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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,038 Reviews
Call Service Center (678) 515-9339

2,038 Reviews of Mall of Georgia Ford - Service Center

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December 26, 2024

Great service department. Stephanie was great and gave me all details of what needs yo be done. More

by Thelegendwj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Dec 27, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our service department. Stephanie takes pride in providing clear and thorough explanations, and we’re glad she could assist you. If you have any additional questions or need further assistance, please don't hesitate to reach out!

December 26, 2024

Excellent dealership, very well organized, friendly staff...will continue to use your service center. Spent 50 years career in Auto/Commercial Truck Industry, Mall of Georgia Ford is the best I have se More

by TEPFER5766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 27, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience at Mall of Georgia Ford. Our team strives to maintain a well-organized and friendly environment, and it's wonderful to know that our efforts made a lasting impression on you. We are committed to providing exceptional service and ensuring every customer feels valued and satisfied. We're delighted that you plan to continue using our service center! If there's anything more, we can do for you, please don’t hesitate to reach out. Thank you once again for your review, and we look forward to seeing you again soon!

December 23, 2024

Friendly & Helpful Staff. No pressure saying when I can my truck in for service! Stephanie is my Service Advisor and she has always been honest and helpful. More

by tammymeeks18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in Service Department
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our staff and that Stephanie, your Service Advisor, has been helpful and honest. We strive to provide a pressure-free environment, and it’s wonderful to know that we’ve met that goal for you. We look forward to serving you again in the future!

December 22, 2024

Mall of Georgia Ford personnel is committed to the best customer service and always exceed my expectations. More

by a.ortega1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had interaction with several employees, don’t remember the names. Excuse me about that.
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your outstanding review! We are thrilled to hear that the Mall of Georgia Ford team consistently meets and exceeds your expectations. Providing exceptional customer service is our top priority, and it’s wonderful to know that our efforts have made a positive impact on your experience. If there’s anything more, we can do for you or if you have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future!

December 22, 2024

This is the second time I brought my vehicle in for service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experienci More

by yesihelg
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We truly apologize for the ongoing issues with your vehicle and for the lack of communication throughout the service process. We understand how frustrating it must be to experience the same problem multiple times, especially when the issue is not being duplicated during the service visits. We take your concerns seriously and want to ensure that we address this properly. To further assist, please contact Scott Tackabury at Stackabury@vtaig.com, who will be able to provide more clarity and ensure your concerns are handled efficiently. We appreciate your patience and look forward to resolving this for you.

December 22, 2024

Mall of Georgia Ford dealership have the best service center and I feel they repair my car really good and every time I went there More

by fasiltad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors and almost most of them
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic review! We’re so pleased to hear that you’ve had consistently positive experiences with our service center at Mall of Georgia Ford. We take great pride in providing high-quality repairs and excellent customer service, and we appreciate your continued trust in us. We look forward to assisting you again in the future!

December 20, 2024

The oil filter was not tightened properly and was leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost a More

by bigcarl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

December 19, 2024

Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been kn More

by BMTUCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin in Service
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Dec 23, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve faced with your recent service. We understand how frustrating it must be to experience delays and a lack of communication. We are committed to providing a better experience and ensuring that these kinds of oversights don’t happen again. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss the situation in detail and work to resolve it as quickly as possible. We appreciate your patience and hope to regain your trust in our service.

December 18, 2024

Excellent communication and service. I love the valet car pick up and return ! The text should be better monitored on the valet More

by SOHODIVA2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser was great
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Dec 19, 2024 -

Mall of Georgia Ford responded

Thank you for your excellent review! We're thrilled to hear that you appreciated our communication and service, as well as the convenience of our valet car pick-up and return. Your feedback regarding the monitoring of texts for the valet service is valuable, and we will certainly look into improving that aspect. We strive to provide the best experience possible and appreciate your insights. We look forward to serving you again soon!

December 18, 2024

Mall of Georgia Ford was the closest dealership when my car suddenly dropped all of its oil onto my parking space. More

by lwb6284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve? Or Brian? In the service department
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Dec 19, 2024 -

Mall of Georgia Ford responded

We're glad to hear that you had a positive experience at Mall of Georgia Ford, especially during such a stressful situation with your car. Our team is dedicated to providing quick and reliable service, and it's wonderful to know that we could assist you effectively. If you need anything else in the future, don't hesitate to reach out. We look forward to serving you again

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