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1,975 Reviews of Mall of Georgia Ford - Service Center
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November 08, 2024
Screwed me over on warranty. They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they coul They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they couldn't rebuild it I had to replace it for 7500$. You have lost a customer that has bought 3 trucks there. Your loss as I'm about to buy a new truck. More
by newman.richarda
Verified CustomerEmployees Worked With
Persons not on list
November 07, 2024
I was told a shuttle would take me to my office when I booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttl booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttle recipients. After checking in, the service agent told me a shuttle was not available at the moment and he would come get me in the waiting room. I waited more than an hour without any contact from the service department or any updates on the shuttle service. I was forced to make other arrangements after waiting over an hour. If there are shuttle stipulations or schedules, it should be communicated when someone makes an appointment and chooses to accept the service. I chose this location specifically for that benefit. More
by Dg
Employees Worked With
November 06, 2024
CHANGED OIL TWICE IN F250 OVER A YEAR AND NEVER REPLACED THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED RE THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED REPLACING? DUMB DOWN STUFF IN MY OPINION More
by SHANNON48
Employees Worked With
SERVICE DEPT
November 06, 2024
STRIKE THREE! Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my wor Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my work truck. I brought the truck back in, after weeks of driving with my engine light on and a negative review that was read and responded to with promises, some of which were kept. That was AFTER an incident that could have very easily caused a very serious crash. Round two, I had no work truck for the better part of a week. I lost much more money than these stinking repairs cost, even though I was handed a small monetary compensation, the fact remains that I must be without my work truck AGAIN, FOR THE THIRD TIME over the same xxxx repair!!! I'm so frustrated that I don't even know what to do anymore. Who can you trust if your favorite dealership of nearly 20 years treats you like insignificant garbage? I guess the fact that I could've died from the initial incident when the truck dropped into 3rd gear at a high rate of speed was not enough to make this issue a priority. It certainly doesn't help that Ford Motor Company has reportedly instructed dealerships to not treat this 'recall' seriously unless there is a problem. I guess death might make this a serious problem? I guess we'll wait and find out. Meanwhile, does anyone know where a decent Ford dealership is near Buford GA? P.S. Whomever responds to these reviews, you needn't bother with this one. You responded to the last two reviews by telling me that a person no longer employed by Mall of Georgia Ford would be getting back to me. You gave me an email address that nobody was checking! One hand doesn't even know what the other hand is doing at MOG Ford! Next stop, FoMoCo More
by dmhenley
Employees Worked With
David, the FORMER service dept. manager, go figure
November 05, 2024
Took my 2019 F350 Platinum in for an alignment. They told me there were some recalls, ok no problem. The truck still pulls left and they didn’t complete the recalls correctly. Went back for a secon They told me there were some recalls, ok no problem. The truck still pulls left and they didn’t complete the recalls correctly. Went back for a second time. I was told I’d get a call back regarding the issue. Still waiting on that call. More
by CHRISTIAN45
Employees Worked With
November 04, 2024
Show me a truck knowingly. It had engine problems. , not ever letting me start the truck.went to look at truck setting out front running went to buy truck. Setting out front-r It had engine problems. , not ever letting me start the truck.went to look at truck setting out front running went to buy truck. Setting out front-running.my son Went to pickup truck,same thing. Never let me start the truck when engine was cold Talk to previous owner said they knew of the problem. They will not do anything about it. Bad look. Poor. Customer service. Still trying to get them to do something. Maybe they will come through and fix my truck. They check my truck out. They wanted $4000 to fix bad look. The engine only makes noise when it has sat for a while and you start it up. Doesn't do it when it is warm They tell me it was cam, spacers. the service guy said no way It just started doing that. The previous? owner said that's why he traded it More
by Rex Harrison
Employees Worked With
Everyone
October 30, 2024
The staff was very very efficient understand my issues and necessity, so they could propose a very good deal for everyone. and necessity, so they could propose a very good deal for everyone. More
by Marcos
