Mall of Georgia Ford - Service Center

A great dealership with a great service representative. Tony is my service manager of choice. Tony has been helping me for over 6 years. Excellent service with an ear to diagnose problems and follow thr Tony is my service manager of choice. Tony has been helping me for over 6 years. Excellent service with an ear to diagnose problems and follow through on all work More

Service during COVID19 I had to visit this dealer for my 15K service. To my surprise this service center is not following any guidance. I was surprised to see none of their I had to visit this dealer for my 15K service. To my surprise this service center is not following any guidance. I was surprised to see none of their employees were using any protective gears. No gloves, no masks etc. They treated me and my car just as in any normal day. You have to be careful if you are planning to visit this service center. More

Marilyn helped me get my oil changed plus some other items checked. She is always on top of things for me. She is also good in explaining items needed to be serviced. items checked. She is always on top of things for me. She is also good in explaining items needed to be serviced. More

I was greeted by a friendly and professional staff when I brought my F150 in for warranty work. My Service Advisor met with me and we discussed the issues I was having with my vehicle. I actually felt like h brought my F150 in for warranty work. My Service Advisor met with me and we discussed the issues I was having with my vehicle. I actually felt like he cared about my transportation predicament. He provided me with a loaner vehicle which was equal to my truck that was being serviced. Not some little compact car that would fit into the back of my truck. I also asked my Advisor if he'd look at my blinker which had a fast blink, this normally means there's a burned-out lamp. He said he'd take care of it and I'd have my truck back by the end of the week. Take into consideration this service is being done during the coronavirus pandemic. Half of the service staff and mechanics were staying home and there were parts that had to be ordered and delivered to the dealership. So I was prepared for this to take longer than what the Advisor had promised me. Friday afternoon I received a call from the sevice department telling me my truck was fixed and ready to go...exactly when it was supposed to be. I returned the loaner and was given paperwork for the service. I was expecting to pay a small balance because of the blinker which is typically not covered under the manufacturer's warranty. Surprisingly there was a zero balance due. The Advisor met with me and explained the work that was done stating that it was running great. I was done with the paperwork, had my keys and out of the dealership within 10 minutes of arriving. I was anxious to get behind the wheel because I've heard "we fixed it" and "it runs great" many times before only to find out a mile down the road that the vehicle is in worse shape than before it was dropped off. But this time I was pleasantly surprised. My truck was running great, the blinker was working and the interior was clean and sanitized. Overall I would rate this service experience a 10 out of 10...which almost never happens. Mall of GA FORD's Service Department did an awesome job. I have told my family and friends about my experience and would highly reccomend them. Thank You Mall of GA FORD! GREAT JOB!👍 More

It is with heart felt appreciation that I take this opportunity to thank my service advisor Marilyn for her professionalism and providing me with excellent customer service during my consultation with opportunity to thank my service advisor Marilyn for her professionalism and providing me with excellent customer service during my consultation with her. Thanks again Marilyn and team at Mall of Georgia Ford for listening to my concern, Oral C. More

Service was horrible they overcharge!!My car problem was Service was horrible they overcharge!! My car problem was mid diagnosed! I went to a used parts dealer and got the part I needed for $40 it would hav Service was horrible they overcharge!! My car problem was mid diagnosed! I went to a used parts dealer and got the part I needed for $40 it would have cost $1500 at this dealership! Rip offs!! I will not recommend yo anyone I know!! Mike even suggested that I trade it in!!! Can you believe that bull—//!!! More

Tony my Service Manager is and has always handled my maintenance very well. He has always taken care to quickly have my 2013 F150 pickup Service done correctly. maintenance very well. He has always taken care to quickly have my 2013 F150 pickup Service done correctly. More

I was in the office the week prior with in my 36000 miles for an oil change. We noticed the next week there was a space in the glove box and took it in to Bufford for. We were made to believe that we purchas for an oil change. We noticed the next week there was a space in the glove box and took it in to Bufford for. We were made to believe that we purchased a platinum number to number warranty through ford. They explained that it was not covered and it would cost almost $800 dollars to repair. No options or attempt to repair the only option was replacing. We felt they could have worked with us but they declined to do so. More

I was very happy with the service I received and I would recommend them to everyone I know. Very happy with the service. Great job recommend them to everyone I know. Very happy with the service. Great job More

Very friendly and knowledgeable staff. The waiting area is clean and inviting with free snacks. All work on my vehicle was completed as promised and the cost was more than reasonable. is clean and inviting with free snacks. All work on my vehicle was completed as promised and the cost was more than reasonable. More