Malloy Toyota

This was our first Toyota purchase and it was by far the best car buying experience my husband and I have ever had! Andrew Woodson (our salesman) was very knowledgable and did not pressure us in the least b best car buying experience my husband and I have ever had! Andrew Woodson (our salesman) was very knowledgable and did not pressure us in the least bit. We test drove 3 models (Prius V, Camry Hybrid and Camry SE) and spent a total of 4 1/2 hours trying to make a decision. When we came to a decision the dealership was scheduled to close but they did not try to push us out the door, both Andrew and Roger (finance manager) stayed with us until the paperwork was completed and we cleaned out our trade-in vehicle. We definitely could not have asked for a better experience on all fronts! Thank you Kern Toyota! More

My wife and I initiated our vehicle search via the Internet and were quickly connected with Jerry Clarke when it came time to visit the dealership. From the start, it was a amiable, low-key, professi Internet and were quickly connected with Jerry Clarke when it came time to visit the dealership. From the start, it was a amiable, low-key, professional experience in which we quickly got the impression that Jerry was listening to our needs and working very hard to show us multiple vehicles and models that would meet those needs... providing us with options and letting us formulate our decision. We got to drive several vehicles... Jerry explained the specific features of each one in relation to our needs and the experience of driving the vehicles became a hands-on "sales pitch". We appreciated the fact that we felt absolutely no "pressure", neither during our first visit to Kern Toyota nor on a follow-up visit. After we made a decision to buy, Jerry orchestrated the paperwork process that was quick and completely "painless" after which he walked us through the dealership and introduced us to the people who would work with us for maintenance, parts, etc. With no exceptions, the people we met were friendly and we got a sense of an organization that was genuinely dedicated to customer service. Our experience thus far indicates that we will have a long, productive relationship with Kern Toyota. More

I am very pleased with my services at Kerns Toyota. They even offer to give me a lift whenever I dropped my car off for services. Jerry been wonderful to work with! even offer to give me a lift whenever I dropped my car off for services. Jerry been wonderful to work with! More

Purchased my second car from Kern Toyota last week. A 2013 Scion TC. This follows on the heels of my Toyota 4-Runner purchased in 2010. My salesman (Jerry Clarke) was super. Knows his product line wel 2013 Scion TC. This follows on the heels of my Toyota 4-Runner purchased in 2010. My salesman (Jerry Clarke) was super. Knows his product line well and low pressure. Also had a chance meeting with the owner (Mr. Kern) himself and he is honorable and well spoken and thanked me profusely for purchasing a car from his dealership. One of the things which made me come back to Kern a second time was low pressure sales and the best (i.e. the least expensive) processing fee in the area. You will save 100's of dollars as compared to what the dealerships in Northern Virginia charge you for processing. Might add the two years of regular maintanance services provided on my 2010 4-Runner after purchase were great. Had no problem with scheduling around my availability and they turned the car around in less the 1 hour. PS. If you are there in the morning you can walk over to the Burger King and get breakast if you wish. In short, they did very well and I can't imagine not buying my next Toyota/Scion model from them. Tom Tutwiler More

I went for oil change and tire rotation for our Rav4. We are new to the state. My our Rav has nitrogen filled tires. The dealership did not inform us that would not be filling the tires to the correct pre are new to the state. My our Rav has nitrogen filled tires. The dealership did not inform us that would not be filling the tires to the correct pressure because they don't have nitrogen. Kern's service department expects that the customer know what they are capable of doing. They allowed my wife to leave the dealership assuming that job had been completed correctly. 9 days later our low air pressure light came on. One tire was 26lbs and the other 3 were 28lbs. Kern does not care about customer safety. When I called to find out why we didn't have fully inflated tires said that there was nothing he could do. He could have apologize. I have only owed Toyotas because of exemplary service I received at the Toyota dealership in Wisconsin. I can tell you if my first experience was with Kern Toyota I would never own another Toyota. This is worst service experience I have every received. Stay far away from this dealership. More

I have purchased a number of new cars from Kern Toyota/Scion over the years, and each and every one has been a perfect experience with the utmost professionalism, respect, and attention to my nee Toyota/Scion over the years, and each and every one has been a perfect experience with the utmost professionalism, respect, and attention to my needs and desires. This comes not only from my competent salesperson, Scott Henderson who is eager to please, but from the owner, Took Kern, Sales Manager, Scott Allamong, and Finance Manager, Roger. As well, I usually order accessories and come in contact with Kern's Parts Department and Staff who are exceptionally caring and efficient. I love the Toyota/Scion vehicles, and this family business continues to meet and exceed any expectation. For this reason, I can't imagine purchasing future vehicles from any other dealership. More

I would highly recomend Kern Toyota for both its salesmanship and selection.I also highly recomend the service dept which is a great team of people.I am a repeat customer and that says it all. salesmanship and selection.I also highly recomend the service dept which is a great team of people.I am a repeat customer and that says it all. More

Best car buying experience ever! Dennis Kincaide took great care of me, he heard me when I described what I needed, a great listener. And made sure to make it happen. This was a quick, easy painless expe great care of me, he heard me when I described what I needed, a great listener. And made sure to make it happen. This was a quick, easy painless experience. As a female buying a car, usually I feel a bit railroaded by car salespeople, not this time. He took care to ensure I got a fair deal, and was very efficient with the paperwork, and paperwork processing. I didn't have to spend all day to buy a car! He even made sure my floor mats and cargo cove were installed properly, and that the tank was full! More

Jerry Clark was very efficient, timely, and professional. Kern Toyota has been great for 6 vehicles we have purchased. I would highly recommend kern Toyota and Jerry to everyone! Kern Toyota has been great for 6 vehicles we have purchased. I would highly recommend kern Toyota and Jerry to everyone! More

My new Toyota purchase at Kern Toyota was really painless. The Costco Price, with rebates, free maintenance for two years and 0% interest loan made this purchase a no-brainer Best of all the Kern painless. The Costco Price, with rebates, free maintenance for two years and 0% interest loan made this purchase a no-brainer Best of all the Kern Toyota staff was great! More