Malouf Ford - Lincoln, Inc. - Service Center

2 weeks old, brand new Lincoln MKZ - problem with noises and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - ret and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - returned to service - they took the car and parked it outside all day and no one even looked at it - I complained to Service Manager and was told "can't make everyone happy" - they could have cared less! More

I Made a 9:30am apointment a week in advance, described that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they were told a week ago I needed was not available and needed to be ordered. ( Thats the first thing that upset me. Ok fine I'll wait a few more days. At that time I said go ahead and do the oil change. I was told it would take one and a half hour, so I agreed to wait. after TWO hours of waiting i went in the back only to see that my car has not even beed touched. Nearly three hours later after asking for my car back so I can go back to work is when they finished the oil change. Never In my life has it taken 3 hours for an oil change. I mean whats the sense of making an appointment if its not honored. And in turn I took my car elsewhere for the shocks......Have a Great Day More

Cannot trust this dealership for ANY service repair, too many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making mon many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making money then looking out for the customer. More

The service department is great. When they quote you for a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They were extremely polite and friendly to my parents even though my folks didn't speak much English. They took care of my parent's car and made sure it's in great shape. My parent's beat up '97 Lincoln Town Car drove like new once they were done. Extremely thankful for Scott D and Joe S for going above and beyond in providing care and service. I will definitely put the Malouf Ford Lincoln dealership on the top of my list when shopping for my next car. More

was not having any problems w/ my 6,000 mile Fiesta - just brought in for oil change. I had an appointment but it took almost 2 hours, while I waited. When I drove off onto route 1, a very heavy white just brought in for oil change. I had an appointment but it took almost 2 hours, while I waited. When I drove off onto route 1, a very heavy white smoke poured out the back and the car was choking! I immediately returned to the service center and waited another 1/2 hour while they looked at it. I had to leave so they drove me home and 2 hours later brought my car to me, saying oil spilled into the pcv causing the problem. They had to run it to clear it out. Not a good experience - the mechanic was careless! I hope my car is safe and I don't have future problems from this error. Waste of my time and cost of gas. More

The place is like family to everyone who visits. Whether it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. Everyone is greeted the same way, and everyone is treated like they're the most important customer of the day. I was there for some scheduled service, as well as an upgrade to my 2011 Ford Explored Ltd. My Sync. Gerry, Scott, Sal and all the techs are always top notch and did an outstanding job. They even gave me some documents that explained the benefits of the My Sync upgrade! Having just bought a 2013 Ford Fusion Titanium from the new Grandpa Don and Dino for my son, I visited them to share our great experience with the car. We laughed about how we haven't seen our son since he got his "wings." If you're in the market for a new Ford or Lincoln, or are unhappy with the service you are currently getting on your car, pull into the Malouf Ford Lincoln dealership and say hello. I promise that your experience will be just like mine and everyone else's who does business with them. More

I live inMaine and was visiting family in NJ. my car had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and also helped me get a rental car. More

First I was welcome with a very nice tone of (Good Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how lo Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how long I had to wait. Judith Havrilla More

I needed an oil change and everytime I come in to Malouf Ford-Lincoln Mercury For service I usually deal with Marie or Joe but this time I delt with Sal..He waited until my car was done to tell me I need a Ford-Lincoln Mercury For service I usually deal with Marie or Joe but this time I delt with Sal..He waited until my car was done to tell me I need a bunch of stuff done to it and didn't even ask if I wanted to have it taken care of or if I wanted to come back later like Marie does...I will from now on deal with Marie or Joe only or Maybe I'll go to Liccardi Ford Lincoln next time And not only that he didn't update my owner rewards account I had to call owner rewards and get them to do it Avoid Sal at all cost More

I have an intermittant problem. The tech drove the car and came to see me concerned that he be able to understand my concern. After discussion, we choose the most probable solution. Nothing would have bee and came to see me concerned that he be able to understand my concern. After discussion, we choose the most probable solution. Nothing would have been done without my approval and the was sincere concern on his part that he find the cause. I have been to this dealership on sereral occasion and have had a positive experience in the service department true professionals. And they offered me a courtesy alignment check More