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2,046 Reviews of Mall of Georgia Ford - Service Center
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May 09, 2019
Wowed!!!! We received the BEST customer service from everyone! My husband tagged along and I had told him what a great service department this dealership had We received the BEST customer service from everyone! My husband tagged along and I had told him what a great service department this dealership had provided on an earlier visit. We moved here from Texas and he was very impressed from the gentleman who greeted us to the service man to the courtesy driver to the receptionist and to the checkout desk. He said that he didn’t think anyone there could give bad customer service. What a compliment. Thank you. Laura and Gary McCarter More
by Lbushmc
Verified CustomerEmployees Worked With
Don’t remember names
May 09, 2019
4.7 ReBuild Great Work Great Customer Service .. Awesome Service Mr. Cunningham and Mr. Greene. From start to finish. They were kind and patience. Very helpful.Knowledgeable, and timely.. Super Awesome Service Mr. Cunningham and Mr. Greene. From start to finish. They were kind and patience. Very helpful.Knowledgeable, and timely.. Super Great Team. Thanks More
by projectman732
Employees Worked With
Michael Cunningham, Alan Greene
May 08, 2019
The service I got ! Marlyn really did a great job on her end ! Also getten me a car to drive while in shop was good too ! The shop mechanic did a real great job the truck Marlyn really did a great job on her end ! Also getten me a car to drive while in shop was good too ! The shop mechanic did a real great job the truck drives like new now ! It being a 2005 ranger ! Thanks to every one that was involved. Tommy L . Rogers ! 💯% More
by rogers4754
Employees Worked With
Marilyn Muir
May 07, 2019
Quick service I have been coming to Ford for 6 years now..I am always pleased with service! I love the app. that allows me to schedule my services I have been coming to Ford for 6 years now..I am always pleased with service! I love the app. that allows me to schedule my services More
by danawms1
Employees Worked With
Danny
May 07, 2019
Customer Service I love recently took my car in for an oil change. There were some complications after my car was serviced, and I had to leave my car overnight. The se I love recently took my car in for an oil change. There were some complications after my car was serviced, and I had to leave my car overnight. The service I received went above and beyond! I haven’t and never will take my car anywhere else. They are excellent and I highly recommend having your car serviced with my Ford dealership. More
by CNMERIDITH
Employees Worked With
Allen Greene
May 07, 2019
Great service Only came in for an oil change, but asked to do a check over if the entire vehicle, as the factory warranty is set to expire. No problem asking for th Only came in for an oil change, but asked to do a check over if the entire vehicle, as the factory warranty is set to expire. No problem asking for that, and all is good. Quick and efficient, with excellent communication. More
by graydawg3535
Employees Worked With
Danny Cochran
May 07, 2019
2 1/2 hrs with an appointment and nothing done Made an appt arrived on time. 2 1/2 hrs later inquired on progress. Told nothing done yet. Asked for my vehicle. No apology. Wont be back Made an appt arrived on time. 2 1/2 hrs later inquired on progress. Told nothing done yet. Asked for my vehicle. No apology. Wont be back More
by Bamaguy
Employees Worked With
None
May 07, 2019
Great service Marilyn Muir is an excellent manager. She is friendly and very helpful. She explains recommended service and helps manage cost. I trust her advice. Gr Marilyn Muir is an excellent manager. She is friendly and very helpful. She explains recommended service and helps manage cost. I trust her advice. Great asset to Ford. More
by mjgillen100
Employees Worked With
Marilyn Muir
May 06, 2019
Worst service center I’ve ever been to. I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took a I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took about an hour and half which is fine. My issue is that after they finished my oil change they put my car on the rack to check the alignment. The lady told me my car was on the rack and it would only take about 20 min. An hour goes by and I get up and see my truck parked outside the service garage. At this point I assume my truck is ready and ask what the hold up is. Come to find out they took my truck OFF the alignment rack and serviced who knows how many cars before mine, when mine was already on the xxxx rack!! I don’t know if some of the other service reps bullied their customers in front of me or what happened, but the point is I’ll never return to that service center again. The service rep did give me my oil change for free, which was nice, but the point is I had things to do and I would’ve paid $100 just to get out on time! It is not a good look to have your customer telling their friends and family that they waited two and a half hours for an oil change that was scheduled A WEEK IN ADVANCE!!! More
by Paulwilson425
Employees Worked With
Thought her name was Katelyn?
May 06, 2019
Great Service Very professional, kept me updated with status courteous, concerned about vehicle condition and my requests were met. Very rapid with results. Genui Very professional, kept me updated with status courteous, concerned about vehicle condition and my requests were met. Very rapid with results. Genuine interest in completing. More
by Throndor
Employees Worked With
Matt
