Mall of Georgia Ford - Service Center

Rear hatch inop Rear hatch still not repaired two attempts service adviser great service needs more training in interior repairs thank you in advance Ron Artelli Ron Rear hatch still not repaired two attempts service adviser great service needs more training in interior repairs thank you in advance Ron Artelli Ron Artelli More

Excellent service Service writer/representative was very professional and thorough. Forecasted a completed service date and followed through with updates until service Service writer/representative was very professional and thorough. Forecasted a completed service date and followed through with updates until service was done. Would recommend this dealership and service department to anyone. Promises made/promises kept. More

Worst service Worst customer service ever. They couldn’t tell me what was wrong with my car just that it would cost 600 dollars to fix it. But when asked what was w Worst customer service ever. They couldn’t tell me what was wrong with my car just that it would cost 600 dollars to fix it. But when asked what was wrong with it he said he’s not sure.. so then took it to a dealer in Pennsylvania and found it is was a 50 dollar fix and not a 600 dollar fix More

Get What You Pay For?? I paid over $700 for multiple work to be done including oil change. Less than 2 weeks after my Oil Change MSG flashes?!?!?! If this wasnt done corr I paid over $700 for multiple work to be done including oil change. Less than 2 weeks after my Oil Change MSG flashes?!?!?! If this wasnt done correctly...what else was? More

Overall it is a good experience Everything is fair enough and a 5star experience except the wait time. If you can plan to reduce wait times would be more better. Just a suggestion at Everything is fair enough and a 5star experience except the wait time. If you can plan to reduce wait times would be more better. Just a suggestion at least less wait times on a weekend. More

Marilyn is the BEST!!!! Im 45, had my share of cars and trucks, which I always purchase new. I stick the service department from the dealership I buy and have NEVER trusted a Im 45, had my share of cars and trucks, which I always purchase new. I stick the service department from the dealership I buy and have NEVER trusted a service advisor-except Marilyn! She proved me wrong. More

Great job Steven was great. He explained everything helped me understand the problems and what could be done to solve them. Great Job Steven. I will definitely Steven was great. He explained everything helped me understand the problems and what could be done to solve them. Great Job Steven. I will definitely come back to work with you. More

Fantastic and honest customer care. Very helpful in a complex situation, was treated, the same as if I was having a brand new Mustang serviced, Kudos to Tony especially helpful and po Very helpful in a complex situation, was treated, the same as if I was having a brand new Mustang serviced, Kudos to Tony especially helpful and polite More

Oil change The only complaint is that I had an appointment for early in the morning and it did take a while.Everything else was good.Thanks The only complaint is that I had an appointment for early in the morning and it did take a while.Everything else was good.Thanks More

No Surprises Everything went as expected - no up-sale pressure. Was in and out in a very reasonable amount of time. Will be back for the next 5000 mile checkup i Everything went as expected - no up-sale pressure. Was in and out in a very reasonable amount of time. Will be back for the next 5000 mile checkup in a couple of months... More