Mall of Georgia Ford - Service Center

10101010 It's always a wonderful experience every time I go thank you very much for all the things you guys do the place is very clean and I enjoy the free Wi- It's always a wonderful experience every time I go thank you very much for all the things you guys do the place is very clean and I enjoy the free Wi-Fi thank you so much More

Very Satisfied Would highly recommend MOGAFORD!!! Very professional and was very prompt on service!!! Thanks for everything!!! Really appreciate what the dealership Would highly recommend MOGAFORD!!! Very professional and was very prompt on service!!! Thanks for everything!!! Really appreciate what the dealership has done for me past and present!!! More

Extra Mile Ordered a part for my car - they came out to help me get it installed but needed more than we could handle. Jumped in and got my car in for service i Ordered a part for my car - they came out to help me get it installed but needed more than we could handle. Jumped in and got my car in for service immediately. Excellent care - extra steps to make my experience a good one! More

Excellent Service With A Friendly Demeanor I took my F-150 in for its 40k mile service. My service rep, Oscar, met me and explained what was included in the service check. All went well and m I took my F-150 in for its 40k mile service. My service rep, Oscar, met me and explained what was included in the service check. All went well and my truck was ready on schedule as promised. Oscar noted my tires were wearing on the outside rims and suggested I put in 3-pounds more of air above the standard fill. He also provided info and recommendations for replacement tires, when the time comes. He was professional and personable and I much appreciated his recommendations. More

Not pleased Everthing was good except were my truck was parked after service. Right out in front of service dept were customers come and go all day getting parts Everthing was good except were my truck was parked after service. Right out in front of service dept were customers come and go all day getting parts ect... It was parked in a very tight place it was hard to even get in . I take care of my truck and when I leave it with anyone they should do same. Regards Ken More

Katie Sages Came To The Rescue The IPhone connection in my 2013 Taurus failed and Katie Sages knew just what to do. In just a few minutes she had the SYNC working properly and I wa The IPhone connection in my 2013 Taurus failed and Katie Sages knew just what to do. In just a few minutes she had the SYNC working properly and I was on my way. Thanks Katie. Bruce Bonds Sugar Hill More

Bad service on my 1st oil change When I arrived at 7:30a.m. on March 7, I was told that it would be 1hr 15 min with my free oi change and had to pay for the tire rotation. It actually When I arrived at 7:30a.m. on March 7, I was told that it would be 1hr 15 min with my free oi change and had to pay for the tire rotation. It actually taken 2 hours. I wanted to get the recall done but they refused a rental. They also stated could not find anything wrong with sync when plugging in the phone stating it is disconnected. When the service was completed, they left the paper floor liner which had QT on it and also the paper tag in the mirror. I had taken a picture and voice my complaint to the General manager on his email, and to this date no response and it has been a week. One of my coworkers at work( also referred me to the dealership to buy the vehicle) had to wait 4 hours just for one tire replacement. They also have construction and it is not mark properly and have heard customers it is not marked properly which can result in an accident. I also disappointed that my tire tread is at 6 already with only 5,000 miles on it.. I don;t think the tires are going to last a year. I never been treated this way with a Chevy dealership but the GM seems more in making money and pushing new customers away instead of trying to keep them. Would I go back to them, only if I had to. This is not what I excepted. More

1 week and still no word and NO CAR!!! These guys are something else. First one of their top techs screws up my car and after 3 more visits they still have not solved all of the problems ca These guys are something else. First one of their top techs screws up my car and after 3 more visits they still have not solved all of the problems caused by an engine replacement... now they have had my car for over a week and I have not heard a thing from them! I would not bring a 1970 Pinto to them for an oil change! I had to file an official complaint with Ford and still don't have my car fixed.I would avoid this place all together. I should have read their reviews before I went there in the first place :( More

3.5 hour wait and still no oil change So I don’t know about everyone else but 3.5 hour wait for a oil change and tire rotation is too long. This was today I got there at 7:40 am and fi So I don’t know about everyone else but 3.5 hour wait for a oil change and tire rotation is too long. This was today I got there at 7:40 am and finally at 11:35 I asked for my truck back with tires un-rotated and oil still not changed. In the past I have made a appointment and still ended up ended up with a 2+ hour wait for again a standard works package. I get it Saturdays are busy however half of the time they are open and they still can’t get my oil changed. Seeing as this is a ongoing problem not only from my experience but the repeated reviews I would hope that management could staff for oil changes on Saturday’s to meet demand. Only reply I got back from dealership said the new construction was not helping and they were aware of the problem. Very poor customer service. More