Mall of Georgia Ford - Service Center

This was the worst experience I've ever had with any business. They really could care less about you. I will never take any of my vehicles here ever again. My check engine light came on three weeks ago. business. They really could care less about you. I will never take any of my vehicles here ever again. My check engine light came on three weeks ago. I dropped my car off and it takes them two days to call me back saying the transmission is broken. Another five days pass and I stop by to get a parking pass out of my car. While I'm there I ask what was broken. The service adviser says they haven't even looked at it and it could be another week or two before they even get to it. This contradicted what he told me over the phone and was very frustrating. I couldn't be without transportation to work that long. I ended up taking my car back and giving it Nalley Ford. Nalley Ford only took THREE HOURS! They diagnosed the issue to a software bug and did a bunch of checks to make sure there were no other mechanical issues. If I had left my car at Mall of GA Ford it would still be sitting on their lot untouched. More

Just a simple little task my Man Tony took care of me. Something I sure couldn’t figure out the oil light needed to be reset when I had the change. Something I sure couldn’t figure out the oil light needed to be reset when I had the change. More

Incomplete repair/cleanup and safety inspection items undocu Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overp Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overpriced. Replaced both front rotors and right side brake caliper only & was a rebuilt one...not new!!!! Brake fluid was drained from front lines only but was charged for complete brake fluid changeout. All lines were not drained and purged. Truck was not cleaned up afterwards. Dirty all over and grease allover right front wheel. Probably never comming back again. More

oil change Oscar, my advisor, was very helpful. I always go to him and I will continue to go to him. he makes sure everything is done properly and doesn't push m Oscar, my advisor, was very helpful. I always go to him and I will continue to go to him. he makes sure everything is done properly and doesn't push me to get things I don't need. More

Rear hatch inop Rear hatch still not repaired two attempts service adviser great service needs more training in interior repairs thank you in advance Ron Artelli Ron Rear hatch still not repaired two attempts service adviser great service needs more training in interior repairs thank you in advance Ron Artelli Ron Artelli More

Excellent service Service writer/representative was very professional and thorough. Forecasted a completed service date and followed through with updates until service Service writer/representative was very professional and thorough. Forecasted a completed service date and followed through with updates until service was done. Would recommend this dealership and service department to anyone. Promises made/promises kept. More

Worst service Worst customer service ever. They couldn’t tell me what was wrong with my car just that it would cost 600 dollars to fix it. But when asked what was w Worst customer service ever. They couldn’t tell me what was wrong with my car just that it would cost 600 dollars to fix it. But when asked what was wrong with it he said he’s not sure.. so then took it to a dealer in Pennsylvania and found it is was a 50 dollar fix and not a 600 dollar fix More

Get What You Pay For?? I paid over $700 for multiple work to be done including oil change. Less than 2 weeks after my Oil Change MSG flashes?!?!?! If this wasnt done corr I paid over $700 for multiple work to be done including oil change. Less than 2 weeks after my Oil Change MSG flashes?!?!?! If this wasnt done correctly...what else was? More

Overall it is a good experience Everything is fair enough and a 5star experience except the wait time. If you can plan to reduce wait times would be more better. Just a suggestion at Everything is fair enough and a 5star experience except the wait time. If you can plan to reduce wait times would be more better. Just a suggestion at least less wait times on a weekend. More

Marilyn is the BEST!!!! Im 45, had my share of cars and trucks, which I always purchase new. I stick the service department from the dealership I buy and have NEVER trusted a Im 45, had my share of cars and trucks, which I always purchase new. I stick the service department from the dealership I buy and have NEVER trusted a service advisor-except Marilyn! She proved me wrong. More