Malloy Chevrolet of Charlottesville - Service Center

Helpful. Polite. Kind. Communicative. I had my 1.5 year old with me and dropped my car and it was easy, the waiting room was clean and entertaining, everyone Polite. Kind. Communicative. I had my 1.5 year old with me and dropped my car and it was easy, the waiting room was clean and entertaining, everyone was friendly and smiling, and they treated both of us very well. More

Excellent service! I waited in the customer lounge and the work was completed earlier than expected. I waited in the customer lounge and the work was completed earlier than expected. More

Service time was poor and waited almost 3 hours for an inspection and oil change. inspection and oil change. More

Make sure service looks at your car had to bring mine back a week later after purchasing because of no coolant back a week later after purchasing because of no coolant More

I received exceptional service from the Malloy Chevrolet team when I took my vehicle to be serviced. I ordered a replacement rear back-up camera for my Buick Envista. They took great care of my vehicle. The team when I took my vehicle to be serviced. I ordered a replacement rear back-up camera for my Buick Envista. They took great care of my vehicle. They were expedient with service. They had a shuttle drop me off at work and pick me up during my lunch break. They also did a great job detailing my car and had it looking showroom ready. This was all wrapped in quality and kind customer service. The service reception team, the shuttle, and the service team is top notch. More

Great dealership, bought a used car and they took care of everything I asked. Very professional everything I asked. Very professional More

I had an appointment for an oil change. Typically I am aware of what is being done to my car and I usually am given options to say yes I would like this service and or no thank you, I would Typically I am aware of what is being done to my car and I usually am given options to say yes I would like this service and or no thank you, I would like to get that done next time. Today, I went in and said I was there for my basic oil change. As I am waiting in the lobby, I think everything is fine since no one has come to update me on my car. Next thing I know I am being called to say my car is ready and as I approach the payment desk. I am greeted with $156 and some change. To my shock I asked why is it so much. I never pay more than $80? They tell me that for every 5k miles they do all these things to your car. Rotation, brake inspection, check tire pressure. Etc. I was not given the option to say no to these things. Instead they told me oh I can give you a discount to bring down the price. Which dropped it to $123 and some change. Usually I fight and argue. Part of me feels like I was taken advantage from. I thought I could trust the people I bring my car to. So many new faces and it seems that the integrity has gone away. I know for a fact that my tire pressure was not checked because they all have different tire pressures. I called to speak to the manager and I was told to call back later. I called again, and couldn’t get through. I am upset and lost trust in my favorite dealership, more upset because I had in my mind that I needed X amount of $. Silly me for thinking that way. I have to get my dog her medicated food today and since I was over charged at the dealership, I have to figure something out. My dog has bladder cancer and is on a prescription diet. So now I can’t pay for her food because I didn’t factor in being taken advantage of from the dealership. Usually I am pretty good at budgeting. Yet I didn’t think/need/ feel like I had to factor in a bunch of men taking advantage of me, Over charging me on an oil change for my Chevy Malibu. Not sure if this is a place I want even remotely trust anymore. Not to mention the fact one of the guys holding his junk joking with a former employee as I was walking up to the desk, then telling me I can’t have a copy of the entire paperwork they want me to sign. Said he can print it off again.To an extent I understand that, I asked him to make a copy of the actual paperwork from the copier and he kept telling me no. Then when I kept asking for it he told me to keep the original one and that they are pulling out my ride for me. I said thank you and went to my car. In my mind half of me wanted to fight and then the other half wanted to leave. I am torn. My vehicle was not serviced like they told me it was. I paid for it and the work was half assed. It saddens me that society has come to this and that people think this is okay. I am not okay with this. I trusted this place, I am a repeat customer and this is the service I get? A loyal customer that up until today enjoyed coming to the dealership. I also know that I am 1 person and what I say doesn’t really matter. However, at least someone will listen to me, even if it doesn’t make a difference later on down the road. More

Since Malloy bought Jim Price Chevrolet, service prices are exorbitant and I will be searching for service elsewhere; even if I have to drive to Augusta County or RVA! How long does it really take to chan are exorbitant and I will be searching for service elsewhere; even if I have to drive to Augusta County or RVA! How long does it really take to change the oil, rotate the tires, and do a system check? 3 hours? pffft PLUS you wanted to charge me $100 for a frickin air filter?? More