Mall of Georgia Ford - Service Center

Oil change Service center needs to add fast lane for oil changes on Saturday. Sales volume would increase in the service area. Customer would appreciate it as we Service center needs to add fast lane for oil changes on Saturday. Sales volume would increase in the service area. Customer would appreciate it as we are not preplanners More

Best service dept , shuttle service Awsome service .. Picked me up and dropped me off. Super friendly and informative. Informed me of future repairs and didn't charge me including me com Awsome service .. Picked me up and dropped me off. Super friendly and informative. Informed me of future repairs and didn't charge me including me comprehensive diagnostic More

Good customer service. Loaner vehicle should be provided for extensive service. Add quiet space for customers who don't want to hear television. A space to work, study,or re Loaner vehicle should be provided for extensive service. Add quiet space for customers who don't want to hear television. A space to work, study,or read. More

Appointment for oil change I was there for an oil change, had an appointment and waited 3 hours and my car had not even been looked at yet. That is way too long to wait for an o I was there for an oil change, had an appointment and waited 3 hours and my car had not even been looked at yet. That is way too long to wait for an oil change with an appointment!!! More

They can not multitask I came in with 2k miles on my new truck. Several 8ssues already. They replaced the rear sensor and light assembly, and a couple minor things under war I came in with 2k miles on my new truck. Several 8ssues already. They replaced the rear sensor and light assembly, and a couple minor things under warranty. Then they couldn't figure out the technology issue, so they did a hard reset and claimed it was fixed. Part of my issue already stated that if you do this it takes up to 4 days to break again. They refused to accept the issues, and they are ongoing. Also, their rental car service decided not to pick me up, and then put me into a subcompact car. I am 300lb, do the math. More

Going the extra mile with David Gonzalez Had fairly serious service problems and David Gonzalez solicited help from GM for being a loyal customer. He was able to get the repairs made at a dis Had fairly serious service problems and David Gonzalez solicited help from GM for being a loyal customer. He was able to get the repairs made at a discounted rate and managed the entire process perfectly. More

Very long oil change Went in for oil change and left about four hours later. Had a 7am appointment and they were done about 11 am. Slooooow service. Happy with wor Went in for oil change and left about four hours later. Had a 7am appointment and they were done about 11 am. Slooooow service. Happy with work done it just took way to long. More

Excellent Service My car would not crank and after calling the service department they recommended it to be towed by their Road Assistant service. Once towed in they co My car would not crank and after calling the service department they recommended it to be towed by their Road Assistant service. Once towed in they communicated and had my car ready the next day. The waiting area is clean and has snacks while you wait. They are very busy but are usually always friendly. Matt was the one who helped me and he did everything he could to make sure I left happy. More

Out of towner Only received 1 key when I bought truck and then temporarily moved to Georgia and called dealer where I bought truck and they contacted Mall of Georgi Only received 1 key when I bought truck and then temporarily moved to Georgia and called dealer where I bought truck and they contacted Mall of Georgia Ford that agreed to get key and program key for my truck giving me 2nd key fob that I needed. Great friendly folks that helped an out of towner out. More

Service tech was great Alan Greene was a great service tech. He made my experience awesome by dealing with an unresponsive warranty company and keeping me updated each day. Alan Greene was a great service tech. He made my experience awesome by dealing with an unresponsive warranty company and keeping me updated each day. He listened to the issues I was having and got everything fixed. He even assisted me with another issue after I got the car back finally. More