Malloy Ford of Winchester

I found what I was looking for. went looking for one vehicle and found something better. Salespeople were very helpful and informative.while it wasn't in and out the time we were the went looking for one vehicle and found something better. Salespeople were very helpful and informative.while it wasn't in and out the time we were there was only half as long as when purchasing a new F-150 earlier this year from a different dealer.Excellent help with warranties and protective coatings. More

Great Got exactly what I wanted, very easy to work with and a great price as well. Very friendly and helpful. Will recommend this dealership to others.. Got exactly what I wanted, very easy to work with and a great price as well. Very friendly and helpful. Will recommend this dealership to others.. More

I called and received exactly what I was looking for and Raul gave me first class service I would like to thank every one who helped me. Raul gave me first class service I would like to thank every one who helped me. More

Very easy to work with. Great customer service. No hassle. Was able to everything from work and all I had to do was come in and sign and leave. hassle. Was able to everything from work and all I had to do was come in and sign and leave. More

great buying experience ;great sales staff ;no hassle ; great selection and wonderful folks to deal with ; would recommend to friends and family ; and their finance department is second to none , many finan great selection and wonderful folks to deal with ; would recommend to friends and family ; and their finance department is second to none , many finance sources and they shopped for the best rates to fit my financial needs More

Malloy Ford was terrific! I love Audrey. She was patient, kind and extremely knowledgeable. My second vehicle from Mally. I will buy again from them. patient, kind and extremely knowledgeable. My second vehicle from Mally. I will buy again from them. More

Buying Experience It was a great buying experience. The salesman, Steve Whittington, was outstanding and extra helpful. The finance person was very informative and lo It was a great buying experience. The salesman, Steve Whittington, was outstanding and extra helpful. The finance person was very informative and looked out for my best interest. More

Great deal for truck, terrible service on lemon Purchased a used 2017 Cummins from them, within 5 days it started throwing codes for the DPF system. Told me to bring it in and drop it off, it sat th Purchased a used 2017 Cummins from them, within 5 days it started throwing codes for the DPF system. Told me to bring it in and drop it off, it sat there until closing for them to call me and tell me they cant touch it because its a dodge. Said they would arrange to have Safford look at it (2 weeks go by and never heard anything.) I decided to stop by Safford, they said they never heard anything from Malloy. Aftermarket Alpha warranty doesnt work either. Stuck with $140 diag fee from Safford and a quote for $1k to repair the DPF system. Malloy refused to pay for the parts, even after i found the original owner and found out the issue existed when they traded it in. So Malloy doesnt properly look over used trade ins either. On a trip 3 hours away the truck started counting down to the 5mph limit, i called Malloy and let them know if it stops its being towed 3hrs directly to them and bill directly to them. They panic'd and said to take it to a dealer close to my location and have them call, they would cover the repair. Unfortunately the local dealers closed within 15 minutes of that call so there was nothing i could do on that. I called them back, told them i was going to try and get it back in town due to closed shops, they said to just take it to Safford, have them call Dan in service and they would get everything taken care of. Dropped at Safford, they call me a few hours later and inform me that Malloy just keeps telling them that they will call them back, and never got approval, finally by end of day, they called and said they never approved to do any work. In the end, they finally offered to pay 50% of the repair, which to me still was not right so i refused. I luckily made a split downpayment, $1400 on my Discover, Discover was on my side with all the documentation that happened. Instead of Malloy paying $1k for the repair in the beginning, they were forced to give me the $1400 back. All in all, the sales staff are very nice, will bend through loops to try and get you what you want. David Nodine, my salesman, was very nice throughout the entire ordeal of getting the truck and having the issues with it. Would highly recommend talking to him if you go here. Would avoid anything that is not Ford if possible, due to them not being willing to work on anything not Ford (if there is an issue) Shame that a horrible dealer has been purchasing all the dealer chains in Winchester, when they have the monopoly, they think they can get away with stuff like this. Not to mention the used car manager basically told me to suck it, if they didnt see the issue when they checked the trade-in in, then it didnt exist. More