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Malloy Ford of Winchester
Winchester, VA
256 Reviews
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Showing 256 reviews
November 01, 2020
My opinion is malloy ford is a unprofessional organization. I have been looking at getting a new truck. They had the truck but the truck was located at a different malloy dealership. Micheal br organization. I have been looking at getting a new truck. They had the truck but the truck was located at a different malloy dealership. Micheal brittingham was in contact with my wife. Friday micheal and my wife set up an appointment for Sunday at 1:00 pm. That the truck would be there for a test drive. We would get an estimate on my car etc. Sunday morning micheal sent my wife an email confirming the time Sunday and for us to ask for him when we arrived. We arrived at the dealership on Sunday. Went inside and had to approach the sales counter no one greeted us. We told them were here to see micheal that we had an appointment for 1:00. Summer who acted like she woke up from a nap. Pointed us to a table left to find out what was going on. I told my wife at this point if the truck is not here. We will go. Summer came back to the table. Told us well we don't have the truck its not here. We got up left. My wife went to talk to the people at the counter. The guy behind the counter with a mouth full of chewing tobacco tells her. If you want you can wait to find out why the trucks not at the dealership. Also that micheals not at the dealership ether. The guy behind the counter told my wife it was odd that a car was scheduled to be there.They kept making it our problem. Micheal brittingham called my wife not to apologize for the mix up. He was rude telling my wife she's wrong that it was our mistake. He said he had emails saying so. Well we got an email today Sunday confirming our appointment. That he would be there. His last words was obviously I can't do anything to make it better and hung up. So my wife called to talk to a manager. He stuck up for his employee. Said if we were interested in a car talk to him. I was excited for this i have looked for several months for a truck. Finally decided life's to short. Let's take make a deal and i get this run around. Henry Ford quotes: "The only foundation of real business is service" "It is thought that business existed for profit. That is wrong. Business exists for service." "It is not the employer who pays the wages Employers only handle the money – it is the customer who pays the wages." More
by Vyrus23
Employees Worked With
Micheal Brittingham, CBC ADS
October 24, 2020
From the manager Lisa to Cody the salesman to Justin the finance director the experience couldn’t have gone better. I was treated professionally and respectfully having all of my questions answered. There w finance director the experience couldn’t have gone better. I was treated professionally and respectfully having all of my questions answered. There was no sales pressure and good options were provided to assist me in getting into the right vehicle. I would recommend this dealership and not hesitate to purchase their again. More
by Mark
Employees Worked With
CBC ADS
September 24, 2020
Very pleased with the service of salesman Brandon Allen. Was a great experience. Worked well to ensure we were satisfied with our purchase of a New 2020 Ford Edge. Was a great experience. Worked well to ensure we were satisfied with our purchase of a New 2020 Ford Edge. More
by donnielsisk
Employees Worked With
Brandon Allen, CBC ADS
September 21, 2020
I had a good experience with the service center here. Took my car in for an AC problem. The were unable to find an issue with the AC, but looked into a number of different possibilities. Charged a very f Took my car in for an AC problem. The were unable to find an issue with the AC, but looked into a number of different possibilities. Charged a very fair price for the services, when they certainly could've charged more. One star off for lack of communication, as there was no communication from dealership for two days to explain what was going on. I called in the second day and received an update. Overall, seems like a quality service center with honest people. More
by Nate Mc
Employees Worked With
CBC ADS
September 08, 2020
Steve my car salesman is great this is my 4th vehicle I have purched off of him. Mary in finance is very quick only took 10 min to sign paperwork. have purched off of him. Mary in finance is very quick only took 10 min to sign paperwork. More
by Tschmoyer
Employees Worked With
Steve and Joe and Mary, CBC ADS
September 02, 2020
Shane, in the service department, got our car right in for service, within 24 hours of me talking to him. The issue was covered under a Ford extended warranty. I had the vehicle back within a day. Shane k for service, within 24 hours of me talking to him. The issue was covered under a Ford extended warranty. I had the vehicle back within a day. Shane kept in contact with me the entire time. He was very professional. More
by valmcd32
Employees Worked With
SHANE
September 01, 2020
Prompt response to questions by Summer Glass the sales consultant Response of sales manager on freight cost Friendly staff Quick response on internet pricing from Katie consultant Response of sales manager on freight cost Friendly staff Quick response on internet pricing from Katie More
by gdelawder
Employees Worked With
Summer and WIll( 5 Stars)
August 24, 2020
Audrey was absolutely Awesome. She went way above and beyond to make sure that we left the car dealership happy, satisfied. Thank you so much! beyond to make sure that we left the car dealership happy, satisfied. Thank you so much! More
by dorothy18moten
Employees Worked With
Audrey , CBC ADS
August 04, 2020
Putting In Work Malloy Ford easily receives a five-star rating from me. (1) Malloy Ford willingly worked with me online, by phone, text and email to help me close t Malloy Ford easily receives a five-star rating from me. (1) Malloy Ford willingly worked with me online, by phone, text and email to help me close the deal on my new Ford Fusion SE. (2) The Internet Coordinator matched me up with Jeff and within a few hours I had a great deal on my next Uber vehicle. Jeff responded in a timely manner to all my calls and text messages even when he was already off the clock. If you are looking for a car and can’t get to the dealership right away. Call Jeff at Malloy and tell him what you're looking for and I believe he can help make it happen. (3) I was looking for a maintenance and extended warranty plan to complement my purchase. Justin the Business Manager explained to me what was available and provided details of each package and made a recommendation that fit into my price range. Finally, The car I purchased was a used 2019 Ford Fusion SE with 3568k miles. When I realized there was only one key Fob. I ordered a new key fob and contacted the dealership and without hesitation Neil the used car manager at Mallot Ford made arrangements to have the key fob programmed through a Malloy dealership close to my home in Alexandria, Virginia. I can say that Malloy went the extra mile to ensure I purchased a quality used car, ensured I enjoyed the buying process and was fully satisfied with my post purchase experience. More
by aakendrick
Employees Worked With
Jeff, Justin
