Mall of Georgia Ford - Service Center

Service was performed on truck and they suggested a couple of things that needed to be done. One was cabin filter and it had been replaced. They offered two more items but did not explain what was invo couple of things that needed to be done. One was cabin filter and it had been replaced. They offered two more items but did not explain what was involved so I declined. I like to know what I will get if I choose the service More

Consistently good work, fair prices, and friendly team members. Rarely have I encountered an issue in the last 7 years. When I did, the team jumped through hoops to make it right. members. Rarely have I encountered an issue in the last 7 years. When I did, the team jumped through hoops to make it right. More

I can't say that I've had a bad experience with everyone in the service department, but as far as my overall experience, it's been a nightmare. To sum it up, I've taken my 2019 f150 up there eight times. Si in the service department, but as far as my overall experience, it's been a nightmare. To sum it up, I've taken my 2019 f150 up there eight times. Six times under warranty. From the very first time I've had it there I've voice my concerns with the rear end. I am not a mechanic, so I could not properly diagnose the issue, but knew where it was coming from and had some leaking. The first visit, they said it was a bad seal. Being that it only had 14k miles I found that hard to believe, but the replaced under warranty. Unfortunately, that did not resolve the issue. Still leaked, still clunked, and still felt like it was always in 4 wheel drive. After a few more visits with no services preformed and having been told everything seemed normal, I gave up. At this point, they've had my truck at least four times, over a week each time, and only preformed one service. I could not afford to keep giving up my only means of transportation anymore. Fast forward to today, 75k miles later. I'm about to pay another shop $3600 for a new rear end because now my rear end is trashed, per Ford, and my warranty is expired. I wish I could say something good, but I'd be lying More

They've been fabulous each time I've gone. Much better than Gwinnett place Nissan. I've felt taken care of and heard each time I've used their service! Much better than Gwinnett place Nissan. I've felt taken care of and heard each time I've used their service! More

Horrible communication . Didn’t check / fix wind noise . Delivered car to my home two days early and locked the keys in the car. Still waiting for a service manager to call m Didn’t check / fix wind noise . Delivered car to my home two days early and locked the keys in the car. Still waiting for a service manager to call me . Will never be back More

Excellent service, very attentive and good weather. I always use that place, I love it. I always use that place, I love it. More

I love the incredible customer service that I receive here every time. They are the best! here every time. They are the best! More

Excellent service, very attentive and good weather. I always use that place, I love it. I always use that place, I love it. More

Disappointed that having the recommended transmission flush and fill created the transmission issue but glad it was able to be resolved. Also glad it was under warranty and I was given a loaner vehicle. flush and fill created the transmission issue but glad it was able to be resolved. Also glad it was under warranty and I was given a loaner vehicle. More

Took truck in for 3 items: 1) oil change and tire rotation; 2) recall for a software update; 3) address an issue with my only 1 year old new truck and battery drains forcing it to a “deep sleep”. Th rotation; 2) recall for a software update; 3) address an issue with my only 1 year old new truck and battery drains forcing it to a “deep sleep”. This is a known issue on Maverick Hybrids. They said battery was fine (sure because I just drove 20 miles to the dealership) and to “simply drive more” to keep the battery charged. This is NOT a solution! It’s a xx answer instead of putting in the correct AGM battery. #1 & #2 were handled fine. More