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Malouf Ford - Lincoln, Inc. - Service Center

North Brunswick Township, NJ

4.6
128 Reviews

128 Reviews of Malouf Ford - Lincoln, Inc. - Service Center

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August 21, 2019

Staff always friendly and service quick Had our car in for a recall and it only took a little over 2 hours to complete. Also had a problem replacing the batteries in the key fob. Front des More

by Peg1021
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember their names. Sorry
Aug 22, 2019 -

Malouf Ford - Lincoln, Inc. responded

Thank you for the five-star review regarding our service department! We are truly pleased to hear that our staff was friendly and the service was quick and efficient. We hope to see you again at our dealership soon!

August 14, 2019

Satisfaction is not guaranteed Completely disrespectful, not transparent, and will do anything to scam you. They do not uphold the statements they promote on their website and will More

by Nnk889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe DeBaro
Aug 16, 2019 -

Malouf Ford - Lincoln, Inc. responded

Thank you for taking the time to leave your feedback. We are sincerely sorry that you do not feel satisfied with your recent experience with us. If you would like to further discuss your experience please contact Joe Debaro at (732) 951-0300, so we can work to make things right. We look forward to hearing from you.

August 14, 2019

Thumbs Up! You guys far exceeded my expectations in going the extra mile. The main reason for bringing the car in was the replacing the air bags (recall issue More

by Tar Heels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Meyers, Joseph Steiner
Aug 14, 2019 -

Malouf Ford - Lincoln, Inc. responded

Thank you for the wonderful review! We are very happy to hear that our team exceeded your expectations and went the extra mile. We appreciate your positive feedback and we look forward to seeing you again at our dealership in the future!

August 08, 2019

Great service always , even had someone give me a ride back to work as my car was being serviced. Was updated as to what needed to be done and what the cost would More

by 2sutton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Steiner
Aug 08, 2019 -

Malouf Ford - Lincoln, Inc. responded

Thank you for taking the time to leave us a five-star review. We are happy to hear that you had another great experience with us! We appreciate your loyalty to our dealership and we look forward to seeing you again in the future.

March 25, 2019

Very bad service work and awful customer service Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer serv More

by T Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Steiner
Mar 29, 2019 -

Malouf Ford - Lincoln, Inc. responded

T Davis, We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. If you would like to discuss this further, please do not hesitate to reach out to us. Thank you for your patience and we hope to see you again in the future.

February 23, 2019

Stay away Worst auto Service, 2014 Ford Fusion with 36000 developed an oil leak, it took four trips to agree it was leaking and then said the leak was not under More

by Sam Gazawie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Malouf Ford - Lincoln, Inc. responded

Sam, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact us at (732) 951-0300 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

February 14, 2019

Thank You James Lennon I accompanied my wife to drop off her car for service and thought I would go into the showroom to do some browsing, but had no intention to buy. James More

by HappyDennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James J Lennon
Feb 15, 2019 -

Malouf Ford - Lincoln, Inc. responded

Thanks HappyDennis for the 5 star rating! We are pleased to hear you left the dealership completely satisfied! Please let us know if we can assist you in any other way. Safe travels!

August 26, 2018

Poor Service at the Service Center I had a vehicle towed to this dealership for service on a Monday, I made repeated calls to the dealership to check on the status of the repairs thorou More

by Ron D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
Oct 15, 2018 -

Malouf Ford - Lincoln, Inc. responded

Ron D, thank you for taking the time to leave us a review regarding your visit to our dealership. I am sorry to hear you were not satisfied with your service, but we appreciate your feedback. If there is any other way we can help, please feel free to reach out to us. Thank you.

June 03, 2018

Purchsed a new F-150 and had a very good expierence. I have purchased several new vehicles from Malouf, The sakes team has always been very helpful and I got the best deals from them. Jim Lennon was my More

by R Ricketts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Iwanski, James J Lennon, James Harrison
March 02, 2018

Good Experience A few weeks ago, I took my Lincoln MKX to the service center because the side door lock didn't work. I made a phone call to schedule an appointment an More

by Jeanette D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Steiner
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