Malloy Ford of Alexandria

Good overall experience Very nice and professional staff. Very helpful. Good coffee machine too. Would recommend to anyone looking for a new car. 10/10 would buy again. Very nice and professional staff. Very helpful. Good coffee machine too. Would recommend to anyone looking for a new car. 10/10 would buy again. More

Headshake I am leaving this review so that everyone can prepare themselves if they have their service at Jerry’s Alexandria, specifically if you run into the Se I am leaving this review so that everyone can prepare themselves if they have their service at Jerry’s Alexandria, specifically if you run into the Service person, Harry Stein. Could be the worst car service experience I’ve had. Not once did he asked what was wrong with the car, nor care to get out of his seat and take literally three steps from his service counter to the car to see that there are three warning lights on the dashboard. He didn’t even care to look into the car history to see that I’ve brought this car in three times prior for engine issues (within a span of two months). For one of those times, the shop held the car for nearly a month to work on the problem. If he did, he would know that the engine on this car suddenly shut down while I am on the highway…multiple times. The car is also under recall. Mr. Stein could careless that I put my life and the lives of others at risk every time I am in this car that his company built. This is a SAFETY issue. Even after I shared my concerns, Mr. Stein expressed that these are not his problems. “These are the car problems.” He was not listening. These days, I don’t expect great customer services, but I do expect people to do their job especially when the customers are paying for their services. The first thing that Mr. Stein said was that he can’t work on the car until next week. And that was all he cared about. I get it. Too many car service requests, not enough technicians, etc. I also didn’t make an appointment. I can understand that. But when you are driving and don’t feel safe and you have three warning lights on, you bring the car in as soon as you can to get some advice. I didn’t get any advice. I live 30+ miles away and I ask for a ride back to my home, and he said that they only give rides within 5-mile distance and refused to offer any assistance. Essentially, the car being under recall is my problem. Apparently, Mr. Stein and Ford have no responsibility in how that impacts their customers’ daily life and work. Nevermind the fact that I bought the car new at this location just two years ago and it should still be under warranty. As a large company, I’d expect you to take responsibility for your mishaps and assist your customers who you have negatively impacted. The least you can do is get an uber so that you customer can get back home! Mr. Stein did not give me his name but handed me a card, which I presume to be his name. But you will know if you run into him at Jerry’s Ford. I won’t forget. More

Customer service is beyond horrid I'm not sure how these guys are still in business. Shady and predatory business folks at this place, they may as well be a payday loan center. The sta I'm not sure how these guys are still in business. Shady and predatory business folks at this place, they may as well be a payday loan center. The staff there are very unsophisticated and incompetent. They thrive off a certain demographic for sales, ignorant unaware types of people. If you are the type that just cares about your monthly payment and do not care how they get to that number and you sign, your their person. Once you start to ask questions, the lies and deception are endless. They are nasty people. WATCH OUT! More

Absolutely horrible customer service, do not buy here Absolutely the worst customer service I’ve ever experienced. I’ve been trying to get a hold of them for over three months now to get a refund from a w Absolutely the worst customer service I’ve ever experienced. I’ve been trying to get a hold of them for over three months now to get a refund from a warranty. I’ve called over 25 times, and left over 5 messages, multiple emails, and instant messages to the website. I’m sure if I told them I was calling to buy a new car, they’d hound me until I blocked them. Please don’t buy a car here, it’s not worth it. Find another Ford dealer that understands the importance of answering emails, returning calls, etc . More

Very poor at resolving known factory paint defects Jerry's refused to fix known paint defects on a truck with just over 7500 miles Sohai confirmed the defect but nothing, Jerry's is the worst Jerry's refused to fix known paint defects on a truck with just over 7500 miles Sohai confirmed the defect but nothing, Jerry's is the worst More

Sales manager hung up on me I filled out a credit application to see if I could get 0% on a new Focus ST since they had it advertised on cargurus for $24,200 fully loaded. They g I filled out a credit application to see if I could get 0% on a new Focus ST since they had it advertised on cargurus for $24,200 fully loaded. They gave me about a week of run-arounds and finally the sales manager called me today. I told him the only way I would buy the car is at the advertised price and 0%, yes or no. He straight up got mad, said no, and hung up. More