Manchester Mazda

That was easy!! I had a wonderful experience with Rich and the staff at Mazda of Manchester from start to finish! Rich was very knowledgeable and took the time explai I had a wonderful experience with Rich and the staff at Mazda of Manchester from start to finish! Rich was very knowledgeable and took the time explaine all the new technology in the car! Rich even took the time to contact my insurance company to make sure things were all set for when I picked up my car! This has been without a doubt one of the best experiences I have had buying a car! More

Very pleasant experience Rich and the people at Manchester Mazda were a pleasure to deal with and made our experience a seamless one. They were very welcoming and professional Rich and the people at Manchester Mazda were a pleasure to deal with and made our experience a seamless one. They were very welcoming and professional which put the car buying pressures at ease. More

Absolutely worth the trip. After ten years and nearly 200,000 miles of faithful service my wife and I decided it was finally time to replace her Mazda Tribute. Although several After ten years and nearly 200,000 miles of faithful service my wife and I decided it was finally time to replace her Mazda Tribute. Although several other brands offer worthy small sport utilities we were eager to try out a CX-5, given our history with the brand. There are two other Mazda franchises within a 30 minute drive of our home. The first I have nothing against but I had purchased from them in the past and wanted to try somewhere else. The second I would not buy a bicycle from. (No offense to anyone out there who sells bicycles). So where to go? I had heard good things about the Carter organization in general and Mazda of Manchester in particular so on a sunny Columbus day afternoon we made the hour long trek. Upon arrival we made our way to the lot and were greeted by Fran. I explained that we wanted to look but would not be ready to make a decision that day. She assured us that was fine and would be happy to offer a test drive and answer any questions we had. Her demeanor was friendly and relaxed. My wife and I both took a turn behind the wheel as Fran explained all the features and functions. When we returned we went in the showroom to talk numbers. Everyone we encountered was equally friendly and courteous. We were able to get figures on the model we were interested in easily and clearly with no pressure whatsoever. When we left that afternoon we had the information we needed to make a decision. As often happens in life, other priorities take precedent and we had to put off purchasing a vehicle temporarily. I explained this to Fran who said not to worry, she would be ready when we were. In the interim she contacted us two or three times, just to "check in" with no pressure at all. Finally in mid December with all in order I contacted her and told her we were ready to proceed. Despite the large CX-5 inventory at Mazda of Manchester, they did not have the exact combination of options and colors we wanted on the lot. Not to worry, as they located the exact vehicle from another dealer out of state. They did all of this without any grumbling or drama. Delivery day arrived and Fran was waiting to show us our new ride. But first we had to take care of the paperwork with Mark, who proved to be just as knowledgeable and friendly as everyone else. He explained everything clearly and did not try to pressure us into anything we didn't want. Once we had finished Fran introduced us to Morey in service who explained Mazda's recommended service schedule to us. I also stopped by the parts department to purchase a part for our faithful Tribute. Mike knew what I needed without having to look up the part number - a true parts person. Fran then guided us through all the features of our new CX-5 and we were on our way. This has been a truly great experience. We got the vehicle we wanted at the price we wanted from a group of very friendly and knowledgeable people. I highly recommend Fran and everyone at Mazda of Manchester. They will not waste your time. Absolutely worth the trip. More

Great service Fran was great, knowledgeable and hassle free. The rest of the staff was polite and helpful. Loving my new car! Thank you Fran the the staff. Fran was great, knowledgeable and hassle free. The rest of the staff was polite and helpful. Loving my new car! Thank you Fran the the staff. More

Fantastic!! Fantastic dealership with Rich Sika going through all the details and features of the car, and the Finance official Mark Smith with paperwork and w Fantastic dealership with Rich Sika going through all the details and features of the car, and the Finance official Mark Smith with paperwork and warranty.. More

Excellent Prices, Excellent Service Lorraine Mumby and Michael Sawyer (online) were both extremely helpful and a pleasure to work with. I traveled from over an hour away to buy from thi Lorraine Mumby and Michael Sawyer (online) were both extremely helpful and a pleasure to work with. I traveled from over an hour away to buy from this dealership and I'm glad I did. The prices were the best in the state and the sales team was very friendly and helpful. I never felt pressured or stressed through the entire process. I would recommend this dealership to anyone. More

Highly recommend!! Rich Sika was very helpful, down to earth, and pleasant to work with. He went through all the features of the car during my test drive. He was highly Rich Sika was very helpful, down to earth, and pleasant to work with. He went through all the features of the car during my test drive. He was highly knowledgeable and able to answer all of my questions. He made the buying experience enjoyable and stress-free. I had questions after the purchase that he responded quickly to. I would definitely recommend Rich if you are looking to buy a car from Mazda of Manchester. Mark Smith made the finance aspect of buying a car easy and stress free as well. He answered all of our questions regarding warranties, payments, etc. (and we had a lot!), with ease. Overall, great experience at Mazda of Manchester! More

Awesome Everyone was so helpful and allowed me to negotiate what I wanted and didn't make me settle. They were more than willing to get me a deal that I could Everyone was so helpful and allowed me to negotiate what I wanted and didn't make me settle. They were more than willing to get me a deal that I could afford. This was one of the best dealers I have been to. More

An enjoyable experience. As soon as we met Rich, we were put at ease. There was no hard sell, just questions to learn what we were looking for followed by a viewing of what w As soon as we met Rich, we were put at ease. There was no hard sell, just questions to learn what we were looking for followed by a viewing of what was available on the lot. We had a fun test drive where we were shown all of the amenities that the vehicle has to offer and friendly conversation. When we decided on a vehicle, Mark and Rich gave us all of the information we needed and we were even able to pick up the vehicle later the same day. Overall, it could not have been easier and less stressful. Nice job!! I would definitely recommend this dealership to others. More

Excellent Experience - Above and Beyond No matter how many times we stopped by the Dealership to test drive vehicles or ask questions we were always greeted warmly and assisted promptly. Fr No matter how many times we stopped by the Dealership to test drive vehicles or ask questions we were always greeted warmly and assisted promptly. Fran and Bob were great, always going out of their way to work with us. Fran was always very informative and always responded to my emails quickly. We ended up buying a CX-3, which I absolutely love. Bob tracked down the car I wanted and in the interim, my old car died. The dealership provided me with a loaner vehicle while my new car was in process of delivery, which was a godsend. This is more like a family and everyone is always so nice and helpful. Would highly recommend this Dealership to anyone interested in purchasing a Mazda. Have also had a very positive experience with the parts department as we purchased a set of wheels and winter tires. Everyone we have talked to has always gone out of their way to assist. Can't say enough good things about this dealership and our car buying experience. More