Malloy Ford of Winchester

Buying Experience It was a great buying experience. The salesman, Steve Whittington, was outstanding and extra helpful. The finance person was very informative and lo It was a great buying experience. The salesman, Steve Whittington, was outstanding and extra helpful. The finance person was very informative and looked out for my best interest. More

Great deal for truck, terrible service on lemon Purchased a used 2017 Cummins from them, within 5 days it started throwing codes for the DPF system. Told me to bring it in and drop it off, it sat th Purchased a used 2017 Cummins from them, within 5 days it started throwing codes for the DPF system. Told me to bring it in and drop it off, it sat there until closing for them to call me and tell me they cant touch it because its a dodge. Said they would arrange to have Safford look at it (2 weeks go by and never heard anything.) I decided to stop by Safford, they said they never heard anything from Malloy. Aftermarket Alpha warranty doesnt work either. Stuck with $140 diag fee from Safford and a quote for $1k to repair the DPF system. Malloy refused to pay for the parts, even after i found the original owner and found out the issue existed when they traded it in. So Malloy doesnt properly look over used trade ins either. On a trip 3 hours away the truck started counting down to the 5mph limit, i called Malloy and let them know if it stops its being towed 3hrs directly to them and bill directly to them. They panic'd and said to take it to a dealer close to my location and have them call, they would cover the repair. Unfortunately the local dealers closed within 15 minutes of that call so there was nothing i could do on that. I called them back, told them i was going to try and get it back in town due to closed shops, they said to just take it to Safford, have them call Dan in service and they would get everything taken care of. Dropped at Safford, they call me a few hours later and inform me that Malloy just keeps telling them that they will call them back, and never got approval, finally by end of day, they called and said they never approved to do any work. In the end, they finally offered to pay 50% of the repair, which to me still was not right so i refused. I luckily made a split downpayment, $1400 on my Discover, Discover was on my side with all the documentation that happened. Instead of Malloy paying $1k for the repair in the beginning, they were forced to give me the $1400 back. All in all, the sales staff are very nice, will bend through loops to try and get you what you want. David Nodine, my salesman, was very nice throughout the entire ordeal of getting the truck and having the issues with it. Would highly recommend talking to him if you go here. Would avoid anything that is not Ford if possible, due to them not being willing to work on anything not Ford (if there is an issue) Shame that a horrible dealer has been purchasing all the dealer chains in Winchester, when they have the monopoly, they think they can get away with stuff like this. Not to mention the used car manager basically told me to suck it, if they didnt see the issue when they checked the trade-in in, then it didnt exist. More

Wow by the staff! Great experience my husband David Henry jr. purchased new truck F150. Alma was great she was very helpful & knowledgeable. From customer service to f Great experience my husband David Henry jr. purchased new truck F150. Alma was great she was very helpful & knowledgeable. From customer service to financing. Everyone was friendly & professional. More

Ask for David at Malloy Ford! Went here to get my first car. David Nodine made the whole process very easy and comfortable. David will treat you like a friend! He hangs out with Went here to get my first car. David Nodine made the whole process very easy and comfortable. David will treat you like a friend! He hangs out with you, will crack a joke or two, and talk about cars. He’s a very friendly guy, and will tell you all about the car you’re test driving. He went out of his way to make sure I got a good deal in my price range. 10/10 would buy a car from him again! More

I brought in a 2007 f. 150 in with engine ticking and poor performance. Frank racut was the one i dealt with. They diagnosed and fixed the problem. They took extra time to make sure it was correct. The t poor performance. Frank racut was the one i dealt with. They diagnosed and fixed the problem. They took extra time to make sure it was correct. The truck runs like new. They even cleaned it up for me very pleasant servuce experience thanks guys More

Excellent Service The Service Advisor understood my problem and communicated it clearly to the technician. The problem was corrected as promised. The cashier did a good The Service Advisor understood my problem and communicated it clearly to the technician. The problem was corrected as promised. The cashier did a good job to explain the charges. More

Car salesman Enjoyed working with Chase Leach. He new everything I needed and wanted in this car. Very polite and friendly. Would buy from him again I have alway Enjoyed working with Chase Leach. He new everything I needed and wanted in this car. Very polite and friendly. Would buy from him again I have always been a ford man More

Great Experience Arrived around 11:00 did not get finished until about 2:30 Process took to long Was told I would get one free detail and the vehicle was not detaile Arrived around 11:00 did not get finished until about 2:30 Process took to long Was told I would get one free detail and the vehicle was not detailed Overall experience was good More

Thumbs up Was in the market for a new truck. Shopped around at several dealerships and found the best price at Malloy. Liked working with my salesperson, Gann Was in the market for a new truck. Shopped around at several dealerships and found the best price at Malloy. Liked working with my salesperson, Gannon . More

Management is lazy. Called 9 days in row with no call back Called 9 days in a row left message everyday for my tags and no one gives a d**m now because I already bought the car I am still on my 3rd month temp Called 9 days in a row left message everyday for my tags and no one gives a d**m now because I already bought the car I am still on my 3rd month temp tags and still didn’t revived my tags because they said they thought I transferred my old one even thought I filled out a paperwork for it that I want new one that was first month now it’s 3rd month still nothing. Samething happens with my friend. Sales person was good he did his job but his upper management is not doing their job More