Mall of Georgia Ford - Service Center

This was all warranty work. Tony in Service did a great job taking care of my wife’s 2018 Ford Explorer. Tony made sure the seat was sewn back well. And trim piece was replaced o Tony in Service did a great job taking care of my wife’s 2018 Ford Explorer. Tony made sure the seat was sewn back well. And trim piece was replaced on passenger door. Thank you More

Excellent Service Fast service, quick availability, prompt response once the appointment was made, and great waiting area. I have used the service center twice and hav Fast service, quick availability, prompt response once the appointment was made, and great waiting area. I have used the service center twice and have had a good experience both times. More

Went in for a new key I called to get a price to have a new key made. I just got off the phone with a locksmith, his price was $169. Knowing the dealership always charges t I called to get a price to have a new key made. I just got off the phone with a locksmith, his price was $169. Knowing the dealership always charges the max, I called anyway. Oscar gave me a price of $135. I asked if I needed an appointment or can I just stop in. I was told it was dead, c'mon in, it will take about an hour. In the hour it took me to get there, it got very busy for Oscar. Alan stepped up and took care of me. One hour turned into two hours. Alan was apologetic, the mechanic was having trouble logging into their computer system. A while later, Alan came out and told me we had a problem. They cut a key with the fob built in, when my key was separate from the fob. Alan explained that there was about a $100 difference, and I explained that I wasn't going to pay it. Alan left and when he came back, he said we were all set. Instead of eating the whole cost of the miscut key, and cutting me just the key, he gave it to me for the price I was quoted. They did the right thing, without me having to fuss. It was the right business decision, and it got them a 5 star rating because of it. I'm sure the parts department wasn't happy, but I was. More

Had a service The service is always fast and reliable. I can not find any reason to go to a different place get my car done. Keep up the great works guys! The service is always fast and reliable. I can not find any reason to go to a different place get my car done. Keep up the great works guys! More

Perfect Service. Oscar Lovera was very straight forward and clear about the issues I had with my vehicle. I was getting constant communication which kept my mindset at Oscar Lovera was very straight forward and clear about the issues I had with my vehicle. I was getting constant communication which kept my mindset at peace. I would recommend Oscar first before anyone else on staff! More

Replacement of sunroof glass. Very good service. Our service representative, Alan was exceptional with an unusual problem and dealing with ford to solve our warranty claim. We are Very good service. Our service representative, Alan was exceptional with an unusual problem and dealing with ford to solve our warranty claim. We are quite pleased. More

Quick service time I called the day before and was easily able to schedule for a brake job and oil change the next morning. The price he quoted was accurate and it was r I called the day before and was easily able to schedule for a brake job and oil change the next morning. The price he quoted was accurate and it was ready when I came to pick it up. No issues. More

Alan Green is the best service technician I have ever worked with. I am going to purchase a new 2020 King Ranch because of him. service technician I have ever worked with. I am going to purchase a new 2020 King Ranch because of him. More

Marks opinion Oscar did a great job along with the techs working on my truck.Tony Owens also was very helpful great service center.. Shuttling to enterprise was ver Oscar did a great job along with the techs working on my truck.Tony Owens also was very helpful great service center.. Shuttling to enterprise was very fast More