Manchester City Nissan

This is the first car that I have ever bought on my own so I wanted to make sure I did things the right way. After deciding on the car I wanted (Murano) I started to make some calls around to different dea so I wanted to make sure I did things the right way. After deciding on the car I wanted (Murano) I started to make some calls around to different dealerships in the area. I wanted to make sure that I was going to get the best price. Some places I called were not so eager to help, they cant give prices over the phone, or they would hear my voice & give me a rediculously high price (i sound about 12 yrs old on the phone). I stopped into Hoffman in Avon because its close to my house & I stood there for about 15min before anyone even came to talk to me... I was the only one there!! When I finally got to speak to someone he gave me the price that was close to $7000 more the anyone else. I wound up going to DeCormier one day because I had been in the area. I was about to give up doing this on my own & get my dad involved because I felt I wasnt getting great service. That was until I went to DeCormier. I was greeted within minutes of walking through the door. And not even by one of the salesmen but by the sales manager himself!! From that point on everything was smooth sailing. He didnt have the exact car instock (nobody did.. its white with tan leather, 360 package...who wouldnt want that). So, Jody made sure to order one specifically for me. It was going to take a couple of weeks but I was updated as to when it was getting to me periodically. The day I picked it up it was ready to go, I was even helped setting up all of my personal settings (mirrors, blue tooth, etc) When I sat with the business office to fill out my paperwork, pay & register the car, that was just as seemless and pleasant too. I would tell anyone who asks to go there for a car. To me great service speaks volumes! Down the line when I need a new car I will only go back to DeCormier... Thanks for the great service : ) More

Glenn Sawyer worked so well with me. I had a pleasant purchase experience and he made the delivery and sale go so smoothly. He helped me secure a good interest rate, far better than my credit union. This purchase experience and he made the delivery and sale go so smoothly. He helped me secure a good interest rate, far better than my credit union. This is the only dealership I would ever do business with. The sales personnel knew their product and they weren't pushy at all. And they gave me a great trade in value. I will recommend this dealer to all my friends and family. More

Bought my used car there a few months back. It was fast and easy and upfront from the sales person to the sales manager who took time to talk to me directly to the financing part. I continue to get my rout and easy and upfront from the sales person to the sales manager who took time to talk to me directly to the financing part. I continue to get my routine maint. done there and the service dep't is very efficient as well. More

Wea drive to take a look at the Nissans. We'd been talking about a Honda previously. We took a Maxima for a test drive and were very pleasantly surprised about the entire driving experience. It was talking about a Honda previously. We took a Maxima for a test drive and were very pleasantly surprised about the entire driving experience. It was comfortable, and we both felt extremely "right" driving it. We talked with Marlene and Joe about pricing and both were very good about explaining the pricing and fair in the negotiations. While we had not intended on purchasing an extended waranty, we decided to when Eric was willing to negotiate with us on that as well. It was one of the most positive experiences we have ever had purchasing a new car from a dealer. More

Excellent dealership and service. Everybody was very Excellent dealership and service. Everybody was very friendly. They made sure I got the car I wanted at a great price I could be comfortable payin Excellent dealership and service. Everybody was very friendly. They made sure I got the car I wanted at a great price I could be comfortable paying. Got an excellent deal on my car and am very satisfied. I Would recommend it to everybody.... More

I bought a used car from DeCormier Nissan and they gave me a bill of sale for a specific amount. When I decided not to finance through them, I had them fax the bill of sale to my bank. They changed the pr me a bill of sale for a specific amount. When I decided not to finance through them, I had them fax the bill of sale to my bank. They changed the price by $200 and failed to tell me. I caught onto them and quickly called up saying that I was no longer interested in the car b/c they have been starting to pull stuff on me. They told me that the $200 was for optional window etching. I told them that I never chose that option and they responded by saying that they automatically add it unless the customer says otherwise. I was never aware of this because they failed to tell me. How else was I supposed to find out? Also, I traded in my car that had performance wheels on it. Before I traded it in, I took the wheels off so I could sell them on the side to make extra money. When I was driving away in my new car from DeCormier I got a nasty call from their general manager, Ron, saying that "there is a big problem w/ this transaction and you have to call me right away!" I called him and had him on speaker phone w/ my father and stepmother listening. He was so rude to me and the tone of his voice was very unprofessional. I was told by the finance guy that the wheels could stay on or off, when I asked him about the value of my trade in. I was given 2 different stories by employees who work at the same dealership. The communication in that place is awful. I told Ron that I would return the tires back to him and that this was a misunderstanding. He told me that I had signed a paper confirming that the way my car was the day it was looked at for a trade-in, was "as is". If I signed that document, fine. But make sure all of your other employees are on the same page and not telling me different stories. I bought the car on a Thursday night and I told Ron I would have the tires in by the weekend. I received 5 calls either from Ron or Shishean by that Saturday. When I went to return the tires to them I complained that I felt like I was being harrassed. Ron told me that he yelled at Shishean for calling me and harrassing me. Bottom line, DeCormier Nissan acts one way to your face to get the sale and then turns their back on you once they have the money in their hand. Typical car dealership. I will never recommend them to anyone. Infact, I tell them not to go there to avoid any hassle. More

Fairly pleasant sales staff, helpfull but utimately very unpleasant experience. A lot of old school "padding the bill" technics employed, you need to be on your toes or they will take you for a ride. They o unpleasant experience. A lot of old school "padding the bill" technics employed, you need to be on your toes or they will take you for a ride. They offered us a paint protection service for $400, we declined and the invoice was marked with a big X and NO next to the service. Well you guessed it , the finance manager charged us anyways along with $200 for "optional" window etching (still not sure what benefit this provides to me) and he sold us a absolutely useless service contract. The first 2 charges were not even listed on the sales invoice so if I had not checked the math a couple times I would have never noticed the desparity.Well in the end (now 11 days after sale) we have recieved no refund for the $400 and he laughed at the idea of refunding the $200 saying , it was burried in there but you signed for it, he has cancelled the service contract(so he says) but refuses to give the owner's contact info, very infuriating experience! More