Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Malloy Ford of Alexandria
Alexandria, VA
259 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 259 reviews
December 29, 2017
Worst dealership experience ever!!! They gave me an out the door price twice. When it was time to do the paperwork I guess they thought I wouldn't see or ask why an extra 2,000 bucks was They gave me an out the door price twice. When it was time to do the paperwork I guess they thought I wouldn't see or ask why an extra 2,000 bucks was added to the deal. THEY PLAY ALL THE GAME ALL THE DEALERS GAMES. If you want to be "Toyed " with then go there quick. Its a dog and pony show. I was foolish enough to waist my time to visit the dealership a second time after so called management apologized for the shady finance guy added more cost to the deal. The two fake twin brothers I worked with apart of the show as well. After I got up from the table and went to ask the finance guy why is he playing games, why did he have me all the way in VA in a slight ICE storm for nothing. It was all a show. The sales brother then comes over and states lets not sale the vehicle to him etc. After the sales guy looked like he wanted to fight he realized that I was pissed he then stated he was just playing... these are kids here the worst experience EVER buying a car. Not too mention they ran my credit through a bunch of different banks after I told them the deal was off and I left. Next comes letters in the mail stating Jerry's Ford asked for credit from this people on my behalf. STAY AWAY, I CAN'T MAKE THIS UP --YOU HAVE BEEN WARNED!!!! PS. I DON'T CARE WHO CALLS YOU AND TALK A GOOD GAME ABOUT WHAT THEY CAN DO WITH THE PRICE OF THE VEHICLE YOU WANT. THEY ARE xxxx THEY ARE ALL LITTLE GUYS. The owner pulls the strings here and he will never call you back. More
by capsome
Employees Worked With
Stay away from the fake twins one name is Patrick, Dan Chaconas, Ruben Perez
November 28, 2017
Multiple Blatant Misrepresentations I contacted this dealer about a specific truck and set an appointment for a test drive. Before leaving my house, I asked the dealer to confirm whethe I contacted this dealer about a specific truck and set an appointment for a test drive. Before leaving my house, I asked the dealer to confirm whether the truck was on the Leesburg or Alexandria lot. The salesman told me Alexandria. I arrived at the dealer only to find out the truck was in Leesburg (45 minutes the other direction). The dealer offered a test drive of a different truck on his lot instead. When I declined, they retrieved the truck from the Leesburg lot and I again set an appointment for 11 a.m. the next day. When I arrived, we sat down to negotiate price. Although listed for $55,900, the dealer presented an offer that included a $1,295 fee on top of the list price and on top of the processing fees. When I asked about this, the dealer first said it was for transport (although the car was a local trade in). Then the dealer changed its story to advise that it was to recondition the truck, which had only 20k miles. I understand needing to sell a car, but these guys took it to a level that I felt was disrespectful of my time in multiple ways, designed to get you in the door and to bait and switch on vehicles and pricing (negotiating up from the advertised price). Overall, a much less pleasant experience that it could have been. I don't recommend these folks and can show you the text exchanges if you're not convinced. More
by kst43368
Employees Worked With
James Richard
November 25, 2017
Extremely Helpful I have been a Jerry's Ford customer for many years. I would never trust any other dealer or service department. Everyone at Jerry's has been helpful a I have been a Jerry's Ford customer for many years. I would never trust any other dealer or service department. Everyone at Jerry's has been helpful and have always cared about what I needed. I would never hesitate to recommend Jerry's for anything. More
by JohnK
Employees Worked With
Bill Ritenour
November 14, 2017
Ty Alexander Everything is great with TY. He has remembered me from past visits and is always there to take care and explain so I can understand "what is what". Everything is great with TY. He has remembered me from past visits and is always there to take care and explain so I can understand "what is what". Thanks Ty for your smile and great service. More
by jcompher
Employees Worked With
Ty Alexander
October 28, 2017
I Love Jerrys Ford I have been servicing my vehicle here since 2012 when I first bought it. The service team at Jerrys Ford have been great! They always tell me what I n I have been servicing my vehicle here since 2012 when I first bought it. The service team at Jerrys Ford have been great! They always tell me what I need to get done and my car is always in excellent condition. I appreciate the hard work and dedication they provide, so I always feel safe on the road. I look forward to many more years with this dealership and team! Thank you! Special shout out to Bill, Aly, Ty and Jerson, who I've had the pleasure to work with in the past 8 years! -Abby Orevba More
by Abby O
Employees Worked With
Jerson Perez, Bill Ritenour, Ty Alexander, Aly Herrera
September 30, 2017
Sold truck When a deal was in place I feel compelled to share my terrible experience at Jerrys Ford of Alexandria. They are a very competitive, cut throat business with little to no mo I feel compelled to share my terrible experience at Jerrys Ford of Alexandria. They are a very competitive, cut throat business with little to no morals or consideration. Drove 4 hrs in horrible DC traffic to buy a certified truck. When I got there and filled out all paperwork in finance, only then they decided to inform me they lost 1 of the keys ($350 key and under ford CPO there must be 2 keys). Spent night in hotel hoping they would find key but did not. Drove back home disgusted. Got a call later that week, they got 2nd key. I was approved and deal in place to purchase vehicle and after renting a car one way to take the 4 hr trip AGAIN, I got a "sorry truck was sold" TEXT @ 9:30 in the evening. I was stuck with car rental fee, credit score hit, wasted time and money. Although salesman was very informative and seemed like he cared I cannot be sure if he is the one that sold the truck underhandedly. I will never deal with this dealership again, and strongly advise anyone else to do the same. I wish I would have read the reviews prior, because their rating it poor at best with similar experiences. LOOK ELSEWHERE!!!! More
by Disgusted waste of time and money!!!!
