Malloy Ford of Alexandria

This dealership's service manager is such a rude person. He will call a female customer names rather than understand that the poorly performed service in my case ended leaving me in a dangerous situation on He will call a female customer names rather than understand that the poorly performed service in my case ended leaving me in a dangerous situation on the road. I should have read the reviews before taking my car there. I had battery replaced which should be a pretty simple thing to do. The battery cable was left loose and my car stopped 10 minutes later I drove off the dealership. The service manager argued with me that the cable was on when I drove off and came loose while driving. Go figure! Per the service manager, this was an inconvenience for me when my car died on the busy intersection, not even the emergency lights worked, can't push my car off the road. When I said I refuse to pay for any labor and I want my money refunded, the manager called me an opportunists and a liar- basically in his mind I was trying to scam the service for $40. I will not recommend this dealership to anyone. The one star reviews should be taken in consideration when taking your car to be serviced there. More

Never seen something like that they could fix my car for 14 months and after all this time they try to charge me with out fixe the card .never came to this place They service are terrible 14 months and after all this time they try to charge me with out fixe the card .never came to this place They service are terrible More

I purchased a vehicle 4 months ago. I had to pay $1,100 to even pass Md inspection. Now today turbo went up and now that another $2,000. Terrible selling broken cars to people that are I had to pay $1,100 to even pass Md inspection. Now today turbo went up and now that another $2,000. Terrible selling broken cars to people that are struggling to even live. Please shop somewhere else. They are not even trying to help. More

BEWARE OF THIS DEALERSHIP This is a racist dealership I advise no black or minority customers to do any service with this dealership. Please beware of this dealership especially women of color. I took my v advise no black or minority customers to do any service with this dealership. Please beware of this dealership especially women of color. I took my vehicle to get an oil change and get a brand new tire plugged. He was very rude and screamed across the bay that it was $35,$35,$35. They would have to charge $35 to see what was wrong with the tire. I informed him that it was a new tire and I showed him where the tire needed to be pluged Because I didn’t want to pay $35 dollars for a plug I inform him I would do it myself for 7 buying the plug at auto zone. He came to the waiting room later on and asked where was I going to get my tire fixed I informed him again that I will do it myself for about $7. The service advisor said he would fix it for 7 then I get my bill I was charged 15. I left with a higher bill. The next day my tire was flat again. Inspected the tire there was a fresh cut on the wall of the brand new tire. I knew he did it or had someone to do it. I was not able to go back to the dealership so I sent a video to the dealership and all they could say was that they were sorry that my experience was not good. I reported then to ford motor credit. Beware More

Classic predatory sales tactics. The floor manager held onto my car key while they were attempting to get me to sign a deal and trade in my current car. Had to ask about five times f The floor manager held onto my car key while they were attempting to get me to sign a deal and trade in my current car. Had to ask about five times for my key to leave, and finally went to the managers desk. The salesman was nice, but the manager will literally trap you there. More

Do not go to this dealership. They will con you into doing something you'll regret for the rest of your life. They will con you into doing something you'll regret for the rest of your life. More

Do not buy anything From Malloy Ford of Alexandria. I'm 63, and they railroaded me into a bad deal. I went to the dealership the next day, and they laughed at me for my buyer's remorse, even the Genera I'm 63, and they railroaded me into a bad deal. I went to the dealership the next day, and they laughed at me for my buyer's remorse, even the General Manager. They charged me $5500 for maintenance fees and extended warranty! Don't get in the water with these sharks. More

I am 59 and have purchased more cars than I can count. If you are looking for superb service at a great price please no look further! From the moment the phone is answered, to my sales agent Jacob .. wh If you are looking for superb service at a great price please no look further! From the moment the phone is answered, to my sales agent Jacob .. who was so thoughtful, knowledgeable, and patient spending so much time showing me how to use my Tesla, to finance and follow up after the sale.. I can’t thank Malloy Ford enough! I am very happy! More

manager (Andrew Dade ) not even try it to help i give the order number . been waiting since September for a maverick I have the price 22,595.00 and total price of 26,390.00 and now he stated i need to n the order number . been waiting since September for a maverick I have the price 22,595.00 and total price of 26,390.00 and now he stated i need to negotiate the price . he is not honest in this dealership. Nor Recommend at all. More

Very bad experience with this dealership. We bought a used car for $7000 and the car didn’t pass from the inspection they said they will fix it and sell it. The next day there was a problem w We bought a used car for $7000 and the car didn’t pass from the inspection they said they will fix it and sell it. The next day there was a problem when we called them they didn’t respond us. Today our car didn’t start and we called and they didn’t respond again. We went there and said take this broken car and give our money back. They wanted to sell us very old car with a high mileage and we didn’t accept. We asked our money. They said they can take the car and they will pay me $2000. We didn’t accept because we paid to them $7000. Never buy a car from them. They are so rude and not helpful. More