Michael on the phone a few time, and was very impressed and felt very comfortable - no pressure, not pushy. We did meet with Rich Sika this past week to look and test drive a vehicle Mazda 3 Hatchback. Rich is newer to this dealership, but was very helpful and knowledgeable. Rich understood what we wanted and didn't try to talk us into something else. Rich worked quickly with the sales manager and came up with a quote for us. Did have to play the waiting game back and forth with the manager. After a couple of days. My daughter decided not to go with a Mazda 3 and, when Rich called to see how thing were going and if there was anything he could do for us (he left a message). I called him back and told him we had decided on another vehicle - not in the Mazda family. Rich wished me the best. Rich even followed up with an email wishing my daughter the best and if there's anything he can do for us in the future or if we ever have any questions, he'd be more than happy to assist us. I would highly recommend this dealership and if a family or friend is looking for a Mazda I will send them to Michael & Rich. Thank you for all your hard word. Joanne Beaulieu More

Saturn who was looking for upgrade! :) Karolina was by far the best sales representative. Prior to my visit at this dealer, I had gone to a few other dealers who honestly didn't seem that i Karolina was by far the best sales representative. Prior to my visit at this dealer, I had gone to a few other dealers who honestly didn't seem that interested in selling me a car and frankly lacked customer service skills. Karolina was extremely friendly, caring and was willing to do whatever it took to get me to buy the vehicle. I appreciated her honesty and willingness to give me any information I asked for. Went I arrived at this dealership I knew I wanted the Mazda CX-5 Sport model, but wasn't convinced I should buy right away. I didn't feel pressured by Karolina and her ability as a good salesperson to cater to my needs are what made me seal the deal and buy my new Mazda CX-5 from her. I strongly believe in good customer service and I will go back to this specific facility for maintenance because of it. Even though Liberty Mazda is closer to my home, I would prefer to go to Mazda of Manchester. I would also like to mention Lisa Friedrich who was willing to do whatever necessary to get the paperwork signed. There was some confusion about the signing of paperwork and Lisa did not hesitate to solve the problem, more importantly she made me feel like I was an important customer. I am reasonable to believe misunderstandings happen, however it's all in how it's handled. I highly recommend Mazda of Manchester and specifically Karolina and Lisa. More

No hype, calm experience The way it should always be..... I mostly knew what I wanted. They showed it to me explained all the options. I tried it. Had a no pressure time to The way it should always be..... I mostly knew what I wanted. They showed it to me explained all the options. I tried it. Had a no pressure time to think about things I bought it. More

Mazda 6 Lease Good experience. Relaxed environment and friendly, knowledgable staff. Dave was responsive to several emails, making the leasing experience convenie Good experience. Relaxed environment and friendly, knowledgable staff. Dave was responsive to several emails, making the leasing experience convenient and easy. They were very up front about all fees and final, out the door price -- they gave it all to me in writing before asking me to sign anything. More