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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,175 Reviews
Call Service Center (678) 515-9339

2,175 Reviews of Mall of Georgia Ford - Service Center

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April 29, 2025

Good service Keep me posted on progress and let me know what needs to be done soon More

by gda
Recommend Dealer
Yes
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Apr 30, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you were pleased with the service. Rest assured, we'll continue to keep you updated on any progress and let you know about any upcoming maintenance needs for your vehicle. If you have any questions in the meantime, feel free to reach out!

April 29, 2025

Good service Keep me posted on progress and let me know what needs to be done soon More

by gda
Recommend Dealer
Yes
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Apr 30, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service and that our team kept you informed throughout the process. We’ll be sure to continue keeping you updated on any necessary maintenance or future needs for your vehicle. If you ever have any questions or need assistance, don’t hesitate to reach out!

April 28, 2025

Was not greeted when I came in by anyone when I approach Mateo, it was not very welcoming. In fact during our conversation, he said he was busy doing something else at the moment when I picked up my vehicle More

by tabdul
Recommend Dealer
No
Employees Worked With
Mateo
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Apr 29, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We appreciate you bringing this to our attention, as we always strive to offer the best customer service experience. We understand how frustrating this must have been and would love the opportunity to address your concerns directly. Please feel free to reach out to Scott Tackabury at Stackabury@vtaig.com so we can resolve this matter for you and ensure a better experience in the future.

April 28, 2025

Consistent & efficient. Outstanding routine and specialized service. Good price & great work. Thank you MoGF! More

by kschmidt8
Recommend Dealer
Yes
Employees Worked With
Cason
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Apr 29, 2025 -

Mall of Georgia Ford responded

We really appreciate you taking the time to share your experience! It’s wonderful to hear that you’ve found our service to be both consistent and efficient, and that our team at Mall of Georgia Ford has delivered outstanding results—whether it’s routine maintenance or more specialized care. Knowing that you’re satisfied with both the quality of work and the pricing means a great deal to us. Thank you again for your support!

April 25, 2025

I had a great experience at this dealership. Everyone was kind and super helpful while I needed maintenance done on my car urgently. I will be back in the future. Thank you! More

by Lexie Shuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Marvin. He was incredibly kind and knowledgeable. 5 stars
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're so happy to hear that your experience with us was positive, especially when you needed urgent maintenance on your car. Our team works hard to ensure our customers are taken care of, and it's great to know you felt supported throughout the process. We look forward to welcoming you back in the future!

April 25, 2025

The team got me squared away on a late evening oil change. Really happy the team was able to complete the job and not have me come back. More

by Mohmalla
Recommend Dealer
Yes
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thanks for taking the time to share your experience! We’re glad our team could take care of your oil change later in the day and get everything handled in one visit—that kind of flexibility can make a big difference. It’s great to know you left happy and that we could help make things more convenient for you. We appreciate your business and look forward to seeing you next time!

April 24, 2025

Always easy to make an appt and people are always nice from start to finish More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We’re happy to hear that scheduling is easy and that you’ve had great experiences with our team from start to finish.

April 24, 2025

Job completed in reasonable time withou delays. Kept in contact as needed. We've used them before, we'll be back. More

by Ronaldknorman
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Fierro
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Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for your continued trust in us! We're glad to hear the job was completed on time and that communication was smooth. Looking forward to seeing you again!

April 24, 2025

I liked their Customer Service follow up from Billy Heilein. Also liked the conveniece of their pick up service too. They were interested in my feedback. More

by klritter
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Heinlein
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Apr 25, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you had a positive experience with Billy's follow-up and our pickup service. We appreciate you taking the time to share your thoughts!

April 24, 2025

They always take care of my truck, oil changes with tire rotations and if there are any issues they explain it to me in detail. Professional and friendly More

by plasalata
Recommend Dealer
Yes
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Apr 28, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! It’s wonderful to hear that our team consistently takes great care of your truck and provides detailed explanations whenever something comes up. We know how important it is to feel confident in the service you receive, and it means a lot that you’ve found our team to be both professional and friendly. We appreciate your continued trust and look forward to helping you keep your truck in great shape!

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