Employees Worked With
Joe Fendrich, Kyle Schmalz
September 06, 2017
Worst experience These guys lie like crazy. They double bill and their paperwork is a mess. I didn't really trust them, so I started to leave and they eventually offer These guys lie like crazy. They double bill and their paperwork is a mess. I didn't really trust them, so I started to leave and they eventually offered me a fair price (I had done a lot of comparison shopping by that point). Everything about their sales game is designed to obfuscate what they are doing. Our talkative sales person suddenly lost his voice completely when we pointed out the problems with the bill. Regardless, they had the car we wanted and we settled on a price. When I went to pay (in cash) they demanded another $500 before turning over the car, for yet another fake charge and they were super rude about it. Fortunately I knew the exact same car was available for the exact same price at a dealership about an hour away - I got it the same day at the other dealer and they even had the color I wanted. Avoid these guys if you care about your money or being treated decently. More
by Driver123
Employees Worked With
Ruben Perez, Damion Philson
August 24, 2017
Horrible! I lose money when they attempt to service our Van Every time we take our Ford XLT business van to this service shop, they keep it for several days, then we pick it up and they have an excuse that they Every time we take our Ford XLT business van to this service shop, they keep it for several days, then we pick it up and they have an excuse that they could not get to it since they are so busy. Now they want us to bring it in next week AGAIN! Our 3rd time. The problem with this is the van is a how we make a living. We cant afford it to have it off the road for so many days with Jerrys ford service staff being so disorganized with their gorss negligence. We are shocked and at a total loss how disorganized this dealership is. We purchased this Van new from them and purchased all the options (Ding/Dent repair, tire repair, extra protection platinum program, Autobutler, etc.). I feel so ripped off by Jerrys. No one is the same at the dealership and never have they properly done one service request. More
by ConcernedCustomer
Employees Worked With
no clue - no one every says their name. I think we can guess why!
June 12, 2017
Don't trust them Horrible long wait. Told me 45 min then when I go to drop off for an oil change say it will be 3 hours. Not going to happen. Have no problem sellin Horrible long wait. Told me 45 min then when I go to drop off for an oil change say it will be 3 hours. Not going to happen. Have no problem selling you a truck and the maintenance plan, but once they get their money from you, don't expect any service. More
by F350 no service
Employees Worked With
Bill Ritenour, Ty Alexander
June 02, 2017
What a waste of time this place was for me. Went to Jerry's Ford Alexandria to buy a new F150, they did not have the one I wanted in stock but there was one in Pittsburgh. 8 days ago I put a de Went to Jerry's Ford Alexandria to buy a new F150, they did not have the one I wanted in stock but there was one in Pittsburgh. 8 days ago I put a deposit of $1k on the truck and signed an offer to purchase the truck . When I made that deposit they told me it guaranteed me they would sell me the truck, consistent with how a signed offer usually works in the US. After signing the offer I gave my old truck away to one of my contractors who needed a truck, I was going to be out of town for 4 days so I wouldn't need it and the new truck would be ready for me when I got back. A couple days after signing the offer they informed me they could not sell me the truck because the dealership in Pittsburgh wouldn't sell them the truck because it was likely being sold to one of their commercial buyers. So when I get back in town I now no longer have my old truck to get to work in and the new truck isn't coming. 3 days I asked for my $1k deposit back and they took my card number and told me they were refunding my deposit, but they did not. I then called the dealership in Pittsburgh to see if they would sell me the truck, they would (but at a higher price), they also said they would sell it to Jerry's Ford of Alexandria, so somebody isn't telling the truth. I pleaded with the Alexandria dealer to try again to buy the truck from the Pitt dealer and honor their agreement with me. 2 days ago they told me they had worked it out with the Pitt dealer and the truck would be here Friday (today). Great, it's all going to work out after all, I'll just ignore that they never refunded my deposit because it will go towards the purchase after all. Friday comes, they crashed the truck delivering it from Pittsburgh. They offered to fix it and sell it to me at the same price, no discount for having been in an accident. I requested a refund and they again took my credit card number hopefully they process it this time. Still don't have a vehicle to get to work with, thanks Jerry's. The accident, if it really did occur is not what bothers me, it was an accident, it could happen. It's that they signed a contract to sell me something that they didn't own or have an written agreement to buy. And subsequently didn't refund me when I requested a refund and they said they would. What their sales people lack in knowledge of the product they make up for with management operational incompetence. More
by jeremyschappert
Employees Worked With
Ricardo O'Neal, Miguel Zayas
