Malloy Ford Charlottesville

My friend from Tucson drove cross-country to Charlottesville in September. Her air conditioner broke and she insisted on going to Malloy Ford. She got an oil change and tire rotation as well a Charlottesville in September. Her air conditioner broke and she insisted on going to Malloy Ford. She got an oil change and tire rotation as well as an estimate to repair her AC. They charged her $285.00!!!!! MY mechanic charges $39.95 for an oil change and tire rotation. My friend was charged a $185.00 fee just for an estimate!!! Their estimate to repair the AC was $2,400+ and there is a 3% "processing fee" charged if she pays with a credit card! I am glad she waited to return to HER Ford dealer in Tucson. Tucson Ford repaired her AC for less than $1,000.00. MALLOY FORD IS A MAJOR RIP OFF. Avoid taking anything to them!!!! DON'T TRUST ANYONE AT MALLOY FORD!!!!!!!!!!!!!!!!!!!!!!!! THEY ARE THE WORST!!!!!!!!!!! More

I arrived at an appointment to have the oil changed and to get an inspection sticker. It took 3 hours. Last year I went to Malloy Ford in Charlottesville for the same service. it took 5 hours. Terrible cus to get an inspection sticker. It took 3 hours. Last year I went to Malloy Ford in Charlottesville for the same service. it took 5 hours. Terrible customer service. More

i purchased a 2015 ford mustang from malloy ford of Charlottesville. they shipped the car down from Alexandria for me. upon seeing the car i saw the tires were low on tread. 3/32s on the outer shoulder Charlottesville. they shipped the car down from Alexandria for me. upon seeing the car i saw the tires were low on tread. 3/32s on the outer shoulder and 4/32s on the inner shoulders of both front tires. Eric was the sales manager at the time. he offered to sell me two tires before i even signed the paper work. not via the sales dept paying for it via a we owe, but me the customer pay for it. the DOT number on the tires indicated theyre from 2015 and rolled off the assembly line with the car. after showing the photos to Eric on how dry rotted they were he finally replaced them. but like Billy mays said but wait theres more! the passenger seat was so loose the whole assembly could be shaken by hand. low and behold the seat bolts were finger loose. brought it up to eric and he got that fixed as well. this is where it gets great. the car had a sticker on the window for 2 months up north that advertised the car as having heated seats. when i went to replace the seat cover because malloy hired someone who over sprayed on my seat belt buckles and left my seats loose. i noticed the seat covers came up as black. but the seats are a milled pebble color... the car came with recaros (all black leather) yet somehow theyre advertising this car with heated seats. their fall back is another company makes the window stickers for them. and that they never advertised it with those options in cville. that stickers fine print apparently covers omissions from that sheet.... omissions would info withheld not falsely advertised. hence the definition of the word.... when a company needs to fall back on the fine print cause their sales model is that of Mathilda's father from the movies then you know something's wrong mistakes happen in any industry/business but this many in a row aren't mistakes. they are lack of integrity and work ethic. And when I come to a dealer to get copies of my paper work I shouldn’t be met with so much hostility for asking to get copy’s. Of paperwork they’re required to give me if I ask. And keep on file for 5 years. I asked for two papers and had a sales manager attempting to explain omissions to me. I didn’t even ask to speak to him. I asked for two papers and had to hear xx about how I lost them. I could lose those papers every week and they still have to keep them on file More

The worst the service writer and manger they charge my mother in law $1800 to fix her car and we picked it up on Thursday and it broke down on Saturday with the same thing it went back and they had it for mother in law $1800 to fix her car and we picked it up on Thursday and it broke down on Saturday with the same thing it went back and they had it for over 2 months and never could get it fix so I had to get it and take it to another shop they told me they couldn't find a part that was $600 but they could get her old one remanufactured for $100 when we went to pay they charge us $600 when ask we were told they found another one but they had already told me they had sent ours off to get it done I thought I could trust these people but I guess NOT !!! More

Awful customer service and terrible service department. Don't trust these people with your car. I called after being stranded by my parents' 2017 Ford Fusion and being forced to have the car towed there, a Don't trust these people with your car. I called after being stranded by my parents' 2017 Ford Fusion and being forced to have the car towed there, as it was the closest Ford dealership. I received mediocre service that day. They couldn't be bothered to have anyone on staff to assist with getting a loaner or rental under my parents' Ford protection plan, but you can bet they had salesman there! Every question I asked, they didn't know. I literally had to call a different Ford dealership to get answers. I was concerned after that, but I had hoped the service department would be fine. Things only went downhill from there. The car was starting in the parking lot, but wouldn't shift out of park. It would immediately go back to park when trying to shift to drive. There was an error message stating "shift system fault" or something to that effect. When I looked that up both online and in the manual, it said to contact a Ford service center. It appeared that something was going on with the transmission or shifting electronics from what I read. I called my preferred dealership (not Malloy) and they agreed that given the message, it was something that wouldn't be able to be fixed in the parking lot, thus the tow truck. Monday rolled around and Malloy looked at the car. They advised that it was a simple fix: a new battery! I expressed my frustration that a tow truck had to be called for something like that, since I could have jumped the car and avoided all this headache. I expressed my disbelief multiple times that a battery caused the "shift system fault" error. Paul at Malloy insisted that it's common and they see it all the time, and assured me multiple times that it was the issue. I did additional research and found that this can happen, but it's actually rare, not common as he had stated. There's normally something else going on for that error message to appear, but there is a possibility that the low voltage did cause it. Since Paul was so confident that the issue was fixed with a new battery, I took my dad to the dealership to pay and pick the car up. The VERY next day, the same exact thing happened. My parents received the "shift system fault" error. They immediately called me, as they are elderly and I handle a lot of their affairs for them. They also needed me to leave work to come pick them up, since the car was messing up yet again. I immediately called Malloy to inform them that they were incorrect about the battery and to express my frustration that I tried to tell them I didn't believe it was the battery before. Paul didn't even apologize. He said "bring the car back." He didn't care that it wasn't fixed the first time, even after I called to have a conversation with him about why I didn't believe it was the battery. He didn't care that this would involve another tow truck bill. He never even apologized until I told him how livid I was that he couldn't even say sorry for this. Paul also started being petty and spiteful by saying that he won't talk to me because the car isn't in my name. Seriously? What kind of top secret car info is he planning to give out? This was AFTER he called my mother who told him to call me!!! How outrageous is that? I was also transferred to David, who I believe is the service manager. I left a voicemail for him explaining the situation this morning and asked him to call me back asap. I waited all day, but he couldn't be bothered to call me back. I did not have the car towed again to this dealership after all this, and I don't suggest that anyone buy from or use this dealership for service. If you have to use a Ford dealership for anything, Madison Ford is your best bet. Madison Ford didn't even have the car, and they went above and beyond to answer all of my questions about the car itself (the error message), the protection plan, and the logistics of getting it towed. The difference in the way I was treated when asking the exact same questions at these two dealerships was night and day. Avoid Malloy at all costs. More

Bought a used car a few months ago that was throwing up Check Engine lights. Brought it in to check out under warranty, they said they couldn't do it then but they set an appointment for the next week. Bro Check Engine lights. Brought it in to check out under warranty, they said they couldn't do it then but they set an appointment for the next week. Brought it in for my appointment only for them to say "well it's a hundred miles over warranty now, we can't do anything". It was absolutely below that when I made the appointment. I knew they were going to try to screw me and there it was. Avoid them at all costs. More