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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,146 Reviews
Call Service Center (678) 515-9339

2,146 Reviews of Mall of Georgia Ford - Service Center

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September 21, 2024

Mateo is an absolute joy. I know I can trust him with my service and repairs. More

by Naidenova Lozada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Sep 26, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We're thrilled to hear that Mateo has earned your trust and made your experience enjoyable. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service!

September 20, 2024

I had my vehicle serviced 8/16 (120k service) and was told I also needed to have a brake flush, which I accepted. Later that night, I had 2 warning messages - hill descent and tow hitch - then a low tire More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 26, 2024 -

Mall of Georgia Ford responded

Thank you, Lisa, for your feedback! We're glad you appreciated our pick-up and delivery service and quick scheduling. We're sorry to hear about the brake pad oversight and will address this with our team. Your experience helps us improve, and we hope to serve you better in the future!

September 20, 2024

They got what I need done and if i needed a car it was available More

by clromines0187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for the fantastic review! We're thrilled to hear that we met your needs and provided convenient car options. Your satisfaction is our priority, and we look forward to serving you again soon!

September 20, 2024

The service department had excellent customer service and atmosphere if you are waiting on you vehicle. More

by rangerdep66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Mall of Georgia Ford responded

Thanks for the awesome feedback! We're thrilled to hear you had a great experience in our service department. Creating a welcoming atmosphere is important to us, and we appreciate you sharing your thoughts. We look forward to serving you again soon!

September 19, 2024

This is the WORST DEALER IVE EVER HAD. Deceitful and Dishonest to Veterans like myself More

by elderacemusic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler in service a deceitful CROOK
Report | Print
Sep 27, 2024 -

Mall of Georgia Ford responded

Thank you for reaching out and sharing your recent experience at Mall of Georgia Ford. We take all customer feedback very seriously, especially concerns regarding honesty and transparency. We sincerely apologize that your experience fell short of our high standards. We understand your frustration and want to assure you that we value the trust our veterans place in us. To address your specific concerns and ensure a fair resolution, please contact Dragos Teodor directly at dteodor@mogf.com. We are committed to providing a positive and respectful environment for all our customers, and we appreciate you bringing this to our attention.

September 18, 2024

Marilyn Muir was very helpful in completing my service visit. It would have not been correct without her help. More

by NEWTEDGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marilyn Muir
Report | Print
September 18, 2024

Brian is very patient and he very professional and made my process nice and smooth More

by Tishs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
September 16, 2024

Never called when work was completed. Took 6 hours from appointment time. Because we dropped the car off they made us less priority over people waiting. We made an appointment for 9am. Be More

by LEMAUXD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service.
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Sep 23, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience caused by the lack of communication regarding your vehicle's service completion and the extended wait time at Mall of Georgia Ford. We understand your frustration. At Mall of Georgia Ford, we strive to provide efficient service with clear communication, and we fell short of our standards in this instance. To ensure a more positive experience moving forward, please contact David Blood, our Fixed Operations Director, at dblood@vtaig.com. We value your business and appreciate you bringing this issue to our attention.

September 16, 2024

Taken in for service, on time as scheduled. Strong communication and professional staff. Price was fair! More

by tmrounds60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in Service Department
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're pleased to hear that your service experience was punctual, with strong communication and professionalism from our staff. It's also great to know that you found our pricing fair. If you need any further assistance or have additional questions, please don't hesitate to reach out. We look forward to serving you again!

September 16, 2024

The service manager Donny was an absolute pleasure to deal with...made sure everything was properly handled and went above and beyond to fine a difficult rattle, which I was thrilled about. Would highly More

by RJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny & Jenny
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience! We’re delighted to hear that Donny went above and beyond to resolve the issue and ensure everything was handled to your satisfaction. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Donny. If you need any further assistance, don’t hesitate to reach out. Thanks again for your support!

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