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1,975 Reviews of Mall of Georgia Ford - Service Center
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June 18, 2013
The staff is incompetent. The only competent person I dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the runaround. Left messages for general manager and his assistant and STILL have never received call back....after 2 plus weeks. Took my car in for warranty repair and the service department gave me the run around as well. These people are incompetent. Very disorganized and misleading in every conversation. While getting my warranty repair, I was pushed to the front of the line and then heard service advisors saying "this is bull"$&*" about me getting service first. Wow- how unprofessional. The service advisor tried to make me feel like he did me a favor when he's really doing his JOB. He told me he did it for me and that his coworkers were mad at him. I don't care! Then... to take it in again when I had an appointment for the repairs to be done- they hadn't ordered the part they needed...but they're doing me a "favor" once again. The service manager was condescending , argued, and interrupted me when I spoke. It wouldn't be surprising if this dealership went under because every step of the way---it has been headache after headache. Wishing I had bought my car elsewhere! I'm sure any response to this will be as argumentative as every other conversation I've had with every other associate. More
by Seriouslyirritated
Employees Worked With
Erik Conley
April 15, 2013
I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... bu displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasn’t hearing any strange noises but just figured it was time that my brake-pads should be replaced. -30 minutes after them looking at my truck, a representative was explaining to me that I had completely destroyed my brake-pads AND rotors. -Because I went in for “routine” maintenance and take great care of my vehicle, I thought it was strange that my brakes were that bad. After questioning the technician, and being given a $1700 “invoice” that was written *on a post-it-sticky-note*- I decided to get my vehicle straight home, the rep warned me that it would be dangerous to leave the dealership. I was also told, before I left, if I would let them use generic parts, the cost could be dropped to ~$1300. Still, I made the decision to drive my truck straight home and get another mechanic to come out to my house and give me a second opinion. The next day when a different mechanic came out, he pulled all four wheels and tires (according to him Ford had bolted the wheels back WAY too tight) and told me that it was “near time to change the brake-pads but they were not even all the way worn.” He assured me that NO damage was done to the rotors and the “routine maintenance” I was initially hoping to have done, was all I needed. I hope that Fords attempt to SCAM me out of $1400 and my detailed review of the situation, will discourage anyone from going there and letting them have a field-day with your wallet and hard earned money. More
by HAS24
Employees Worked With
Shannon
August 09, 2011
Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a “with you to the end” attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It may have gotten fixed last Friday 8/5/2011, but the only way it got to the point is because I made it happen. More than 50 total phone calls, emails and service visits later and it may finally be fixed only because I “harassed” them into fixing it, to use their words. If is very possible that the issues are actually Ford’s problem, but the fact is that I bought the vehicle from the dealer, not from Ford, and I expect the dealer to stand behind it no matter who’s problem it may be. I experienced an attitude of “don’t bother me” and a sense of “I don’t have time for this” from service advisers to the general management level. Not one employee went out of their way to make this right. I will admit that when I escalated this to Ford “Customer Care”, it didn’t get any better, but I will save those comments for the proper forums. A clarifications to the above, the dealer did perform an update that may have fixed the issues as stated above and did perform an oil change at no cost to help with the situation. A little late, but a sign of at least trying to make things right. A Ford employee (not a dealer employee) did take offence to what was stated above, although I very much understated the situation and didn’t go into the details of what we have really been thru in 9 months and she took the situation from really bad to even worse, so you bet I will address this in the proper places on the internet. Funny thing is that I tried for 173 minutes(several phone calls)today to get in touch with someone at Ford that may really care about our situation and was road blocked at every turn, it always came back to the same person that obviously doesn’t care about us. Bought my first Ford in 1981 even before I had a license, I have owned many and driven many as work vehicles, because of the lack of customer care, this will be the last Ford I buy. More
by mfarus
Employees Worked With
Various
February 17, 2011
Joel jumped all over our problem on his 1st day of work with Mall of GA Ford. We have attempted to get an unresolved issue fixed for months with the service manager prior to Joel and had gotten nowhere. with Mall of GA Ford. We have attempted to get an unresolved issue fixed for months with the service manager prior to Joel and had gotten nowhere. Joel pushed the issue with Ford and made them commit to my demands of changing out a part that has of now not resurfaced. he called me every day with an update until he got the OK to perform the work. Jim More
by romainej
Employees Worked With
Joel Hall
February 15, 2011
Dear Sir: I was impressed with the service and the Dear Sir: I was impressed with the service and the personnel when I was at your service department today. My appointment was because my check engi Dear Sir: I was impressed with the service and the personnel when I was at your service department today. My appointment was because my check engine light was on but I also got the “works” package today. In addition, I asked them to check my right front tire since my low tire pressure came on during the trip to the Ford Mall of Georgia. Upon arriving they called for Mark Wilson that I was there for my service. In a very short time Mark arrived and treated me like we were friends, even thought this was the first time I met him. He went over what they were going to do and then I was shown the “waiting area”. Later he came in and asked me to go with him so he could show me better what he was talking about why the check engine light was on. He explained in detail which I could easily understand why it came on and what they would have to do if it came on again. The person that was also changing my oil was very pleasant and seemed to get along with Mark. (You know, if employees are happy it makes for a better working area and better “quality”.) Mark then came in when the car was completed and took me to Gloria to “check out”. Overall it was a very positive experience. Some other comments: · Service took 2 hours from the time I arrived. Don’t know if this is the average time to do repair or not. · A salesperson by the name of Kenny, I think his name was, came into the waiting area and said a general hello to everyone. He then talked to a women customer and he was very responsive to her needs. He said he would call her and give her the information she needed. The only way it could have been better, in my opinion, would be for him to tell everyone his name and say hope everyone is being take care of any if anyone needs any help with a new/used car he would be glad to talk to them. · Waiting area was small and the “wifi area” was larger and had better chairs. While I was there only one person used that area. Maybe an idea would be to knock out that wall and make the waiting area larger and more comfortable. · Restroom could use some improvement. The top in the men’s restroom looked like it was 20+ years old and had some stains. The plunger was aside of the toilet when, in my opinion, it should have been underneath the sink and out of site. Not to the standard of the rest of the area. · When I left the plastic and paper was still in my car. This was there of course so no one driving the car would “stain” the area. However, I would have liked to receive the car the same way I left it (minor though). · The waiting area was bright enough and the coffee was free although there was no sweet and low. Why did I come to your dealership instead of going to where I bought the car? Well I did call the dealership where I bought the car and I had to call back 3 times to set up an appointment because she told me they were busy in the service department. I then had to call up to change my appointment and after trying 2 time to reach their service department she said I should call back in 10 minutes because they were probably busy. Well enough is enough and I called you for my service and you answered the first time and I set up the appointment and it was a pleasant experience. General comments: One woman was there and she was there since 8:00 because she said she came back because they didn’t have the part when she came in yesterday but she then found out that they couldn’t get the part until 10:30am today. While, maybe she should have know that before she came in for the service. I will get my service there in the future because of Mark Last Comment – Think about bringing a new car (you choose) down to the service area and have a salesperson come in and ask everyone there if they would like to see the new ***** outside and he would go over all the great features on this car. I know I would have gone because it does getting boring in the waiting area and in my opinion, its good customer service. What makes customers come back? Many reasons but this also could be one of the reasons. Neal More
by acenp271
Employees Worked With
Mark Wilson
