Malouf Ford - Lincoln, Inc.

All the people are very nice especially Robert. He is a very patient sales person. I will be coming back to this dealership in a few months. very patient sales person. I will be coming back to this dealership in a few months. More

My wife and I have been leasing and purchasing vehicles from Malouf Ford for over 22 years and the experience just keeps getting better with each vehicle. We met Mark Cummings as we were closing our lease from Malouf Ford for over 22 years and the experience just keeps getting better with each vehicle. We met Mark Cummings as we were closing our lease agreement with Robert Santoro (an outstanding salesman - we have written about him previously - you cannot find a more patient and well informed sales person). Mark has outstanding customer service skills. Any organization would be proud to have him facing the customer. He is well informed and has a personality that is warm and inviting. We sincerely appreciate the time he spent with my wife and I discussing our choices and making sure we clearly understood our options. We were sold! Not just on Ford, Malouf and our new Edge, but on Mark. Hold onto this guy. Very sincerely, John and Donna Canvin More

Easy to do business with! Picked up our 2014 Escape and it was perfect. Every aspect of the process was flawless. And last but not least the economics fit our budget perfectly. I recommend this dealer it was perfect. Every aspect of the process was flawless. And last but not least the economics fit our budget perfectly. I recommend this dealership to all my friends and colleagues. More

My auto start stopped working and when I called and spoke with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the of with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the office so I could work from home. He also had my car serviced for an annoying blower issue that I had told him about (that tended to be fine whenever I went in for service). Mark communicated with me on the status of my car and exceeded my expectations in service. He was professional, friendly and knowledgeable. Later that evening, when I found myself stranded due to my anti-theft system locking me out of my vehicle, Mark came to the rescue. I cannot say enough good things about Mark. I had never met Mark prior to this incident. I can say the guys in service are great too but this review if for MARK!! More

2 weeks old, brand new Lincoln MKZ - problem with noises and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - ret and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - returned to service - they took the car and parked it outside all day and no one even looked at it - I complained to Service Manager and was told "can't make everyone happy" - they could have cared less! More

I Made a 9:30am apointment a week in advance, described that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they were told a week ago I needed was not available and needed to be ordered. ( Thats the first thing that upset me. Ok fine I'll wait a few more days. At that time I said go ahead and do the oil change. I was told it would take one and a half hour, so I agreed to wait. after TWO hours of waiting i went in the back only to see that my car has not even beed touched. Nearly three hours later after asking for my car back so I can go back to work is when they finished the oil change. Never In my life has it taken 3 hours for an oil change. I mean whats the sense of making an appointment if its not honored. And in turn I took my car elsewhere for the shocks......Have a Great Day More

Cannot trust this dealership for ANY service repair, too many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making mon many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making money then looking out for the customer. More

The service department is great. When they quote you for a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They were extremely polite and friendly to my parents even though my folks didn't speak much English. They took care of my parent's car and made sure it's in great shape. My parent's beat up '97 Lincoln Town Car drove like new once they were done. Extremely thankful for Scott D and Joe S for going above and beyond in providing care and service. I will definitely put the Malouf Ford Lincoln dealership on the top of my list when shopping for my next car. More

I would not recommend Malouf Ford. Both Mingo Qiu and Chris Rost were very unfriendly and Mingo was not respectful to me. I could not understand what Mingo was telling me based on his accent. He pointed Chris Rost were very unfriendly and Mingo was not respectful to me. I could not understand what Mingo was telling me based on his accent. He pointed a finger in my face saying I was not eligible to test drive, which I was not happy about. Show some respect. Chris Rost did not seem happy during my test drive. Overall, these two people were very unfriendly and therefore I will not be returning to Malouf Ford. The reason I came to Malouf Ford was to test drive an F-150 and the process on test driving a vehicle was too lengthy and unnecessary. I would also like to add that I went to the NY international auto show and wanted to do the "Shift into $50" program. I am interested in the future to buy a Ford F-150 and wanted to see how it would drive. Both my uncle, cousin, and I were extremely disappointed with this experience. Honestly, I think both Chris and Mingo could care less about my experience because I was only there to test drive a vehicle. I have never met such unfriendly people and it's there job to be friendly and reasonable. More

I have been buying new cars for 40+ years and this has to be my very best experience. Dino Jr. was the most attentive car salesman I've ever met. He was thorough and informative without ever being pushy. He be my very best experience. Dino Jr. was the most attentive car salesman I've ever met. He was thorough and informative without ever being pushy. He consistently addressed our questions in a positive and highly informed manner. He made us feel that he was our own personal shopper. Prior to visiting Malouf we went to four other dealerships, one of which was an other Ford dealership, Malouf top them all in terms of personal care and of course when comparing apples to apples, they gave us the best price. My wife and I highly recommend this dealership and especially the treatment and deal we reached with Dino Jr. More