Malloy Ford of Winchester
Winchester, VA
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Pleased with service. Everything was completed satisfactorily except the DEF fluid was added to but not topped off. It may not make it to next 7500 mile service. This has been the case with previo satisfactorily except the DEF fluid was added to but not topped off. It may not make it to next 7500 mile service. This has been the case with previous services. What I mean is that something was always not fully complete. Tire pressure not reset , DEF fluid poured down side of truck and left, valve stem caps left off, DEF fluid not topped off. While not show stopping issues I am uneasy when having service performed. More
I bought my lincoln there...brought it in 4 times in almost four years, outside of my old 89 crown vic before that....service was great then...............service has suffered dramatically now over the almost four years, outside of my old 89 crown vic before that....service was great then...............service has suffered dramatically now over the years......(since I moved here in 2013) they are not as personable and thorough ..service didtn let me ask questions while On the phone. girl at desk sent me to another desk and then another...it wasnt like that before..you went to the customer service desk..and went from there, everyone seemed to be in sync..........they directed you this time..but the staff seem disorientated , confused and possibly overwhelmed or new ...............thinking of changing after all these years.we have yet to see if the problem I spent alot more I anticipated on with is fixed with my car. and they happen to lose the reminder paper i gave to service to make sure things were done... More
Everyone was wonderful. They made the process as simple as could be. I felt comfortable making the decision I made, no pressure from anyone. I appreciate everything they helped us with. as could be. I felt comfortable making the decision I made, no pressure from anyone. I appreciate everything they helped us with. More
Had an amazing experience with everyone that helped me. Got a great car that gets me to and from work. They took care of me. Thank you so much malloy ford of winchester Got a great car that gets me to and from work. They took care of me. Thank you so much malloy ford of winchester More
Local mechanic replace a pcm in my FORD EDGE and Ford wouldn't let them reprogram the new one. They took it to Malloy Ford to reprogram and they couldn't or wouldn't fix it. Mechanic than took car to T wouldn't let them reprogram the new one. They took it to Malloy Ford to reprogram and they couldn't or wouldn't fix it. Mechanic than took car to Ted Britt Ford in Chantilly. 2 Months and $4000 it was fixed. 2016 w/55k miles. Ripoff!!!! More