Mall of Georgia Ford - Service Center

They asked $12,860 to fix a sunroof for a2011 Ford edge. I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't s I paid 2,200 to another place. They changed me $200 to inspect the car and they found nothing, but rear camera doesn't work, the back door doesn't stay open and other 3 problems. More

I initially intended to move on from my terrible experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. M experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. My car was at this dealership for months, from late October to January, and despite nearly $3,000 worth of work, my vehicle still wouldn’t start. My service advisor, Mateo, was rude and dismissive when I brought up my concerns. After the dealership kept my car sitting there for over two months, I finally had it towed to another repair shop. That shop correctly diagnosed the issue and fixed it in just three days. I was ready to leave this situation in the past, but then I received their survey, which made me reflect on just how unacceptable my experience had been. Suddenly, they decided to offer me a refund—not for the months of inconvenience and unnecessary repairs but for the price difference between the original quote and the amount they actually billed me. Even then, they failed to follow through on processing the refund. This dealership had every opportunity to make things right but repeatedly failed to do so. They wasted my time, cost me thousands of dollars, and ultimately did nothing to fix my vehicle More

MOGF did a great job managing some warranty work on my truck. I was kept well informed of progress and took delivery sooner than I was expecting. truck. I was kept well informed of progress and took delivery sooner than I was expecting. More

Rude, accusatory, combative He told me there was no way the dealership could have made a mistake, the mistake was all mine the dealership could have made a mistake, the mistake was all mine More

Professional and knowledgeable. Mall of Georgia Ford has a great selection and we leave pleased with our transaction. Ask for Mateo in service. Treated me like family! Mall of Georgia Ford has a great selection and we leave pleased with our transaction. Ask for Mateo in service. Treated me like family! More

I'have been coming to the mall of GA Ford dealers for the past 15 years for purchases an services, they have always surpassed my expectations. the past 15 years for purchases an services, they have always surpassed my expectations. More

Brian , does a great job and making sure he informed me what my vehicle need when is service. Great job Brian what my vehicle need when is service. Great job Brian More

In and out . Kept up to date . Always use Mall of Georgia for 15 years Kept up to date . Always use Mall of Georgia for 15 years More

5 Star Dealer they did a amazing job will be back they took good care they listen to you And your wants took good care they listen to you And your wants More

Cason handles all my requests and vehicle each visit he goes above and beyond to ensure my vehicle is running properly. goes above and beyond to ensure my vehicle is running properly. More