Malloy Toyota
Winchester, VA
Filter Reviews by Keyword
By Type
Showing 83 reviews
I have purchased a total of three vehicles from Kern Toyota over the last 10 years, from the same salesman, Jerry Clarke, and have found Mr. Clarke to be very personable and very knowledgeable about all Toyota over the last 10 years, from the same salesman, Jerry Clarke, and have found Mr. Clarke to be very personable and very knowledgeable about all aspects of the dealership from sales to financing to servicing. I routinely have my vehicles serviced at Kern Toyota and have been very impressed with the friendliness exhibited by service team members and very satisfied with the quality of service performed on my vehicles. More
I requested info on a 4x4 Rav4 and within a very short time, Jerry responded to it. I called and spoke with Jerry and was most pleased with his calm reassuring voice and vehicle knowledge. I told him of m time, Jerry responded to it. I called and spoke with Jerry and was most pleased with his calm reassuring voice and vehicle knowledge. I told him of my Absolutely Horrifying visit with the Chantilly Toyota dealership last night and he assured me that Miller Toyota was a hometown and friendly dealership. I agreed to a meeting with him and when my family and I arrived, we were met at the door by Jerry himself! With a warm smile and gentle handshake Jerry arraigned a test drive for us. Upon our return, we were greeted by Steve, the sales manager and he assisted us through the rest of the sale due to another customer sale that Jerry was handling. Not only did Steve beat the Chantilly dealers price, but he actually cared, made eye contact, gave no sales pressure or pitches!!! OMG, this was too good to be true... Now to top this off, the owner, Took Kern, stopped by and shook our hands and genuinely thanked us for stopping in to his dealership. Needless to say, we purchased our new 4x4 Rav4 and will return in a few months to buy our daughter a new car as well. After the sale, Steve took the Rav4 out to fill up the gas tank while Jerry returned and gave us a tour of the dealership. Jerry showed us the service department, parts department and introduced us to employees along the way! We even met a gentleman and his kids who returned from "Georgia" to purchase his third Toyota from Kerns of Winchester, now that was impressive. I truly cannot say enough good stuff about this dealership. Please, even if you’re not in the market to buy a vehicle, just stop in and say hello and you will immediately see and feel the down home family atmosphere that these guys provide! Thank you Jerry and Steve... and it was a pleasure to meet such a friendly down to earth guy like Mr. Took Kern! We will be back... More
Greatest car buying experience I have ever been through. Jerry was very easy to reach via email before my trip to the dealership. He answered all of my questions and offered to make an appointment with me Jerry was very easy to reach via email before my trip to the dealership. He answered all of my questions and offered to make an appointment with me to drive the Highlander I was interested in. I told him features that were important to me and he made a suggestion. Jerry informed me he would not be available on the day that I planned to visit the dealership but suggested I work with Scott Allemong, super guy. Scott worked the deal with me, Jerry arrived and walked me through delivery of the vehicle and a tour of the service department. Both were upstanding, friendly guys to work with, I would suggest anyone interested in a Toyota to deal with either of these. Great experience!! Thanks guys! I love my new Toyota!! :) More
People are friendly and professional. Bought my last car and truck here and have found service to be very good. No high pressure on sales and good selection of cars. Location is convenient and facility i and truck here and have found service to be very good. No high pressure on sales and good selection of cars. Location is convenient and facility is modern and comfortable. More
I discovered Kern Toyota while searching the internet for information on FJ Cruisers. I gave them my contact information on there website. Jerry Clarke, there internet sales rep, contacted me by email & we s information on FJ Cruisers. I gave them my contact information on there website. Jerry Clarke, there internet sales rep, contacted me by email & we set up a test drive. Jerry was very informative & didnt try to sell me. He said stop back by if you have any more questions. There was absolutely no pressure. I came back a second time & asked about price. He gave me a price, I said thank you, & left. Again, no pressure. I researched the price he gave me & even went to another dealership near my parents house to compare. They said no way can we reach that price. Bottom line. Jerry was straight forward & honest from the get go. He gave me a fair price on my tradein & a fair price on the 2013 FJ Cruiser. I didnt need to haggle. I came back a 3rd time & bought the vehicle. After the sale was made, he gave me a tour of the dealership & when my vehicle was ready, he took the time to go over every feature with me. Kern Toyota was a very friendly car buying experience. Jerry, if youre reading, youre a 10 buddy. I love my new car. More
I bought a Camry from Kern Toyota back on 9/3. It has taken me awhile to post my review but I wanted to complete it as I had said I would. I was very pleased with the service I received on my initial vis taken me awhile to post my review but I wanted to complete it as I had said I would. I was very pleased with the service I received on my initial visit back in August when I first took the car for a test drive. Scott was very prompt in assisting us as my son and I looked at cars on the lot. He was very quick to offer a test drive after listening to what I was looking for. I told him after the test drive that I really liked the car but had to wait until the end of the month in order to buy it. I never felt any pressure to buy the vehicle although Scott would keep in touch periodically over the phone. He acquired a vehicle in the color and style I was looking for and had it ready the day I came back. The purchase process of the vehicle was great. No long drawn out haggling back and forth. Scott informed me of all the extras but there was no pressure to take them. The financing and paperwork process was very expedient and not as I have encountered at other dealerships. I would definitely recommend this dealership and Scott. They made the buying process a breeze. More
This is our second new truck purchase with Jerry Clarke and Kern Toyota, and we wouldn't go anywhere else. The service is great, the people are friendly and when you need help they are there at the ready. and Kern Toyota, and we wouldn't go anywhere else. The service is great, the people are friendly and when you need help they are there at the ready. When we had to sell our first truck due to a move overseas, Jerry was there to give us a great buy-back price. Upon returning from overseas he was there again to help us find an equally good value. We appreciate the low-key nature of the dealership, and the feeling we get that they are looking after our best interests. Buying a vehicle can be a stressful experience, but these are the guys who will make you feel confident that you made the right choice and got the best deal! More
Jerry was quite helpful,informative, and direct helping us decide options by clearly answering our questions. We chose him over Apple Valley because he answered our questions clearly and directly in a no-n us decide options by clearly answering our questions. We chose him over Apple Valley because he answered our questions clearly and directly in a no-nonsense way. Even though we purchased 2 new Toyota vehicles from Apple Valley in the past 7 years, they seemed uninterested in our concerns and too busy to help us through the choices. When Apple Valley failed to respond to two phone calls and emails, the choice was easy. Jerry Clarke from Kern responded quickly and we had the car in short order, at less than our 2005 cost. More
This is our 8th toyota from this dealership. Love Kern Toyota. It is a family thing. Each of our daughters and son-in-laws drive toyotas or scions. Great dealership with very friendly people. Toyota. It is a family thing. Each of our daughters and son-in-laws drive toyotas or scions. Great dealership with very friendly people. More
My wife and I went to Kern Toyota this past Sunday to look at Camry's because of the year end clearance and financing. Since it was Sunday, I thought the dealership would be closed. However Scott was t look at Camry's because of the year end clearance and financing. Since it was Sunday, I thought the dealership would be closed. However Scott was there and came out in the lot to show us some cars. We took a six cylinder and a four cylinder XLE for test drives. Scott was a very nice and knowledgeable salesman, no pressure what so ever. We loved the six cylinder XLE and wound up purchasing it that very visit. When we went back today 9/3 to finsh the paperwork, he brought to our attention another program Toyota had regarding tradeins other than Toyota. This saved me another $500. Scott is a friendly helpful person and we wouldn't hesitate doing business with him and Kern again. I was fully expecting to visit two other dealerships in the area but was glad we went to Kern. More