Malloy Chevrolet of Charlottesville - Service Center

Service rep was great. Invoice was well below the estimate. I was disappointed in the pressure from the sale department to sell my vehicle. I bought my first car from th Invoice was well below the estimate. I was disappointed in the pressure from the sale department to sell my vehicle. I bought my first car from this building in 1977. Not sure I want to deal with sale people that use such tactics. More

My only complaint is the amount of time it took. I thought by coming in early and only having an oil change it would be quick but that was not the case. I was there for 2 hours plus. I thought by coming in early and only having an oil change it would be quick but that was not the case. I was there for 2 hours plus. More

The technologist and advisor, Cameron Childress were great! I would 10/10 recommend asking for those two to make your experience/service seamless. Those two make sure to update me every hour on the stat great! I would 10/10 recommend asking for those two to make your experience/service seamless. Those two make sure to update me every hour on the status of my service since the issue I had was quite complex. More

Quick and thorough. It took half the time as quoted. Really appreciate the efficiency and respect towards customers It took half the time as quoted. Really appreciate the efficiency and respect towards customers More

Outstanding Service! Brandon went above and beyond to ensure all of our covered expenses were taken care of through our insurance, leaving us with minimal out-of-pocket c Brandon went above and beyond to ensure all of our covered expenses were taken care of through our insurance, leaving us with minimal out-of-pocket costs. He kept us informed every step of the way, and the turnaround time on our vehicle was even faster than expected. We couldn’t have asked for a smoother experience! More

The service writer, Mark Spanenberger, did an outstanding job! He kept me informed of the status. Very polite and respectful. job! He kept me informed of the status. Very polite and respectful. More

Had my front tires replaced on my 2008 Corvette Thursday. Drove it Saturday to Waynesboro and got high pressure alarms on both front tires. Checked the air pressure in the tires this morning (cold) and both Drove it Saturday to Waynesboro and got high pressure alarms on both front tires. Checked the air pressure in the tires this morning (cold) and both front tires had 37 psi in them. Supposed to be 30 psi cold. My tire pressure gauge is an $80 Intercomp pressure gauge that is very accurate. Chris Stipe More

The staff were friendly. That’s why they got a 1. I had drive train warrantee and took it In with a transmission problem, which the tech documented. They chose to “fix the That’s why they got a 1. I had drive train warrantee and took it In with a transmission problem, which the tech documented. They chose to “fix the problem” by just changing the filter and fluid. Now they claim, because it was considered “maintenance”, not fixing the “problem”, I was charged $630.97. For basically a transmission flush. $165 for diagnostics, which if there was a problem, that would be waived. There.was a diagnostic problem confirmed , but yet I was charged. How Malloy chose to fix a “problem” is not my concern. On the bill it is noted that I requested a transmission flush. That is false! That is what the tech recommended at the time to see if that would fix it. Listed on the bill is $285 for parts when you have a problem and you fix something with parts, that part and labor are warrantied for a certain amount of time and not charged.(while under warranty). They chose to fix a problem with “parts” and then charged me. It was not a maintenance issue that was the problem. That’s how Malloy chose to FIX it. More

Great service at this dealership. The work on my car was done in a timely manner and communication about what needed to be done was clear. Service staff was prompt, helpful and friend The work on my car was done in a timely manner and communication about what needed to be done was clear. Service staff was prompt, helpful and friendly. More