Malloy Toyota | Page 7

I bought a Camry from Kern Toyota back on 9/3. It has taken me awhile to post my review but I wanted to complete it as I had said I would. I was very pleased with the service I received on my initial vis taken me awhile to post my review but I wanted to complete it as I had said I would. I was very pleased with the service I received on my initial visit back in August when I first took the car for a test drive. Scott was very prompt in assisting us as my son and I looked at cars on the lot. He was very quick to offer a test drive after listening to what I was looking for. I told him after the test drive that I really liked the car but had to wait until the end of the month in order to buy it. I never felt any pressure to buy the vehicle although Scott would keep in touch periodically over the phone. He acquired a vehicle in the color and style I was looking for and had it ready the day I came back. The purchase process of the vehicle was great. No long drawn out haggling back and forth. Scott informed me of all the extras but there was no pressure to take them. The financing and paperwork process was very expedient and not as I have encountered at other dealerships. I would definitely recommend this dealership and Scott. They made the buying process a breeze. More

This is our second new truck purchase with Jerry Clarke and Kern Toyota, and we wouldn't go anywhere else. The service is great, the people are friendly and when you need help they are there at the ready. and Kern Toyota, and we wouldn't go anywhere else. The service is great, the people are friendly and when you need help they are there at the ready. When we had to sell our first truck due to a move overseas, Jerry was there to give us a great buy-back price. Upon returning from overseas he was there again to help us find an equally good value. We appreciate the low-key nature of the dealership, and the feeling we get that they are looking after our best interests. Buying a vehicle can be a stressful experience, but these are the guys who will make you feel confident that you made the right choice and got the best deal! More

Jerry was quite helpful,informative, and direct helping us decide options by clearly answering our questions. We chose him over Apple Valley because he answered our questions clearly and directly in a no-n us decide options by clearly answering our questions. We chose him over Apple Valley because he answered our questions clearly and directly in a no-nonsense way. Even though we purchased 2 new Toyota vehicles from Apple Valley in the past 7 years, they seemed uninterested in our concerns and too busy to help us through the choices. When Apple Valley failed to respond to two phone calls and emails, the choice was easy. Jerry Clarke from Kern responded quickly and we had the car in short order, at less than our 2005 cost. More

This is our 8th toyota from this dealership. Love Kern Toyota. It is a family thing. Each of our daughters and son-in-laws drive toyotas or scions. Great dealership with very friendly people. Toyota. It is a family thing. Each of our daughters and son-in-laws drive toyotas or scions. Great dealership with very friendly people. More

My wife and I went to Kern Toyota this past Sunday to look at Camry's because of the year end clearance and financing. Since it was Sunday, I thought the dealership would be closed. However Scott was t look at Camry's because of the year end clearance and financing. Since it was Sunday, I thought the dealership would be closed. However Scott was there and came out in the lot to show us some cars. We took a six cylinder and a four cylinder XLE for test drives. Scott was a very nice and knowledgeable salesman, no pressure what so ever. We loved the six cylinder XLE and wound up purchasing it that very visit. When we went back today 9/3 to finsh the paperwork, he brought to our attention another program Toyota had regarding tradeins other than Toyota. This saved me another $500. Scott is a friendly helpful person and we wouldn't hesitate doing business with him and Kern again. I was fully expecting to visit two other dealerships in the area but was glad we went to Kern. More

This was our first Toyota purchase and it was by far the best car buying experience my husband and I have ever had! Andrew Woodson (our salesman) was very knowledgable and did not pressure us in the least b best car buying experience my husband and I have ever had! Andrew Woodson (our salesman) was very knowledgable and did not pressure us in the least bit. We test drove 3 models (Prius V, Camry Hybrid and Camry SE) and spent a total of 4 1/2 hours trying to make a decision. When we came to a decision the dealership was scheduled to close but they did not try to push us out the door, both Andrew and Roger (finance manager) stayed with us until the paperwork was completed and we cleaned out our trade-in vehicle. We definitely could not have asked for a better experience on all fronts! Thank you Kern Toyota! More

My wife and I initiated our vehicle search via the Internet and were quickly connected with Jerry Clarke when it came time to visit the dealership. From the start, it was a amiable, low-key, professi Internet and were quickly connected with Jerry Clarke when it came time to visit the dealership. From the start, it was a amiable, low-key, professional experience in which we quickly got the impression that Jerry was listening to our needs and working very hard to show us multiple vehicles and models that would meet those needs... providing us with options and letting us formulate our decision. We got to drive several vehicles... Jerry explained the specific features of each one in relation to our needs and the experience of driving the vehicles became a hands-on "sales pitch". We appreciated the fact that we felt absolutely no "pressure", neither during our first visit to Kern Toyota nor on a follow-up visit. After we made a decision to buy, Jerry orchestrated the paperwork process that was quick and completely "painless" after which he walked us through the dealership and introduced us to the people who would work with us for maintenance, parts, etc. With no exceptions, the people we met were friendly and we got a sense of an organization that was genuinely dedicated to customer service. Our experience thus far indicates that we will have a long, productive relationship with Kern Toyota. More

I am very pleased with my services at Kerns Toyota. They even offer to give me a lift whenever I dropped my car off for services. Jerry been wonderful to work with! even offer to give me a lift whenever I dropped my car off for services. Jerry been wonderful to work with! More

Purchased my second car from Kern Toyota last week. A 2013 Scion TC. This follows on the heels of my Toyota 4-Runner purchased in 2010. My salesman (Jerry Clarke) was super. Knows his product line wel 2013 Scion TC. This follows on the heels of my Toyota 4-Runner purchased in 2010. My salesman (Jerry Clarke) was super. Knows his product line well and low pressure. Also had a chance meeting with the owner (Mr. Kern) himself and he is honorable and well spoken and thanked me profusely for purchasing a car from his dealership. One of the things which made me come back to Kern a second time was low pressure sales and the best (i.e. the least expensive) processing fee in the area. You will save 100's of dollars as compared to what the dealerships in Northern Virginia charge you for processing. Might add the two years of regular maintanance services provided on my 2010 4-Runner after purchase were great. Had no problem with scheduling around my availability and they turned the car around in less the 1 hour. PS. If you are there in the morning you can walk over to the Burger King and get breakast if you wish. In short, they did very well and I can't imagine not buying my next Toyota/Scion model from them. Tom Tutwiler More

I went for oil change and tire rotation for our Rav4. We are new to the state. My our Rav has nitrogen filled tires. The dealership did not inform us that would not be filling the tires to the correct pre are new to the state. My our Rav has nitrogen filled tires. The dealership did not inform us that would not be filling the tires to the correct pressure because they don't have nitrogen. Kern's service department expects that the customer know what they are capable of doing. They allowed my wife to leave the dealership assuming that job had been completed correctly. 9 days later our low air pressure light came on. One tire was 26lbs and the other 3 were 28lbs. Kern does not care about customer safety. When I called to find out why we didn't have fully inflated tires said that there was nothing he could do. He could have apologize. I have only owed Toyotas because of exemplary service I received at the Toyota dealership in Wisconsin. I can tell you if my first experience was with Kern Toyota I would never own another Toyota. This is worst service experience I have every received. Stay far away from this dealership. More