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Malloy Toyota
Winchester, VA
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
May 08, 2020
Brake repair...NOT! Went in for a routine oil change. Told me I needed rear brakes/pads..$491.00. I trusted my gut and went to another garage and they told me there was n Went in for a routine oil change. Told me I needed rear brakes/pads..$491.00. I trusted my gut and went to another garage and they told me there was nothing wrong and I did NOT need brakes. They charged me $21 for labor, that's it!! Called the manager, told me to come and they would show me. I have purchased 3 cars and multiple services.....NO more!!! While I was getting my oil changed I overheard another serviceman try to scam a lady but she was smart enough not to fall for it!!! Stay local and don't waste your $$$ on the big dealerships for service!!!! More
by hanlan
Employees Worked With
Mike,Jonathan
December 01, 2019
They lie from first contact. Beware go some place else to spend your money. Stay away!! Management called a day later to see why I did not buy. I told them about the unethical behavior. They said they would spend your money. Stay away!! Management called a day later to see why I did not buy. I told them about the unethical behavior. They said they would look into and call back but never did. More
by Rjpjr
Employees Worked With
Sales Manager
May 18, 2019
Buy Here! We had an excellent experience here. Stopped in on a fluke after an extremely bad day and planning on purchasing a different car at a different locati We had an excellent experience here. Stopped in on a fluke after an extremely bad day and planning on purchasing a different car at a different location. Experienced no pressure sale with Amber who not only made my bad day much better, but found us what we wanted the same day another dealer told me it wasn't even an option "because" they were not made that way. I can't wait to return to get another. More
by Rav19Happy
Employees Worked With
Amber and Quinn
October 19, 2018
So nice, we bought twice! We purchased a 2018 RAV4 from Malloy in August. It was a great experience and we had outstanding customer service from start to finish. Craig, Kevin, We purchased a 2018 RAV4 from Malloy in August. It was a great experience and we had outstanding customer service from start to finish. Craig, Kevin, and Alex were a delight to work with. Fast forward to a month later and I’m at the dealership getting a detailing done and picking up plates. And taking a look at getting a Highlander! Once again, great experience, fantastic work from Brandon, Craig, Alex and Bianca. Wound up with 2 Toyotas in a month. The vehicles are great, the dealership is awesome and we will definitely be back for all our maintenance and car needs. More
by chs2018
Employees Worked With
Craig Robertson, Brandon Whiteside, Alex, Bianca
August 30, 2018
Upfront and honest, customer focused We worked our deal almost entirely through email with Kevin. He responded quickly, provided information when asked, and was flexible when we needed t We worked our deal almost entirely through email with Kevin. He responded quickly, provided information when asked, and was flexible when we needed to change plans for coming in. When we got to the dealership, we worked with Craig to complete the deal. The vehicle Kevin had secured for us wasn't there yet (which we knew when we came in) and Craig kindly showed us another RAV4 in a different color when we asked about it. We ended up buying the one on site, saving everyone some trouble! Unfortunately something was going on in the finance area (we had our financing lined up, so it wasn't an issue on our end) and we ended up being at the dealership longer than we should have been considering there was no negotiating or test driving necessary. While we waited, Craig helped entertain the kids and deal with our impatience. At the end of the day, we drove away with the car we wanted at a great price. It was a good experience and we will definitely be back. More
by chs2018
Employees Worked With
Craig Robertson, Kevin Linn
June 27, 2018
Holding a car to them doesn't mean actually holding it Was told a car would be on hold for me to drive and pick it up. Offered a down payment but they said they didn't need it. Sold the car to someone else Was told a car would be on hold for me to drive and pick it up. Offered a down payment but they said they didn't need it. Sold the car to someone else the end of that same day. What does hold mean to them if they just sell it to the next person that walks in the door. If they communicated the car couldn't wait then I would have driven the 7 hrs that day to get it. Bad business practice and no way to treat new customers. Well was supposed to be a new customer. Wouldn't go near that place now that I know their words are worth nothing. More
by Stephm
Employees Worked With
Kare
April 01, 2018
AMAZING Sales Team!!! The team at Malloy Toyota is absolutely phenomenal. I was looking to upgrade from my Corolla, which I absolutely adored, but needed a larger vehicle t The team at Malloy Toyota is absolutely phenomenal. I was looking to upgrade from my Corolla, which I absolutely adored, but needed a larger vehicle to accommodate our growing family. I worked closely with George Harman, who literally bent over backwards to find me the absolutely perfect vehicle, while matching my ideal price point. George addressed all of my concerns, and made himself available at my convenience. He took time to guide me throughout the process, and was the epitome of a superb gentleman and sales professional who very much cared about me as a person while we worked together to find my perfect automobile match. I felt very much at home and extremely comfortable working with him. Michael Helms, the Sales Manager, was truly impeccable. He personally introduced himself, and worked with George and myself to put me in the best vehicle to match my family’s needs. I truly cannot speak highly enough of both George and Michael. I also need to thank Christie Togie, the Financial Manager, who worked with me well into the evening to guarantee that all of the paperwork was processed accurately and in a timely manner. She did an excellent job at guiding me through the financial process of leasing a new vehicle, and transitioning from my Corolla to a Rav4. Thank you SO much, Malloy Toyota. I am a customer for life because of you! More
by Jayanavitch
Employees Worked With
George Harman, Michael Helms, Christie Togle
February 17, 2018
Great Service Began my car search thinking I would drive off in something used and at least five years old. Salesman TJ Domer was a great help in valuing my trade Began my car search thinking I would drive off in something used and at least five years old. Salesman TJ Domer was a great help in valuing my trade fairly and getting me a great deal on a brand new 2018 Toyota Corolla! I'm a loyal Malloy customer for life! More
by Laura_B
Employees Worked With
TJ Domer
February 17, 2018
Great experience! Great experience at Malloy, salesman T.J. Domer was great to work with! Highly recommend him. From shopping to financing, and driving away, the best! Great experience at Malloy, salesman T.J. Domer was great to work with! Highly recommend him. From shopping to financing, and driving away, the best! More
by Genoa A Allen
Employees Worked With
T.J. Domer
February 17, 2018
Buying our car was SOOO EASY WITH TJ I want to say thank you once again T.J. for helping us once again with a New Vehicle. We needed to get a new car for commuting and we wanted the 0% fi I want to say thank you once again T.J. for helping us once again with a New Vehicle. We needed to get a new car for commuting and we wanted the 0% financing. We looked at the 2016 Honda Civic LX and the 2016 Toyota Corolla LE Sedan, the Toyota was much easier to get in and out of and to me a more comfortable ride. My husband was setting in traffic form D.C trying to get to Malloy, before they closed at 8:00, but T.J and Paul stayed and waited for us to get there so we could get the 0% that ended that night.. We got pr-approved on line so that was one thing we did not have to do when we got there. T.J had the car waiting for us when we pulled up. So all we had to do was get in the Corolla and take it for a test drive. Paul got the paperwork together, it was one of the easiest transactions ever. It was our first time working with Paul, but he is one of the Best finance managers I have ever worked with. I am a Realtor and I work with the public every day and I can tell you it was a joy to work with T.J and Paul. If you are thinking about buying I highly recommend you give T.J a call. More
by Marilyn12345
Employees Worked With
TJ
