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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,156 Reviews
Call Service Center (678) 515-9339

2,156 Reviews of Mall of Georgia Ford - Service Center

Sort by
June 30, 2023

Always pleased as they provide great customer service and Matthew is diligent in his job especially communicating. More

by veronica.casal77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Stewart, Matthew Tyler
Report | Print
June 30, 2023

I went to dealership to have a recall repaired and have them look at my transmission. I was told it would be at least 2-3 wks before they could get my car in. I bought it brand new in November and only has More

by ctrowbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
June 30, 2023

Great experience. Service advisor took care of me, notified me every step of the repair. More

by JWARREN16
Recommend Dealer
Yes
Report | Print
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 29, 2023

They do the service pretty good, and they educate the customer the problem. The only thing is that they do not let you know or update the customer after the work is done. I had to call several times to c More

by pprasad65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott
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June 29, 2023

Prompt service and reasonable wait for service. Matt reviewed the service provided and made sure I had no questions. More

by Mimisjar4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
June 28, 2023

Lack of communication between service advisor and customer. Not returning calls. The recommended repair did not fix or address the issue reported. Costly repair without any indication it was needed. More

by jps.systems.engineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SA not listed
Report | Print
Jun 29, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Jul 05, 2023 -

jps.systems.engineer responded

Schedule the replacement of the idler tension assembly (source of original noise) and the fan relay circuit (Ford Service Advisory). This should have been completed as a 1st step with the reported issue.

June 28, 2023

I have been buying vehicles and having my service work done by mall of ga ford for many years and I feel that I can trust them. More

by stevepirkle
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles, Matt Knuckles
Report | Print
Jun 29, 2023 -

Mall of Georgia Ford responded

Your positive review for our team is what we always strive for! 

June 27, 2023

My vehicle was previously serviced at a competing Ford dealership where there was ALWAYS a problem of some kind. Mall of Georgia Ford changed my opinion of dealership service, and my service representativ More

by J
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christian
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Jun 29, 2023 -

Mall of Georgia Ford responded

Your positive review for our team is what we always strive for! 

June 25, 2023

Brian did no grasp what my issue was despite having clearly explained it to him. More

by ROBERT.BACON
Service Time
Recommend Dealer
No
Employees Worked With
Brian James
Report | Print
Jun 29, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

June 25, 2023

Staff was friendly and easy to work with. They understood what was needed and got it done. More

by wansco
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Esco
Report | Print
Jun 29, 2023 -

Mall of Georgia Ford responded

Your positive review for our team is what we always strive for! 

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