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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,154 Reviews
Call Service Center (678) 515-9339

2,154 Reviews of Mall of Georgia Ford - Service Center

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October 02, 2023

Can never reach anyone in service, noone ever calls back. They ALWAYs find more to fix than you ask for. They do everything they can to get out of fixing something they broke, even if under warranty More

by STACEY2GREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 06, 2023 -

Mall of Georgia Ford responded

We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attempts to contact us and any particular aspects that led to your dissatisfaction. Your input is invaluable in helping us improve our communication and customer satisfaction. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

October 02, 2023

Good communication, fast and took the extra time to have our car delivered to our home at no extra charge/ More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Oct 06, 2023 -

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 02, 2023

Attempted to schedule service for a recall but the service department never called me back. More

by Ed J
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 06, 2023 -

Mall of Georgia Ford responded

We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attempts to contact us and any particular aspects that led to your dissatisfaction. Your input is invaluable in helping us improve our communication and customer satisfaction. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

October 01, 2023

We own three Ford vehicles, Mall of Georgia Ford is our go to dealership for both service and sales for more than 20 years. More

by dwhalsell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
Oct 02, 2023 -

Mall of Georgia Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 30, 2023

Great job, very quick pleasant and hospitable. Would highly recommend mall of Ga ford service center More

by michael19mobley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember, sweet girl though
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Oct 02, 2023 -

Mall of Georgia Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 30, 2023

Stephanie, Service Provider made me feel that dealership is not honest. She works there and either inexperienced or something. My car was there for 2 days and nothing was done. She left voice mail and tex More

by hooper4643
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service Department - Stephanie
Report | Print
Oct 02, 2023 -

Mall of Georgia Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed.

September 29, 2023

I had a recall on my mkc lincoln they picked it up and a few hours later called me they were bringing my car back. Parts were on backorder. I feel they should have known that prior to taking my car. I still More

by JSTECKER0
Recommend Dealer
Yes
Employees Worked With
Don't know the names.
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Oct 02, 2023 -

Mall of Georgia Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed.

September 28, 2023

Not impressed with the quality of the service department, they’re not really trying to satisfy customers More

by mvaughn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 02, 2023 -

Mall of Georgia Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed.

September 28, 2023

Excellent service from Bob and Stephanie. Highly recommend. Will be back soon to visit the team. More

by theinz334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Brousseau, Stephanie
Report | Print
Oct 02, 2023 -

Mall of Georgia Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 28, 2023

They are very responsive and willing to help. They answered all of our questions and followed up in a timely manner. More

by mottbj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Greene
Report | Print
Sep 28, 2023 -

mottbj responded

They are very responsive and willing to help. They answered all of our questions and followed up in a timely manner.

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