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1,850 Reviews of Mall of Georgia Ford - Service Center
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May 07, 2019
Great service Marilyn Muir is an excellent manager. She is friendly and very helpful. She explains recommended service and helps manage cost. I trust her advice. Gr Marilyn Muir is an excellent manager. She is friendly and very helpful. She explains recommended service and helps manage cost. I trust her advice. Great asset to Ford. More
by mjgillen100
Verified CustomerEmployees Worked With
Marilyn Muir
Helpful May 06, 2019
Quick service I have been coming to Ford for 6 years now..I am always pleased with service! I love the app. that allows me to schedule my services I have been coming to Ford for 6 years now..I am always pleased with service! I love the app. that allows me to schedule my services More
by danawms1
Employees Worked With
Danny
May 06, 2019
Worst service center I’ve ever been to. I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took a I waited two and a half hours for an oil change that was scheduled a week in advance AND that I showed up to 30min early! The oil change itself took about an hour and half which is fine. My issue is that after they finished my oil change they put my car on the rack to check the alignment. The lady told me my car was on the rack and it would only take about 20 min. An hour goes by and I get up and see my truck parked outside the service garage. At this point I assume my truck is ready and ask what the hold up is. Come to find out they took my truck OFF the alignment rack and serviced who knows how many cars before mine, when mine was already on the xxxx rack!! I don’t know if some of the other service reps bullied their customers in front of me or what happened, but the point is I’ll never return to that service center again. The service rep did give me my oil change for free, which was nice, but the point is I had things to do and I would’ve paid $100 just to get out on time! It is not a good look to have your customer telling their friends and family that they waited two and a half hours for an oil change that was scheduled A WEEK IN ADVANCE!!! More
by Paulwilson425
Employees Worked With
Thought her name was Katelyn?
May 06, 2019
Great Service Very professional, kept me updated with status courteous, concerned about vehicle condition and my requests were met. Very rapid with results. Genui Very professional, kept me updated with status courteous, concerned about vehicle condition and my requests were met. Very rapid with results. Genuine interest in completing. More
by Throndor
Employees Worked With
Matt
May 06, 2019
Oil change I take my car there every time, they are great people & do friendly fast service. This dealership is reasonable & I love the rewards program, thanks. I take my car there every time, they are great people & do friendly fast service. This dealership is reasonable & I love the rewards program, thanks. More
by mshadden
Employees Worked With
Steven , Chaz King
May 05, 2019
Great service Alan my service advisor is wonderful. And Sterling who I upper management for service and will do his best to help if he can.butt Alan is Johnny on th Alan my service advisor is wonderful. And Sterling who I upper management for service and will do his best to help if he can.butt Alan is Johnny on the spot when it comes to getting my car in and out in a timely manner. I have No problem driving an hour to get my car serviced even just an oil change. Thanks for all you do More
by manicely
Employees Worked With
Alan Greene and Sterling
May 04, 2019
Oil change and recall service I called and spoke with Matt, he said I could bring the truck in between 7:30 and 9. So I arrived and left the truck a half day and the service was co I called and spoke with Matt, he said I could bring the truck in between 7:30 and 9. So I arrived and left the truck a half day and the service was completed with excellence More
by RAY51
Employees Worked With
Matt
May 04, 2019
Oil change Mr. Greene has excellent customer service, he was very knowledgeable and helpful when it came to my truck. He gave me his suggestion on what I should Mr. Greene has excellent customer service, he was very knowledgeable and helpful when it came to my truck. He gave me his suggestion on what I should do to maintain my truck and what order I should get them done . Thank you ford mall of ga for a welcoming and helpful experience. -Alston More
by FordF1502013
Employees Worked With
Alan Greene
May 04, 2019
Mall Of Georgia Ford I always take my car to The Mall Of Georgia Ford. Great customer service, all employees always smiling with conversation. Then they have great coffee I always take my car to The Mall Of Georgia Ford. Great customer service, all employees always smiling with conversation. Then they have great coffee and muffins, bagels etc.. while you wait. Pleasant atmosphere ! Continue your great service SLB More
by SHERISEHAMLETT9
Employees Worked With
Oscar Lovera
May 03, 2019
So Far So Good First time service for new far. Everything went as promised and planned. Will be going back again. Matt kept me informed of status and what was going First time service for new far. Everything went as promised and planned. Will be going back again. Matt kept me informed of status and what was going on More
by mcompton94
Employees Worked With
Matt
