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Malloy Ford Charlottesville
Charlottesville, VA
222 Reviews
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Showing 222 reviews
June 08, 2022
Malloy Ford has the worst service department I have ever seen. Good luck trying to someone. I have tried multiple times during the day to reach someone. On the few times I did manage to reach someone, th seen. Good luck trying to someone. I have tried multiple times during the day to reach someone. On the few times I did manage to reach someone, the response was the ONE person could schedule someone was not at their desk. On 31 May, went online to schedule an appointment, the next available appointment was the 23rd of June. Yes, nearly a month out. I went to Madison Ford, and got an appointment two days later. The service at Madison Ford is where it is at and what Malloy should be doing. Had I known the service at Malloy was so bad, I never would have gotten a vehicle from them. More
by steve jackson
Employees Worked With
n/a
May 16, 2022
Do not expect this dealership to honor a warranty issue for auto defect or value loyal purchases over the years. This is 4th or 5th vehicle "new" purchased through them. They hop and skip all around warran for auto defect or value loyal purchases over the years. This is 4th or 5th vehicle "new" purchased through them. They hop and skip all around warranty in every way and the service manager Glenn is a joke and will pass you off to his arrogant service advisor Paul who thinks he knows everything about vehicles. They assume you know nothing about vehicles and try to tell you the stupidest crap they can pack in a sentence. So long story short they are the only ones who service my vehicle at all and the last to touch it as I purchased a maintenance plan through them. So going up the highway my front end starts vibrating and shaking in the steering and I hear a noise and before I can attempt to stop traffic behind me and in front the front end drops and the wheel on the front passenger side comes completely off the vehicle as the vehicle front end drops to the ground. The brakes completely fail along with collision assist and a hill assist failure. I had to run the truck into a ditched embankment to stop the truck, luckily no injury or real harsh body damage or any other vehicles involved. Of course all the wheel studs are gone upon inspection. So I called the normal lines and talked to Malloy and they had me call A1 towing to tow out to them and they would call me after they looked it over that when it got there. I heard nothing from them so called the next day and talked with service manager for two days, they never call to update you. Then upon calling again I got the arrogant service advisor who said he was dealing with it now and his manager was not involved and I couldn't be transferred to him. His story was that someone must be out to get me and loosened up my lug nuts. He also said the brakes fail if the wheel comes off, so that is all normal. I told him that was the dumbest thing I have ever heard and I have been around vehicles my entire life and that no one was out to get me. He had an arrogant know it all rude attitude from A-Z. They told me I need to file with insurance. They gave me a what they claim to be a rough estimate of almost $4300 and said some parts will need paint. Funny that all the parts are mechanical (Ball joint, control arm, hub assembly, rotor, caliper, steering knuckle, backing plate, wheel, 2 tires, 6 lug nuts, 2 ball joint nuts, 4 hub bolts, axle nut) so what needs paint?..Also strange that I need a ball joint the part that will fail and cause a wheel to pivot and fold. I have loyally purchased vehicles from here over the years and honestly the sales department is great. The service department as a whole is horrible and dishonest and an absolute joke. After this I will never purchase a vehicle from here again or let them maintenance my vehicle in any way. I have reached out to Ford Headquarters, my insurance, and will probably be talking with an attorney. Of course Ford headquarters is useless well we really have to go with what dealership says. Never mind the track record of them hiring non experienced mechanics and anybody who holds a certification saying they passed a test that says they can work on vehicles. Have heard horror stories about this, but my first experience with it. Well other then my truck calling for full synthetic oil and they just use a blend and bill ford for the full package. Truck is still under the bumper to bumper warranty and I even brought the extended warranty which will obviously be useless and a waste of money with this group. Beware of where you deal with and their false claims. Like I said the sales department has always been great but the service group is making a mockery of this place More
by andrew86
Employees Worked With
Paul Bernin
January 28, 2022
The process so very easy and painless. Gaites was awesome and I had no problem with getting the car I wanted. I didn't have to do a test drive because I knew exactly what I wanted and Gaites made it happen. and I had no problem with getting the car I wanted. I didn't have to do a test drive because I knew exactly what I wanted and Gaites made it happen. More
by Belinda
Employees Worked With
Gaites, Sarabeth
January 04, 2022
Bought a 2016 Kia Sportage there and the engine blew within 2 weeks. Dealer assured me the car was serviced and clean but I come to find out after the engine blew that the oil had never been changed (I within 2 weeks. Dealer assured me the car was serviced and clean but I come to find out after the engine blew that the oil had never been changed (I drove it 300 miles before it went) and the alignment was off. This car was never serviced at Malloy and they turned it for a quick buck at my expense. Dealer salesperson was Patrick. This company is vile, More
by Kevin
Employees Worked With
Jeff Willson, Christian Kresge, Ken Beauvais, Rusty Russell
November 22, 2021
I just purchased a Mustang Mach-e from Eric and Austin at Malloy Ford. The service was excellent and they went beyond expectations in resolving an issue that I had! Great folks there! Malloy Ford. The service was excellent and they went beyond expectations in resolving an issue that I had! Great folks there! More
by Vlawson72
Employees Worked With
Eric, Austin
November 05, 2021
The sales staff was knowledgeable, helpful, and not pushy I enjoyed my experience Which can be scary buying the most expensive vehicle I ever bought I enjoyed my experience Which can be scary buying the most expensive vehicle I ever bought More
by Bryan Nettleton
Employees Worked With
Gaites Brown and Joseph Macnetl
October 15, 2021
I was very happy with the professional service and attention to detail I received. They also treated me right with an extended warranty on my new vehicle purchase. I look forward to the next opportuni attention to detail I received. They also treated me right with an extended warranty on my new vehicle purchase. I look forward to the next opportunity to do business with Malloy Ford! Thanks again! More
by kendallpeachey
Employees Worked With
Robert Calhoun
September 20, 2021
I've been pleased with Malloy Ford since my first time bringing my F-250 in. They been nice and really helpful on the few problems that my truck showed. bringing my F-250 in. They been nice and really helpful on the few problems that my truck showed. More
by SuperDuty 01
Employees Worked With
Elliott Christian
