Mall of Georgia Ford - Service Center

Terrible service I bought a 2017 Mustang GT in September. Four months later a transmission problem. Tony told me to drop it off and they would find out, what it was. I bought a 2017 Mustang GT in September. Four months later a transmission problem. Tony told me to drop it off and they would find out, what it was. This is my only car and I asked for a loaner. Tony told me they had to diagnose the problem. At the end of the day I get a call from Tony. He tells me it will be a month before he they can fix it and to drive it with 5th gear grinding and that it won't hurt it. I call Ford and tell them the situation. They tell me that they are independently owned and operated. So Ford is telling me they don't stand behind there products. There is no management between the dealer and customer. So before you buy a Ford. Just know that they don't support the customer or there product. And they don't care how the dealership treats the customer. More

Customer no service, service rep was a smartass! Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part Service department unwilling to help with parts needed. they wanted to run diagnostics and check the entire electrical system before selling me a part. I ended up leaving and ordering the part off the internet at half the price. Part came in two days and everything works perfect. More

Everything is great BUT NOW I NEED HELP!! L I bought my 2013FORD FOCUS (pre-owned) last JANUARY 31 from MALL OF GA FORD.Everything has been FANTASTIC BUT NOW, it has been three weeks since I was I bought my 2013FORD FOCUS (pre-owned) last JANUARY 31 from MALL OF GA FORD.Everything has been FANTASTIC BUT NOW, it has been three weeks since I was there for a scheduled maintenance and YESTERDAY AS I DROVE INTO ATLANTA FOR WORK A LIGHT AND EXCLAMATION MARK CAME ON MY SCREEN THAT SAID TRANSMISSION FAULT,SERVICE NOW AND MY CAR SLOWED DOWN TO @ 30 MILES PER HOUR. Having scheduled apps that I could not cancel at the last moment, I had to wait and drive my car back home and it took me 2 hours--I JUST HAD TO BE PATIENT. Then this SUNDAY MORNING, I went on-line to make an appt or leave my name and there was nowhere to explain my situation SO I HAD TO WRITE THIS REVIEW IN HOPES THAT SOMEONE WOULD SEE IT AND CALL ME ASAP MONDAY AM AS SOON AS THE SERVICE DEPT OPENS(7:00am) so I can BRING IN MY CAR FOR AN INSPECTION BECAUSE I NEED MY CAR AND I HAVE A VERY BUSY WEEK AND I WILL HAVE TO WAIT FOR MY CAR SO I CAN GET BACK ON THE ROAD AS SOON AS IT IS REPAIRED.!! From WHAT I HAVE READ ON GOOGLE, HOPEFULLY THIS IS ONLY A FAULTY SENSOR, BUT I DON'T KNOW AND CAN'T WAIT FOR SOMEONE TO CALL ME IN THE AM, MONDAY, FEB 6th!! PLEASE CALL ASAP!!!!THANK YOU---PAUL STEPHEN CARDER,404-408-1115 More

AC Core Service I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, For I wanted to write this review to recognize exceptional service. I have owned many cars in my life and I have received acceptable service from BMW, Ford, Audi, etc. I have owned my 2015 Mustang GT from Mall of GA Ford. I was pleased with my sales experience but I knew that service is a completely different section of the dealership, so I was a bit worried about what I might expect. I was introduced to my service advisor, Sterling Oliver back in June of 2015 and I have visited him ever since. These days nothing is simple, but Sterling and Mall of GA Ford makes this aspect of my life easy. I am a very high stress person about my car. I hear a lot of horror stories about dealership service but I have never seen that with this service center. Sterling not only makes it simple, it gets fixed and it gets fixed right the first time. He is the face of the service center so I must also thank those behind the scenes. The service techs, service managers, everyone is the process has earned my trust. I belong to a large Mustang car club and I often hear horror stories from other dealerships and people that have to take their car back 5 times to get an issue fixed, I consider myself thankful to be partnered with Mall of GA Ford and Sterling. I have come to consider this dealership like family and certainly consider Sterling to be a trusted member of my extended family! Kudos to Mall of GA Ford for hiring professionals and giving them the tools to be successful. I look forward to buying future cars from you and continuing to use Sterling for all of my service needs! Todd Martin More

Poor service department POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electric POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again. More

Complete idiots First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely differ First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come the back the next morning and pick it up. No thanks. I'll take my business elsewhere from now on. More

Epic Fail. Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechanic?" NO... Same story as almost every place you go to these days. They don't care about you or your vehicle. Just the money they make by scamming you cause you don't know without regard for any importance you may have for your own goddamn vehicle. Sad. Mall Of Ga. Ford Is Very Not Recommended. More

Quick and Easy Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me check Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me checked in quickly. Vehicle was ready about 30-35 minutes after being checked in. I will return for my next service. More