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Malloy Toyota

Winchester, VA

3.0
88 Reviews

400 Weems Lane

Winchester, VA

22601

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Showing 88 reviews

May 10, 2022

I ordered a new 2022 Toyota Tundra - the salesperson Jason Plummer did a great job of keeping me informed about the progress of when my car would arrive at the Malloy Toyota dealership. He was extremel More

by jcbb456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Plummer, Action Marketing
May 12, 2022 -

Malloy Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Thank you, Jay Scaramozzino, General Manager

April 25, 2022

They charge a $2,000 mark up fee, which is in no way justifiable. Go to an honest dealer that's not taking advantage of customers. More

by CD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Action Marketing
Apr 27, 2022 -

Malloy Toyota responded

Thank you for your feedback. I would like the opportunity to discuss your recent sales experience. At your earliest convenience, please reach out to me so we can further discuss your visit. Thank you, Jay Scaramozzino, General Manager (540) 678-1791

February 26, 2022

I’m editing my review. Car buying can turn stressful as many of us know. I wanted a car they had which is a hard to find trim and they weren’t far off from what I was willi More

by Jc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Mike, Jay
Mar 01, 2022 -

Malloy Toyota responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Thank you, Jay Scaramozzino, General Manager

January 18, 2022

Went in to purchase a new truck and we saw one we liked. We asked for the keys to see the inside and saw the paper that’s supposed to be in the window with the features and price on was off and thrown on th More

by T123C
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Action Marketing
Jan 20, 2022 -

Malloy Toyota responded

We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Thank you, Jay Scaramozzino, General Manager

November 08, 2021

We purchased a used truck which was in great shape, loaded, for a good price. When we picked it up after it was detailed, they had removed the bed liner which they said was included and couldn’t find i More

by Leslie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bianca Rodriguez, Action Marketing
September 27, 2021

Worked out a deal with Angie and Augusta (BOTH TERRIBLE)! They sold the vehicle to someone else More

by DO NOT BUY HERE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie
August 21, 2021

Unapproved and unnecessary work!First time in for Unapproved and unnecessary work! First time in for service at this dealer. They asked me to sign approval of work without displaying prices. I kn More

by XYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
April 12, 2021

I bought 2020 RAV4 in Feb 2020 . One of the worse dealer i ever seen. At the time of purchase Car finance Manager promised he will help for less interest after 12 payments. After 12 Payments I went there b More

by Bijay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hussein AI Qaisi
February 06, 2021

11500 for a tundra I can't drive, but they did make it very clear it was bought "as is" The sais is shot and I'm informed it's a $2000 dollar fix! More

by fullmoonfarm2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CBC ADS
September 11, 2020

My trip to this dealership last weekend was one of the worst experiences that I have ever had. Despite being told that I just at the 'shopping around' phase, my salesman (Steve Pennington) was excessivel More

by m.mills
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Pennington
Sep 16, 2020 -

Malloy Toyota responded

Hi, Melinda –thank you for sharing your feedback. Customer service is our #1 priority here and we’re sorry to hear that is not what you received. I would like to learn more about your experience to see how I can help, so at your earliest convenience, please contact me directly at (540) 678-1791. Thank you – Jay Scaramozzino, General Manager, Malloy Toyota

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