Malouf Ford - Lincoln, Inc.

My wife and I purchased a new Explorer from this dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it gave us trouble. At each service we were lied to, either the "alarm guy" was coming in that day and did not or it was an easy fix then we had to leave it overnight. They would tell us to pick the car up at 3:00 PM and then when we arrived it was not ready. Recently we noticed that the alarm was beeping three times frequently when parked. We called and were told that this is a simple adjustment that would take 10 minutes, an appointment was made for last Thursday. When my wife arrived she was told that the "alarm guy" was running a few minutes late. She waited checking with them every half hour for 2 1/2 hours each time being told the same lie. Finally she called me and asked if I thought she should leave, I called this Thomas who told me he didn't have to fix the problem at all, I told him that I was going to call the owner Mr Malouf Sr which I did with no response. Thomas walk over to my wife and yelled at her until she cried scoulding her for bringing me into this problem again saying that he would never fix her car again. She called me in tears which angered me which I deflected to the service manager Gerry, he told me that Thomas did not work for him and he would call Dino the sales manager and I would have an answer Friday. Needless to say I never received an answer. Bottom line do you want your wife subjected to this unprofessionalism with so many Ford dealers around-pass this guy by!!!! More

I went to purchase a new car with my son. After we agreed on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day we went to pick with the car they said I am not entitle to both. I need to chose between the rebate and zero coupon rate for the car loan. I was very angry and felt the lied just so we will buy the car. At the time of the purchase and I emphazied the rebate and the zero pecent loan and they said yes. More

Horrible customer service. Stay away from this bunch Horrible customer service. Stay away from this bunch of crooks. They will take your deposit and waste your time and lie to you for 3 months and Horrible customer service. Stay away from this bunch of crooks. They will take your deposit and waste your time and lie to you for 3 months and you will never see the car you ordered. Sales person was rude and never available once order was processed. At least I was able to get my deposit back from the general manager and then was able to obtain a car from a real dealer. More

Attempted to lease a Ford Edge,and was given a price plus"drive offs" We told them (honestly) we were going to check out another brand. If theirs was the better deal, we would return. Their deal was be plus"drive offs" We told them (honestly) we were going to check out another brand. If theirs was the better deal, we would return. Their deal was better. We returned the following day and discovered they mis-stated the amount of tax. We asked them to give us the revised total.We wanted to pay the 900dollar tax as part of the monthly payment. The revised price exceeded the addittional tax by quite a bit. When we asked for an explanation, we discovered they were attempting to double charge the "drive offs"(bank fee, registration etc.)We asked to speak to Howard,the sales manager who gave us the original price, and were told he was not in. We were also told that Howards boss didn't want to discuss the matter with us. We then tried to point out the double charge to Paul,the salesman. We were,at this point NOT abusive in any way. Paul stood up,told us he didn't want to sell us the car and to get out!! At this point we had words(no profanity)The sales manager then refused to discuss the matter with us ,and in the most profane way told us to leave, We did. The salesman then came outside and cursed us out. We were very disappointed with the over all experienc. They were very mean spirited when we caught their attempt change their price. We did not appreciate being "low balled". We found their prices were not honestly given. We DId purchase a vehicle from another Ford dealer(Oasis Ford ) and a wonderful experience with them. More

After my wife and I looked at cars at other dealerships we stopped into Malouf to see what they have. We saw a Loncoln LS that we were very interested in but due to the late hour the dealership was closin we stopped into Malouf to see what they have. We saw a Loncoln LS that we were very interested in but due to the late hour the dealership was closing. I returned the following morning to see the car more closely. After being informed of the price I went home and did a search on the internet, and discovered that the car was eligible for the certified pre-owned extended warranty of 6yrs./75,000 miles per the dealers web site. Upon returning to the dealership later that day with my wife we entered into negotiation on the car's price as well as on my trade-in. We reached an agreeable figure and signed the sales contract. When contacting my finance company they questioned if the car had the extended warraty and if it was indicated on the contract (which it was not). I returned to the dealership and was told that if I wanted the web site's extended warranty it would cost more for the car since the web site had a different price than the price quoted me at the dealership. The dealership refused to budge and the Customer Committment hotline was of no assistance. I have had previous Lincolns and like the cars but probably will never have any future dealings with Malouf again. I'll get the car services at another Lincoln dealership More

Service was toally unacceptable in diagnosing a problem I had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong had with my Lincoln Town car despite the fact that a I was charged with a diagnostic fee of $100. The diagnosis showed that there was nothing wrong with my vehicle despite the fact that it stalled frequently especially while stopped at a traffic light. Engine would surge and then stall unless I kept feeding gas with my foot on the accelerator and the other foot on the brake. It was suggested I needed a tuneup despite the fact I had a tune up 20,000 miles earlier with platinum plugs. I would never do business with this dealership again. More