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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,154 Reviews

2,154 Reviews of Mall of Georgia Ford - Service Center

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July 15, 2023

Good service, attentive employees, met expectations. The finance guy was very helpful and did a great job. More

by BRSKEGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian from finance
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 14, 2023

Dealership has always been top notch. Ready when promised with no surprises. I'll be back for sure. More

by Len49allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 13, 2023

My service manager is great. My satisfaction with the return of my vehicle has been less than ideal. My other dealership would clean my vehicle after every service. Customer serv More

by tracylumpkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
July 11, 2023

Everything went well other than you holding my truck for six weeks The service manager was great. The guy that helped me after the guy to quit was wonderful. The lady that Chuck checked me out was awesome. More

by Skip. Or michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 10, 2023

Great service provided. Very thorough inspection carried out. Good recommendations provided with options provided. Good customer support More

by RDLHICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 09, 2023

My entire wheels was about to fall off on a 2018 Platinum Expedition. They have no care about the safety of their cars. They are not accommodating.at all. Will never buy a Ford again. More

by PAT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
July 07, 2023

Allen was very helpful attending to my issue. He certainly has outstanding customer service skills! I appreciate his help. More

by slauricella89
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Allen
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 07, 2023

I have been using this service center since 2021 and have not been dissatisfied yet. More

by Aikidoaustin27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 07, 2023

Brian said we needed a new control unit for our heating and cooling system in our 2012 Edge, which cost almost $1,500. All that was needed was the control unit had to be rebooted. Thank goodness for one More

by Rodney_s
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Brian James
July 07, 2023

Everyone was kind and friendly. My service appointment was completed as promised and price was reasonable. More

by hyongha39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
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