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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,040 Reviews
Call Service Center (678) 515-9339

2,040 Reviews of Mall of Georgia Ford - Service Center

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December 18, 2024

Excellent communication and service. I love the valet car pick up and return ! The text should be better monitored on the valet More

by SOHODIVA2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser was great
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your excellent review! We're thrilled to hear that you appreciated our communication and service, as well as the convenience of our valet car pick-up and return. Your feedback regarding the monitoring of texts for the valet service is valuable, and we will certainly look into improving that aspect. We strive to provide the best experience possible and appreciate your insights. We look forward to serving you again soon!

December 18, 2024

Mall of Georgia Ford was the closest dealership when my car suddenly dropped all of its oil onto my parking space. More

by lwb6284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve? Or Brian? In the service department
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Dec 19, 2024 -

Mall of Georgia Ford responded

We're glad to hear that you had a positive experience at Mall of Georgia Ford, especially during such a stressful situation with your car. Our team is dedicated to providing quick and reliable service, and it's wonderful to know that we could assist you effectively. If you need anything else in the future, don't hesitate to reach out. We look forward to serving you again

December 18, 2024

Service advisor, Steve Shanks was great to deal with, communicated well and kept me informed. More

by BSTIMSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Shanks
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your review! We're so glad to hear that Steve provided excellent service, kept you well-informed, and made your experience a positive one. We look forward to serving you again in the future!

December 18, 2024

Absolutely impeccable service! The technicians are top-tier. In and out very quickly. Great job More

by ngeary05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're delighted to hear that you received impeccable service and that our technicians met your expectations. Speed and quality are our priorities, and it's great to know you were in and out quickly. We appreciate your kind words and look forward to serving you again in the future!

December 18, 2024

I think the dealership has gone down some overall. Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I More

by JFSHUMWA86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback and for being a loyal customer over the years. We truly value your long-standing relationship with us and are sorry to hear that your recent experiences haven’t met the high standards we aim to uphold. We understand your concerns regarding the changes in service and fees, and we would appreciate the opportunity to address them directly. Please feel free to contact Scott Tackabury at Stackabury@vtaig.com to discuss your experience further. We are committed to improving and would love to resolve any issues you’ve encountered. Thank you again for your continued loyalty, and we hope to have the chance to restore your confidence in our services.

December 15, 2024

Mateo is the best! ! He goes above and beyond to make sure the customer is satisfied with their service. More

by BUDALO24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Dec 17, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that Mateo provided you with outstanding service and went above and beyond to ensure your satisfaction. Our team is dedicated to delivering the best possible experience for our customers, and it's wonderful to know that Mateo made such a positive impact. If you have any further needs or questions, please feel free to reach out. We look forward to serving you again!

December 13, 2024

Extremely helpful! I was told to come here from a friend and it was a great experience More

by alice.james54321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cunningham
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Dec 16, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're so glad to hear that your experience met your expectations and that your friend recommended us. We truly appreciate your feedback and are here to assist you anytime. Looking forward to serving you again!

December 12, 2024

As long as you leave a good review they are happy. If you leave a bad one no one calls to ask why. More

by mills7964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback. We sincerely apologize for your experience and understand your concerns. We strive to ensure all customers feel valued, regardless of the nature of their review. We would like the opportunity to discuss this matter further and work toward a resolution. Please reach out to Scott Tackabury at Stackabury@vtaig.com. He will be happy to assist you and address any issues you may have.

December 11, 2024

I’ve been using a local Ford dealership in my area but wasn’t pleased . A fellow coworker recommended you guys ! I was very pleased with the whole process! More

by NMOOLENAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Every experience I have had with this dealership has been progressively slower and more disappointing. Nobody calls when the trucks are ready, no porters ever show up to shuttle us, and nobody seems to care More

by Alexxxx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 12, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with our service. We understand how important your time is. To ensure your concerns are addressed promptly, please contact Scott Tackabury at Stackabury@vtaig.com. He will be happy to look into this matter and work toward a resolution. We value your business and hope to improve your experience moving forward.

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