Malouf Ford - Lincoln, Inc.

Walked around floor, walked around lot and then returned to showroom floor. It was about 2 pm and there were not allot of customers in the area or on the lot. No one greeted us , after we tried to open a to showroom floor. It was about 2 pm and there were not allot of customers in the area or on the lot. No one greeted us , after we tried to open a trunk on a vehicle that wouldn't open my wife decided to find someone. They reluctantly came to help us at which point they needed to charge the show room vehicle battery to pop the truck. THe sales person was not friendly nor helpful we left soon after he showed us a vehicle that had nothing to do with what we told him we wanted. Cant believe that this is how they expect to sell cars. The dealership that got our business thanks for for your poor service. More

I took my Lincoln MKT in for an Idle and surging problem as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with th as well as a wind noise. They had the car for 2 days then told me couldn't find a problem. Before I got out of the parking lot the car staled with the same problem I brought it in for. I took video with my phone showing the problem right there in there lot. When I showed the service writer the video he took me to the service manager who told me to take it to the dealer I bought it from. He was very rude as was the service writer. The reason it from a different dealer was they were 200 dollars more per month! This dealer is very poor and I would never do any business with them again. It's fords policy that you can service your at any dealer and they know it. More

I got my new Mkz at Malouf Ford Lincoln I worked with Robert very easy to deal with very polite, courteous, and helpful Robert even offered to help setup all the My Synch functions and the sirrius radio Robert very easy to deal with very polite, courteous, and helpful Robert even offered to help setup all the My Synch functions and the sirrius radio stations. I would not hesitate to recommend this dealer to all my friends Thank you Robert. More

Malouf advertized that they would pay $1000 more for your trade of a toyota or honda. The salesperson was not even aware of this promotion on their own website. I informed them that another dealer has estim trade of a toyota or honda. The salesperson was not even aware of this promotion on their own website. I informed them that another dealer has estimated my trade in as 1200 (KBB value is about 1000 for trade in, 1997 toyota camry LE 4 cyl, 4 door, 163K miles). They assigned a value of 1200 for my trade and when I asked them to add what they have on their website and that it would mean they should give me 2200, they said (after a long wait and their discussions among themselves) that the 1200 they are giving includes the $1000 advertized. We asked whether that means you are assigning a fair value of $200 for my trade in they sidestepped that and asked us whether we would buy such a car with 163K miles on it. The prices they came up with were much higher than their advertized prices on their website. Dont waste your time going to this dealership. There are a lot of other ford dealers who I am sure are more honest and straight forward. -Tapas More

Horrible and arrogant management. Internet sales are 2 useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in useless folks, who email you the information completely unrelated to the requested quote. They would also not give even a ballpark payment figure in email or over the phone. It's 2010, get on with the program. Service is just as unhelpful. Do not waste your time by going there. More

i just purchased a vehicle from a competitor i had a car i just purchased a vehicle from a competitor i had a car from malouf and wanted another but they were unwilling to work with me they lost a customer i just purchased a vehicle from a competitor i had a car from malouf and wanted another but they were unwilling to work with me they lost a customer they offered no options for me to get into a new lease or purchase while the other dealer went out of its way to find a good fit to make a customer happy More

My Excellent experience!! Thanks Asad. While shopping for a new car I was working with 5 top Ford dealers in New Jersey. Shopping from home, buying a new car was non the less a experience. I was looking for a new car I was working with 5 top Ford dealers in New Jersey. Shopping from home, buying a new car was non the less a experience. I was looking for the best Price with great Customer Service. I called many dealers to get the best price and check inventory online less then helpfull. But one Malouf Ford the sales Manager Asad was great he had answers for all my questions. I spoke to Asad on the internet and on the phone he helped me with the car I wanted. At the price i wanted plus gave me alot for my trade. I had the pice before I walked in the door and it stayed the same after I got there. It took less then 1hr and now I have my new car. If anyone is looking for a car Malouf Ford is where to go. Asad was excellent and very understanding helpfull Thank you Malouf Ford. More

Me and my son were looking his first car. We had a budget during these hard times we didnt have much to spend. We worked with the best professional sales person I ever had. Mr.Dino Gemgnani Jr who listened t during these hard times we didnt have much to spend. We worked with the best professional sales person I ever had. Mr.Dino Gemgnani Jr who listened to our every needs. After test driving many new and used cars found my sons his dream car. I have never received such great customer service in all my years of buying cars. I want to say Thank you Mr.Dino Gemgnani Jr for making us feel like a valued customers. You couldnt have made my son happier More

My wife and I purchased a new Explorer from this dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it dealership. We added a factory installed alarm, we were told that this alarm would have the same warrantee as our car had. Right from the start it gave us trouble. At each service we were lied to, either the "alarm guy" was coming in that day and did not or it was an easy fix then we had to leave it overnight. They would tell us to pick the car up at 3:00 PM and then when we arrived it was not ready. Recently we noticed that the alarm was beeping three times frequently when parked. We called and were told that this is a simple adjustment that would take 10 minutes, an appointment was made for last Thursday. When my wife arrived she was told that the "alarm guy" was running a few minutes late. She waited checking with them every half hour for 2 1/2 hours each time being told the same lie. Finally she called me and asked if I thought she should leave, I called this Thomas who told me he didn't have to fix the problem at all, I told him that I was going to call the owner Mr Malouf Sr which I did with no response. Thomas walk over to my wife and yelled at her until she cried scoulding her for bringing me into this problem again saying that he would never fix her car again. She called me in tears which angered me which I deflected to the service manager Gerry, he told me that Thomas did not work for him and he would call Dino the sales manager and I would have an answer Friday. Needless to say I never received an answer. Bottom line do you want your wife subjected to this unprofessionalism with so many Ford dealers around-pass this guy by!!!! More

I went to purchase a new car with my son. After we agreed on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day on a price. The salesman said there I can will receive a $2000.00 rebate and zero coupon rate for the car loan. I thought was a fair deal. The day we went to pick with the car they said I am not entitle to both. I need to chose between the rebate and zero coupon rate for the car loan. I was very angry and felt the lied just so we will buy the car. At the time of the purchase and I emphazied the rebate and the zero pecent loan and they said yes. More