Malloy Ford of Winchester

This experience soured rather quickly. In short, I was promised a 2nd key to this truck prior to purchase and after (17) phone calls, including calls to the Manager, I’ve been ignored and lied to. The dea promised a 2nd key to this truck prior to purchase and after (17) phone calls, including calls to the Manager, I’ve been ignored and lied to. The dealership states the key was mailed and yet not one employee can provide a mailing date, carrier used or tracking #. As an out of state buyer this ordeal in the end wasnt worth the hassle. The front end experience attempts to mask the back end incompetence of this dealership. My experience is unsatisfactory and Malloy wishes to simply ignore their incompetence. I’m happy to share this experience every week with social media. Thanks for nothing Malloy Ford! More

Brake Hose Fix I pulled into Malloy Ford very late in the afternoon with little to no brakes. It was too late to fix my brakes that day. The Service Advisor kept me I pulled into Malloy Ford very late in the afternoon with little to no brakes. It was too late to fix my brakes that day. The Service Advisor kept me apprised of the repair, and as usual with Malloy Ford, the work was done to my satisfaction. Since I purchased my Explorer in May of 2012, I have had all service done at Malloy Ford because the service has always been exceptional. More

Fast turnaround Car was ready when promised and the work was what was requested with out any add ons I did not ask for. Pricing was fair and discount coupons were ac Car was ready when promised and the work was what was requested with out any add ons I did not ask for. Pricing was fair and discount coupons were accepted. More

General manager The GENERAL MANAGER LISA IS Really RUDE!!!!!!!!!!! And the crazy part about it is I was helping this dealership make money. I sent a customer to these The GENERAL MANAGER LISA IS Really RUDE!!!!!!!!!!! And the crazy part about it is I was helping this dealership make money. I sent a customer to these guys. NEVER AGAIN!!!! More

Great deal ship great people best deal ship I ever work with from start to finish best experience ever would recommend to my friends and family with from start to finish best experience ever would recommend to my friends and family More

The young man and his supervisor worked together most of the day and got Me in the vehicle that I wanted and were able to stay within my budget. I drove away feeling like I got great deal. Thanks for being the day and got Me in the vehicle that I wanted and were able to stay within my budget. I drove away feeling like I got great deal. Thanks for being persistent, and working hard to get this done on a blistering hot Independence Day. More

Just bought Ford Ranger three days ago, so not much to say yet. So far, so good. Both employees were efficient and pleasant to work with. say yet. So far, so good. Both employees were efficient and pleasant to work with. More

TPMS install on F-150 Brought my 2013 F-150 to them today because I installed 4 new FOMCO TPMS sensors in all 4 tires but they would not relearn following FORD procedures. Brought my 2013 F-150 to them today because I installed 4 new FOMCO TPMS sensors in all 4 tires but they would not relearn following FORD procedures. Service wanted to charge me 129.00 just to hook up thier test equipment to see what the problem could be. I mounted 4 new tires, 4 new sensors to save money......went across the block and stopped At Buettner' s tire and within 5 minutes they woke up the sensors and they were good to go. They charged me nothing. Home town Ford dealer........my butt. More

When I called to request service for my vehicle, the price quoted was hundreds of dollars different than when I brought my car in for the service, the rep was indifferent when I told her about the diffe price quoted was hundreds of dollars different than when I brought my car in for the service, the rep was indifferent when I told her about the difference in the price quoted, decided to only get the oil changed. It took almost an hour and a half to get the oil changed and when it was finally completed I made a statement about the length of time it took, again, indifferent, so at least there was consistency there. Sent a msg to Malloy and have not received a response. Will never go back. Had svc there before and it was a pleasant experience but it was disturbing that they cannot quote a simple regular service. More

No one following Covid-19 protocol. Though the state guidelines are clearly posted, they are not enforced for the customer or the employees. Only one of several employee was seen wearing Though the state guidelines are clearly posted, they are not enforced for the customer or the employees. Only one of several employee was seen wearing a mask and that was at his chin. No mouth or nose covered. Half the customers were not wearing any mask and two of them were coughing a lot. Wearing a mask shows respect for others but everyone has to do it to be effective. I will be watching myself for the next few weeks for symptoms due to this experience. I will not go back to this dealership until this Covid-19 pandemic is over. More