Mall of Georgia Ford - Service Center

Mechanic left his drinking cup in the cup holder with water still in it. The body shop also left a smear of some type of glue on the grab handle of the passenger seat. water still in it. The body shop also left a smear of some type of glue on the grab handle of the passenger seat. More

Courteous, punctual, responds to all questions asked. . Appreciate all the above even in is. In short notice for service. Would recommend your dealership for service . Appreciate all the above even in is. In short notice for service. Would recommend your dealership for service More

Terrible communication and accountability. I will not allow Mall of Georgia ford to work on my truck again. I will not allow Mall of Georgia ford to work on my truck again. More

Quick turnaround and straight forward service. I will continue use Mall of Georgia Ford to keep my F150 running at is peak. I will continue use Mall of Georgia Ford to keep my F150 running at is peak. More

Our advisor Michael was excellent. Great communication and customer service while our vehicle was being repaired. Great communication and customer service while our vehicle was being repaired. More

I had 3 manufacturer recalls on my vehicle but no longer live near the dealer we bought it from. I called the service department at Mall of Georgia Ford and they took my VIN number and validated the recalls live near the dealer we bought it from. I called the service department at Mall of Georgia Ford and they took my VIN number and validated the recalls and then welcomed us to come in for the service work. The service tech that helped us was very knowledgeable and easy to work with. I would recommend this dealership to others. More

We went in for an oil change & mentioned an issue we were having with our Fusion. They said they would check the car out & they did. We received a call with explanation of what needed to be addressed. Scott having with our Fusion. They said they would check the car out & they did. We received a call with explanation of what needed to be addressed. Scott told us the cost & asked for permission to proceed with repairs. We gave our approval & now the car is running so much better! Just needed Mall of Georgia’s expertise! Thank You Scott at Mall of Georgia Ford! 👏👏 More

Service goes the extra mile to get resolve your issue to make sure you a happy with their service make sure you a happy with their service More

Sale went fine. One repair was to be done after 10 days I picked van up the repair appeared to be completed but it was not. Received a call 3 to 4 weeks later statin One repair was to be done after 10 days I picked van up the repair appeared to be completed but it was not. Received a call 3 to 4 weeks later stating parts were in and requested to bring unit in for repair. This is van is used for work/ business which is approximately 1-1/12 hour away. The Sale Mgr was to call and discuss possible solutions for repair. At this point I have not received a phone call or even email. More

Had the worst experience ever. service tried to sell me a motor for $9,000.even though I had factory warranty and I purchased a life time warranty.then the service representative to service tried to sell me a motor for $9,000.even though I had factory warranty and I purchased a life time warranty.then the service representative told me to take my truck somewhere else. More