Mall of Georgia Ford - Service Center

This Ford dealer made me feel like they were too busy for my business. My service advisor was very uncommunicative I had to consistently follow up to get any information. Ultimately my diagnostic service on my business. My service advisor was very uncommunicative I had to consistently follow up to get any information. Ultimately my diagnostic service only resulted in a recommendation for a phaser job but I did not get any information about what diagnostic was done or what the results of the diagnostics were. More

The young lady that help me was very profesional,I had an incident with my tire, but the Manager was very kind explaining to me, so at the end I was pleased with the service. I only wished they didn’t take incident with my tire, but the Manager was very kind explaining to me, so at the end I was pleased with the service. I only wished they didn’t take that long for a tire change it took 2 1/2 hours. More

Service was ABSOLUTELY TERRIBLE! My service guy Chris was rarely available, and routinely told me "he'd have to check with ..." I delivered my car on Sunday evening for a routine s My service guy Chris was rarely available, and routinely told me "he'd have to check with ..." I delivered my car on Sunday evening for a routine service with a couple of small problems to fix and I'd get it back Monday afternoon. It was not ready. I finally was told to come for it on Wednesday. When and I got there it was not ready. I spoke with a different service person and got the car on Thursday afternoon. VERY upsetting and EXPENSIVE for me to get other transportation. More

My truck has been in for repair for about 8 weeks, with an unresolved issue. The vehicle was returned to me twice, deemed ready. It was not. an unresolved issue. The vehicle was returned to me twice, deemed ready. It was not. More

I drive past 2 different Ford dealerships to get to Mall of Ga Ford. That says it all. The service dept is amazing. of Ga Ford. That says it all. The service dept is amazing. More

Easy fast service thank you for the communication and help with my truck issues. I will be back help with my truck issues. I will be back More

I had to edit my review due to my first and only service experience. I made an appointment last week for 10:00 today. I pulled into the dealership and looked everywhere for signs for the service drive. Afte experience. I made an appointment last week for 10:00 today. I pulled into the dealership and looked everywhere for signs for the service drive. After circling my car through the lot I parked and went in. I was then told the service department is in a totally different building behind the dealership.....for some reason they chose to put the directory sign for parts/service as you are leaving. I pulled into the drive and walked in where I stood for about 5 minutes, not knowing exactly who to speak to, without any acknowledgment, and watched multiple advisors look at me and walk right by without saying anything. Finally Patrick acknowledged my existence and started my write up. Told me it would be 45 minutes to a little over an hour because I requested a wash. After an hour and a half with no update, I texted Patrick for an ETA. After about 20 minutes with no response/update and a 2 hour wait for a oil change and wash I texted again. Patrick finally responded and 15 minutes later called me up and apologized for the delay and gave me my services for free due to the inconvenience. As much as I appreciate them comping my services, I feel like I should share my experience as it was my first time. I work as an owner loyalty manager(customer service rep) at another dealership and I know how important reviews, surveys, and feedback are. More

I went in for a paint protection service, & now my hood looks noticeably worse. It has large “brush-like” strokes that are too visible. I gave it time to settle, but the stroke marks have remained! And looks noticeably worse. It has large “brush-like” strokes that are too visible. I gave it time to settle, but the stroke marks have remained! And the paint has dulled down considerably. I’m not sure what all was done, but it looked better before I took it in. Now I’m left looking for a corrective paint job from SOMEWHERE! More

Always issues here, went to pick my car up and they couldn’t find it waited 20+ minutes I don’t understand how you loose a car! I always call to follow up on my parts on order to see if they have come couldn’t find it waited 20+ minutes I don’t understand how you loose a car! I always call to follow up on my parts on order to see if they have come in. I have had my Bronco a little over a year and this is the 2nd time my sunroof has been worked on. More