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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,150 Reviews
Call Service Center (678) 515-9339

2,150 Reviews of Mall of Georgia Ford - Service Center

Sort by
August 27, 2023

I paid 3300 dollars for ac repair and now at times it blows warm air More

by Rchuron2000@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 05, 2023 -

Mall of Georgia Ford responded

We are disappointed to hear of this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 27, 2023

Took 8 hours to do a oil change I try calling no response left Message no one called back More

by SPIRESROBERTSANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Sep 08, 2023 -

Mall of Georgia Ford responded

Hi Sandy, we apologize for the delay in servicing your vehicle. We understand your frustration and will work to improve our response time. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 27, 2023

I took my vehicle there for a recall and the vehicle is still having the same problem after they "fixed it", it is the third time I take the vehicle to Ford for this issue and they don’t fix anything. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department.
Report | Print
Sep 08, 2023 -

Mall of Georgia Ford responded

Hi Alex, we apologize for the inconvenience you've experienced. We understand the frustration when a problem persists after a repair. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

August 26, 2023

Great! At least fifteen words. Really, at least fifteen words super. At least fifteen words More

by CHILLBILLY885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 25, 2023

Speedy check in process with knowledgeable service attendants. I'll bring my truck back until trade in time. More

by jw.prioritylogistics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 30, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 24, 2023

No communication would not call me back Or answer the phone Really hard to get in touch with More

by DMIRANDA4555
Recommend Dealer
No
Employees Worked With
Scott
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August 23, 2023

I had a great and professional service, definitely worth my drive. It wasn't my first option because of the drive but now is my choice of service on my trucks. More

by Gsaul1010@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 22, 2023

Always treat me with respect and courtesy. Managers are fantastic nothing but great things to say More

by narvaezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate McConkey
Report | Print
Aug 30, 2023 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 21, 2023

I made an appointment and took my 2004 Ford Thunderbird in to have just a few things done to it; left brake light bulb replaced, headlight direction adjusted, etc. After my car was kept for a day and a h More

by katrina.tinsley
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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August 20, 2023

Once again, Ford service center at Mall of GA delivers. I was late to my appt, but they still got me in at and out and answered all of my questions. Well always be using Ford Mall of GA for my truck servic More

by athsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Stephanie
Report | Print
Aug 30, 2023 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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