Mall of Georgia Ford - Service Center

I'm not sure why I'm asked to rate them because it doesn't do any good. They are not honest and very inconsiderate. I took my 2019 f150 to them straight from another mechanic. I swore I'd never bring doesn't do any good. They are not honest and very inconsiderate. I took my 2019 f150 to them straight from another mechanic. I swore I'd never bring it back here but the other mechanic could not figure out why it was misfiring. I dropped my truck of with two paged of diagnostics and an invoice showing the services he performed. He changed all 6 spark plugs and coil packs but couldnt stop the misfiring, so he recommended i take it back to Ford to do a factory reset of the PCM. After a week and a half I get a text from Ford with the services they recommended. Change the spark plugs and an oil change. Change the spark plugs that I just paid to have changed a week earlier. I drove up there immediately because the one thing I was sure of is it wasn't the spark plugs. When I get there I asked Matt Knuckles, by recommending changing the spark plugs are you telling me the other mechanic did not? He said, well two of them are broken. I said ok, well can I get you to at least do the Factory reset and I'll take it back to the other guy since he charged me $1000 a week ago. He told me they generally do the factory resets and theyd like to start by changing the spark plugs. I took my truck home and I checked all the spark plugs. They were all brand new. Mr. Knuckles is a liar, and he also lied about the factory reset. He wasn't willing to the reset unless I let him rip me off with the spark plugs. It took them a week and a half to come up with a way to do nothing and get paid for it. I've had my truck here 5 times and not once have they done any work. My truck is misfiring because my catalytic converter is bad due to the exhaust leak right behind it at the y-pipe. I'm not a mechanic but I've had to learn about my truck because Ford won't fix it, especially if it is under warranty. They are xxxxing crooks and Matt Knuckles is a xxxxing liar. I hope this is the kind of review you were asking for. More

Great customer service , fast and clean waiting areas. Brian James is very professional in his work. Absolutely recommend this dealer. Brian James is very professional in his work. Absolutely recommend this dealer. More

Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible!!! Terrible Service, Terrible Service, Terrible Service, Terrible Service, Terrible!!! More

Friendly staff that quickly greeted me fast efficient service. Comfortable waiting room. All service was explained. service. Comfortable waiting room. All service was explained. More

Good job as always! Always a great help and is very thorough about looking into any concerns you may have about your vehicle. Always a great help and is very thorough about looking into any concerns you may have about your vehicle. More

Service department is first rate. Always on schedule and communication is very good. I wait for service and waiting area is great. Always on schedule and communication is very good. I wait for service and waiting area is great. More

Brian was excellent! The car repair took longer than expected. The diagnosis took longer, the actual repair was shorter. The car repair took longer than expected. The diagnosis took longer, the actual repair was shorter. More

Dealership has very knowledgeable sales personnel and a wide variety of cars. Very happy with what I bought a Mustang GT thank you. wide variety of cars. Very happy with what I bought a Mustang GT thank you. More