Mall of Georgia Ford - Service Center

The service manager and his team are excellent to work with. They have been very helpful taking care of issues with my truck. Great experience. with. They have been very helpful taking care of issues with my truck. Great experience. More

Great Customer Service. Top Notch Dealer. Travis was professional and knowledgeable about restoring my Explorer. Updated me by phone throughout the entire process and sent an alert so I’d know when my v professional and knowledgeable about restoring my Explorer. Updated me by phone throughout the entire process and sent an alert so I’d know when my vehicle was ready for pick-up. More

No interest in using your service or dealership due your standard poor business practices. Efforts of luring and misleading customers.. Do not call or contact us please. standard poor business practices. Efforts of luring and misleading customers.. Do not call or contact us please. More

The Service Dept has Great Customer Service. And I don't feel like a number there. Sterling is Amazing and Bob My Service advisor does a great job too. I would Recommend Mall of Georgia Ford Service to Anyb feel like a number there. Sterling is Amazing and Bob My Service advisor does a great job too. I would Recommend Mall of Georgia Ford Service to Anybody. And I live and drive from DAWSONVILLE just to have my car serviced. I can't say Enough about how Great of a job Sterling does. Sterling was my service advisor when I got my car. You don't find that everywhere. I thank him for the excellent customer service and caring attitude he has every time I come in. More

Service appointments are easily made at convenient times. The service advisors are very courteous and professional. The service technicians are very thorough and the work was completed in a timely and profes The service advisors are very courteous and professional. The service technicians are very thorough and the work was completed in a timely and professional manner. More

My first visit to your service center was awesome thanks to Marilyn! She kept communication open the whole time my car was in service leading to a stress-free experience. She even made sure I was able to le to Marilyn! She kept communication open the whole time my car was in service leading to a stress-free experience. She even made sure I was able to leave with my car same day (I had a late appointment). You're the best! More

Very poor personal skills at this location. Long wait times for help with only three customers in the building. Now I’m so glad that I didn’t buy my Explorer Sport from them. I would not refer anyone to times for help with only three customers in the building. Now I’m so glad that I didn’t buy my Explorer Sport from them. I would not refer anyone to this dealership. More

Tony Owens in Service Dept is great to work with when I bring my Mustang in for service or repairs. He is on it and my car is ready when he says it will be. Very professional. I will be a repeat customer bring my Mustang in for service or repairs. He is on it and my car is ready when he says it will be. Very professional. I will be a repeat customer More

Long wait for service. Plan on leaving vehicle for at least a day. Not willing to stand behind defective compressor on Ford Escape only 5K out of warranty period. least a day. Not willing to stand behind defective compressor on Ford Escape only 5K out of warranty period. More

Service was great 👍 the entire staff doing the process made the buying process a great experience. My sales man made everything come together doing the best sale process ever. made the buying process a great experience. My sales man made everything come together doing the best sale process ever. More