Manchester Honda

The oil change service wasn't the perfect service I am accustomed to at Manchester Honda. Difficulties: 1) The team forgot to reset the oil life indicator, I did this myself the next day using advice am accustomed to at Manchester Honda. Difficulties: 1) The team forgot to reset the oil life indicator, I did this myself the next day using advice I got from Google; 2) There was a stain on the driver's seat. I pointed this out at pickup and the team was very responsive getting a cleaner and removing the stain before I left; 3) I left my Odyssey before the dealership opened early in the morning, indicating I would pick it up at 5 pm. At 4:30 I called to see if the car would be ready at 5, and was told it would be. In the past I would receive the call earlier in the afternoon, leaving me less worry about whether the car would be ready or not (my bus ride from Hartford takes a little over a half hour). More

Dustin was straight forward about our purchase, and went above and beyond to help us through the process. We are confident that we have made a good purchase. above and beyond to help us through the process. We are confident that we have made a good purchase. More

We dealt with Ellen Crawford for the purchase of our Van and she was wonderful BUT we had to return the first used van we bought b/c, even though they say it's HONDA Certified, the entire right side of the and she was wonderful BUT we had to return the first used van we bought b/c, even though they say it's HONDA Certified, the entire right side of the car was hit and clearly had been painted. When we brought the van back, and made Ellen aware of it, she was very kind about it and immediately talked to her GM. The GM did NOT even come out of his office to talk with my husband when he brought the van back. We brought the van back the day after we purchased it. They found us a newer used van, with lower miles, charged us $500 more for it. After two weeks of having this second van, we found that the drivers side window switch was not working. The alignment was really pulling to the right. My husband brought the car in to be seen. They fixed the issues. When my husband got home, he grabbed the keyless remote, where there is also the valet key, he now noticed that the remote part of the keys was not working!! Then he tried the remote on the main keys, and now that was not working. I called the GM. After 5 mins of talking to Joe Marconi, after telling him that I was very upset over the entire process we have experienced at Manchester, after telling him that now we have another problem, in which I have to take more time out of my work day to go to have it fixed, he DID NOT apologize or show ANY sympathy to me. I even asked him if this bothered him, and he said "yes, it does", but then no apology or offer of help. I had to ask him how long this new issue would take. He did not offer any help. He was unprofessional, not just on this phone call, but initially when we brought the first van in too. No manager came out to talk with us about the vehicle and it having been in an accident. I will never go back to Manchester Honda for a purchase of a car. I am reconsidering even having it serviced there. We are not the type of people to "complain" about everyday issues, but this was above and beyond terrible. More

I originally gave a positive review based on the sales experience; but I am changing my opinion of their customer service. I bought my 2010 CRV in early July and I have not heard from anyone from Manches experience; but I am changing my opinion of their customer service. I bought my 2010 CRV in early July and I have not heard from anyone from Manchester Honda as a follow up to the sale, or to invite me to their "service dept" party where they introduce new customers to their "superb customer care"? Seriously? I even had to ask for a Honda key chain as all I got was the keys on a wire ring :( This is the first time in my 30 years of car buying where I didn't receive some form of follow up communciation from the sales rep, sales manager or service department. This is 3 months with no follow up. I don't consider this customer service in the least. Especially seeing that a Honda car dealership in New York has sent me information on their service department. I am extremely disappointed in Manchester Honda at this point. More

After speaking to Diane on October 19, 2013 she resolved all my issues. Hopefully I will not have any future issues with Manchester Honda. If so, I will contact Diane. all my issues. Hopefully I will not have any future issues with Manchester Honda. If so, I will contact Diane. More

Very good service and reliable. Personal are very friendly and are willing to work with you to make your experience "stress free". Recommend Manchester Honda to customers and future customers. friendly and are willing to work with you to make your experience "stress free". Recommend Manchester Honda to customers and future customers. More

Manchester Honda is a great place to purchase and service yor vehicle. All the employees there have the same goal-to make the purchase of your vehicle a no stress event.Employees are all polite and very help yor vehicle. All the employees there have the same goal-to make the purchase of your vehicle a no stress event.Employees are all polite and very helpful.The service department excels in getting your vehicle serviced efficiently and in a timely manner.I recommend Manchester Honda to anyone looking to purchase a car! More

I had heard about this dealership through a friend of mine. I went there with a bad attitude because I knew my credit wasn't the greatest. Bill put me at ease and took the time with me to explain credit mine. I went there with a bad attitude because I knew my credit wasn't the greatest. Bill put me at ease and took the time with me to explain credit and what I could possibly afford to purchase. In the end I did need a cosigner but he made everything as painless as possible. I would recommend him and the dealership itself to anyone!! More

Very friendly staff, especially our salesperson, Charlie. Was very helpful and knowledgable about the cars looked at. Made the process of buying a car pain-free and simple. Best dealership experience I have Was very helpful and knowledgable about the cars looked at. Made the process of buying a car pain-free and simple. Best dealership experience I have ever had. Would definitely recommend to anyone. Hope to buy our next vehicle here as well! More

Service - although they promote an "on-line" service reservation service, it's really just an email. Then they respond with call us or come and wait in line. Not helpful in this day and age. service reservation service, it's really just an email. Then they respond with call us or come and wait in line. Not helpful in this day and age. I had been told that my complementary oil change was in the system, however when the bill was calculated, they charged me full price, requiring phone calls to clear that up. There seems to be a disconnect between service and the computer systems they should be using to make the experience "better" for the customer. The service (oil change, rotate tires, new wipers) was excellent and the car was ready when promised, for an all-day appointment. The "minimal" car wash, was a mess, with drips and water stains all over the car. It was actually worse looking then when I dropped it off. They should either do a thorough wash and dry or not at all. I realize this is a complimentary service, but left a bad impression with me. More